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Remote Technical Support Manager Jobs in Norwalk, IA

Danaher

IT Project Manager - Remote

Des Moines, IA · On-site +1

$120K - $160K/yr

The IT Project Manager is responsible for delivering key technical business initiatives and will ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Strata Information Group

Project Manager

Des Moines, IA · Remote

$90K - $115K/yr

... supporting colleges and universities with ERP/SIS modernization, digital transformation, CRM, ... At SIG, you'll be part of a dynamic remote organization, collaborating with clients across the ...

Sciolex Corporation

Be Seen First

Medical Coder

Des Moines, IA · On-site

$25 - $27/hr

Our core services include systems engineering, technical advice, technical support, and ... Responsibilities The Medical Coder shall perform remote medical record coding and related services ...

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Remote Technical Support Manager information

See Norwalk, IA salary details

$27.6K

$80.4K

$138.1K

How much do remote technical support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote technical support manager in Norwalk, IA is $80,429.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $97,400.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What job categories do people searching Remote Technical Support Manager jobs in Norwalk, IA look for?

The top searched job categories for Remote Technical Support Manager jobs in Norwalk, IA are:

What cities near Norwalk, IA are hiring for Remote Technical Support Manager jobs?

Cities near Norwalk, IA with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon

West Des Moines, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Aureon rating

3.4

Company rating: 3.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

225th of 225 rated it services

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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