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Remote Technical Support Contractor Jobs in Ashburn, VA

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA ยท On-site +1

$43K - $54K/yr

The Remote Support Technician provides technical assistance to users from a remote location, primarily through phone, email, or remote desktop software. They troubleshoot hardware and software issues ...

mPower, Inc.

Technical IT Support - Analyst

Bethesda, MD ยท Remote

m Power, Inc . is seeking a Technical IT Support - Analyst will work as part of a collaborative ... remote and onsite application support while contributing to the continuous improvement of business ...

mPower, Inc.

Technical IT Support - Analyst

Bethesda, MD ยท Remote

$70K - $75K/yr

m Power, Inc . is seeking a Technical IT Support - Analyst will work as part of a collaborative ... remote and onsite application support while contributing to the continuous improvement of business ...

One Federal Solution

IT Specialist

Washington, DC ยท On-site +1

Provide administrative and technical support to Government and contractor personnel supporting IRS ICAM operations. * Support documentation planning and project administration activities. * Provide ...

Maximus

Technical Project Coordinator

VA ยท On-site +1

This role is remote. The Technical Project Coordinator supports IT operations by coordinating high-volume technical projects across infrastructure, cloud, network, endpoint, and IT service management ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA ยท Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements.

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA ยท On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while ... contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements.

IBTCI

Contract Specialist Consultant

Vienna, VA ยท Remote

Business Development / Remote Technical Point of Contact: Vice President Type: Consultant ... Essential Duties/Tasks and Responsibilities Contracting and Procurement Support * Develop ...

Motorola

Technical Service Manager

Washington, DC ยท On-site +1

$90K - $130K/yr

This is a fully remote position, with up to 50% travel to customer sites across North Americ a ... support workflows. * Identify operational bottlenecks and implement lean, standardized service ...

KEYENCE

Field Application Engineer '27

Vienna, VA ยท On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

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Remote Technical Support Contractor information

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How much do remote technical support contractor jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote technical support contractor in Ashburn, VA is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.99 per hour, depending on experience, location, and employer.

What does a remote technical support contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What are the key skills and qualifications needed to thrive as a remote technical support contractor?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by remote technical support contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are the most commonly searched types of Technical Support Contractor jobs in Ashburn, VA?

The most popular types of Technical Support Contractor jobs in Ashburn, VA are:

What are popular job titles related to Remote Technical Support Contractor jobs in Ashburn, VA?

For Remote Technical Support Contractor jobs in Ashburn, VA, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Contractor jobs in Ashburn, VA look for?

The top searched job categories for Remote Technical Support Contractor jobs in Ashburn, VA are:

What cities near Ashburn, VA are hiring for Remote Technical Support Contractor jobs?

Cities near Ashburn, VA with the most Remote Technical Support Contractor job openings:

Remote Technical Support Contractor jobs near you

Help Desk Tier I Specialist - Remote after 8 weeks of training

Silver Spring, MD โ€ข On-site, Remote

Reston Consulting Group Inc
IT Servicesย โ€ขย 11 - 50 employees
Learn more about Reston Consulting Group Incexternal

$18 - $20/hr

Full-time

Posted 11 days ago

Job description

Location: Silver Spring, MD (Remote After Training) Must Reside Within 50 Miles of Silver Spring, MD | 8 Weeks Onsite Training Required
Hourly Rate: $18.00 - $20.00 per hour
Operating Hours: Monday ๏ฟฝ Friday, 7:30 AM ๏ฟฝ 8:00 PM (assigned 8-hour shift within operating hours)
Clearance Requirement: U.S. Citizenship Required | Public Trust Eligible
Who We Are
RCG, Inc. is a growing federal contracting company proudly Certified๏ฟฝ as a Great Place to Work๏ฟฝ. We are committed to fostering a culture of innovation, collaboration, and excellence while delivering high-quality services to our government clients.
The Opportunity
RCG is seeking a Help Desk Tier I Specialist to support an ongoing federal contract in Silver Spring, MD. This is a full-time position that transitions to a remote work arrangement following the initial onboarding and training period. Candidates must be available to report onsite if required by the government.
Due to the secure nature of this government agency, candidates must be U.S. citizens and eligible to obtain a Public Trust clearance. Please note that employment is contingent upon successful completion of a government background investigation, which may take several weeks.
What You'll Do
  • Manage Active Directory user and computer accounts
  • Process user account requests and forms
  • Support BitLocker, McAfee encryption policies, and endpoint security requirements
  • Install, configure, troubleshoot, and deploy hardware and software
  • Provide desk-side and remote technical support to end users
  • Support conference room and multimedia technologies
  • Set up, support, and troubleshoot hybrid meetings using Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
  • Maintain conference room equipment including projectors, displays, cameras, power distribution units, and conferencing hardware
  • Provide technical support via phone, email, chat, and remote support tools
  • Utilize BeyondTrust Remote Support software to assist users remotely
  • Troubleshoot PC and Mac hardware, operating systems, peripherals, and software applications
  • Assist users with software installations and peripheral configurations
  • Identify and implement process improvements
  • Utilize troubleshooting methodologies to diagnose, resolve, and document technical issues
  • Support special events, meetings, conferences, and IT asset inventories
  • Create, update, and manage incidents and service requests in ServiceNow
  • Develop and maintain user-facing and internal knowledge base articles
  • Maintain inventory of IT equipment and supplies
  • Escort IT vendors onsite as required
  • Provide Commercial Off-The-Shelf (COTS) application support
  • Assist with desktop operating system updates and security compliance
  • Prepare and provision new computers and mobile devices
  • Configure and support DoD Common Access Cards (CAC)
  • Configure Cisco VPN user accounts and endpoint clients
  • Support onboarding and offboarding activities
  • Create and distribute meeting invitations using Google Meet and Webex
  • Provide VIP-level support and priority issue resolution
  • Participate in team meetings and knowledge-sharing activities

What We're Looking For
Required Qualifications
  • U.S. Citizenship
  • Eligibility to obtain and maintain a Public Trust clearance
  • Minimum of 1 year of IT support experience
  • Strong customer service and technical support background
  • Ability to troubleshoot desktop, network, and basic server-related issues
  • Excellent verbal and written communication skills
  • Strong organizational and time-management skills
  • Ability to thrive in a fast-paced, high-volume support environment
  • Ability to work effectively both independently and as part of a team

Remote Work Requirements
  • Proven ability to work successfully in a remote environment, demonstrating strong self-motivation, accountability, and time management skills.
  • Ability to remain focused, responsive, and productive while working independently with minimal supervision.
  • Must maintain a professional home office environment with reliable internet access.

Technical Experience
  • Active Directory Users and Computers
  • Microsoft Windows operating systems
  • MacOS operating systems
  • Dell desktop and laptop hardware
  • Microsoft Office Suite
  • Adobe Acrobat and Adobe Creative products
  • Google Workspace (Docs, Sheets, Slides, Google Voice)
  • ServiceNow ticketing system
  • Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting
  • Basic networking concepts and troubleshooting
  • Audio/Visual technologies, including:
    • Wired and wireless microphone systems
    • Speakers and amplifiers
    • Digital mixers
    • Dante audio protocol
    • Crestron and AMX AV control systems

Preferred Qualifications
  • Associate or bachelor's degree in information technology or a related field
  • Experience supporting federal government environments
  • Experience with Public Trust or other government security requirements

Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Why Join RCG?
  • Work for a company proudly Certified๏ฟฝ as a Great Place to Work๏ฟฝ
  • Support meaningful federal government missions that make an impact
  • Collaborate with talented and dedicated IT professionals
  • Gain hands-on experience with a diverse range of technologies and tools
  • Enjoy opportunities for professional growth and career advancement
  • Be part of a culture that values teamwork, innovation, and excellence

Equal Opportunity Employer
RCG, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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