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Remote Technical Support Analyst Remote Jobs in Springfield, MO

DataAnnotation

Treasury Analyst

Springfield, MO · Remote

$40 - $60/hr

... remote work and the freedom to set your own schedule. This role is designed to fit a variety of ... Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises ...

Liveops

Remote Customer Service Agent

Springfield, MO · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

DataAnnotation

Commercial Banking Analyst

Springfield, MO · Remote

$40 - $60/hr

... remote work and the freedom to set your own schedule. This role is designed to fit a variety of ... Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises ...

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Remote Technical Support Analyst Remote information

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$13

$25

$39

How much do remote technical support analyst remote jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote technical support analyst remote in Springfield, MO is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Springfield, MO? The most popular types of Technical Support Analyst Remote jobs in Springfield, MO are:
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Springfield, MO? For Remote Technical Support Analyst Remote jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Springfield, MO look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Remote Technical Support Analyst Remote jobs? Cities near Springfield, MO with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in Springfield, MO as of May 2026, with employment types broken down into 2% As Needed, 39% Full Time, 48% Part Time, 2% Temporary, and 9% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $52,101 per year, or $25 per hour.
Duck Creek Technical Lead - Billing

Duck Creek Technical Lead - Billing

Next Level Solutions

Springfield, MO • On-site, Remote

Full-time

Retirement, PTO

Posted 27 days ago

Job description

We’re looking to grow our Duck Technology Team at NLS!

Are you a Duck Creek expert who enjoys solving complex billing challenges and leading high-performing teams? As a Technical Lead – Billing, you’ll play a critical role in designing, developing, and supporting custom Duck Creek solutions that power real business impact. This is more than a hands-on development role—you’ll collaborate across teams, influence technical strategy, and mentor others as you help shape the future of our client solutions.

If you’re passionate about Duck Creek, thrive in a collaborative environment, and enjoy turning business needs into scalable technical solutions, this could be your next big move.

We know you care about benefits and perks—feel free to scroll down to that section, then come back to learn more about the role.

What You’ll Do:

  • Lead development and support of custom applications using Duck Creek Billing and related tools

  • Collaborate with clients, analysts, architects, and project leaders to interpret and deliver on business requirements

  • Design and develop solutions using ManuScript configuration and Duck Creek toolsets

  • Write and optimize SQL queries to support application functionality

  • Contribute to solution design and planning to align with client technical and functional strategies

  • Take ownership of customer issues and drive them through to resolution

  • Mentor and guide developers across all aspects of the Duck Creek platform

  • Support integrations and services including Billing Services, async queues, and scheduled activities

What You’ll Bring:

  • 5–8+ years of industry experience, including 5+ years working with Duck Creek products

  • Strong expertise in Duck Creek Billing (Author, Express, Server, User Admin, Billing, Billing Integration)

  • Hands-on experience with ManuScript, including inheritance structures and technical design

  • Experience with Duck Creek Skins, APIs, Duck Creek Anywhere, and C# custom business objects

  • Proficiency with REST and SOAP APIs

  • Solid experience with SQL Server (stored procedures, triggers, functions, cursors, XQueries)

  • Familiarity with XML or similar programming languages

  • Experience across multiple Duck Creek product versions

  • Strong understanding of SDLC and Agile methodologies

  • Experience using debugging tools such as TraceMonitor, ExampleUtil, Data Tester, and Processing Exceptions

  • Proficiency with Microsoft Office 365

And the soft skills that make a great leader:

  • Strong communication skills—clear, concise, and collaborative

  • Ability to mentor, coach, and elevate team performance

  • Highly organized with strong prioritization and time management skills

  • Self-starter mindset with the ability to work independently and as part of a team

Why Join NLS?

Bring your authentic self to Next Level Solutions—go-getter, learner, team player.

Our culture is what sets us apart. We believe in working hard, supporting each other, and having fun along the way. Knowledge-sharing is at the heart of what we do, creating an environment where collaboration fuels innovation and continuous growth.

Our mission is simple: Do Good Work—for our clients, our employees, and our communities. As we continue to grow, we’re investing in what matters most: our people.

If you’re looking for a place where you can grow your career, make an impact, and be part of a supportive, high-performing team—we’d love to meet you.

The Benefits & Perks:

  • Competitive salary package with annual bonus

  • Comprehensive and inclusive health benefits

  • Flexible work arrangements (remote or office-based)

  • Opportunities for career advancement and professional development

  • Relaxed work environment with casual dress code

  • Company-sponsored activities and team-building events

  • Paid time off and company holidays

  • Traditional & Roth 401(k) with 5% company match

  • Physical and mental wellness programs

Our Awards:

  • 2021 & 2022 SBJ Dynamic Dozen #1 Company

  • 2023 SBJ Dynamic Dozen #2 Company

  • 2021–2023 417 Best Place to Work

  • 2022 Top COO

  • 2023 & 2024 SBJ 40 Under 40 Honoree

  • 2024 SBJ Man of the Year Honoree

  • 2023 Puerto Rico Employer of Choice

Ready to take the lead and make an impact? Apply today and grow with NLS.