Remote Technical Support Analyst Remote Jobs in Boise, ID

Join Kelso Building Services and Help Shape Smarter Buildings

Kelso Building Services partners with organizations to create high-performing, efficient, and connected facilities. Through innovative controls technologies, energy-focused solutions, and exceptional customer support, we help clients improve building performance and operational reliability.

We are seeking a results-driven Building Automation Solutions Consultant to expand our presence within the commercial and institutional facilities market. This position focuses on identifying customer challenges, recommending tailored automation and controls solutions, and developing long-term client relationships.

The ideal candidate combines technical understanding, consultative selling skills, and the ability to work collaboratively with customers and internal project teams to deliver measurable business outcomes.

Territory & Business Development

• Identify and pursue new revenue opportunities across assigned accounts and target markets.
• Build strategic relationships with facility directors, building owners, engineers, contractors, and operations leaders.
• Develop territory plans that support sustained sales growth.
• Participate in industry associations, networking events, and prospecting efforts to expand market awareness.

Recommend Building Performance Solutions

• Building automation and control systems
• HVAC controls modernization projects
• Energy optimization programs
• Remote monitoring and service technologies
• Fault detection and diagnostics platforms
• Integrated smart building applications
• Building analytics and reporting tools
• Connected facility technologies
• Mechanical and electrical service offerings

Lead the Customer Engagement Process

• Conduct discovery meetings to understand facility goals and operational challenges.
• Perform site visits and building assessments.
• Create proposals, scopes of work, and solution recommendations.
• Present operational, financial, and energy-related benefits to stakeholders.
• Guide contract discussions and support project transitions to delivery teams.
• Maintain opportunity tracking, forecasting, and activity management within Salesforce.

Grow Existing Customer Relationships

• Maintain regular engagement with current clients.
• Identify opportunities for upgrades, retrofits, and expanded service programs.
• Support account retention and long-term growth initiatives.
• Partner with technical and operations teams to ensure a positive customer experience.

• Five or more years of sales experience within building automation, controls, HVAC, energy services, facility technologies, or a related market.
• Demonstrated success generating new business and exceeding sales goals.
• Experience leading consultative sales conversations and solution-based engagements.
• Strong presentation, communication, and customer relationship skills.
• Ability to navigate opportunities involving multiple decision-makers and stakeholders.

• Building automation and controls systems
• HVAC equipment and control strategies
• Direct digital control (DDC) environments
• Facility energy management initiatives
• Cloud-based building technology platforms
• Building performance analytics
• Remote operations and monitoring systems
• Facility maintenance and operational best practices
• Integrated building infrastructure solutions

• Bachelor's degree in Business, Engineering, Construction Management, Facilities Management, HVAC Technology, or a related discipline is preferred.
• Technical familiarity with controls systems, BAS platforms, or mechanical operations.
• Experience supporting energy-reduction or sustainability projects.
• Established network within commercial facilities, construction, healthcare, education, industrial, or government sectors.
• Background selling recurring service agreements or long-term support programs.
• Knowledge of modern smart-building strategies and connected technologies.