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Remote Technical Support Analyst Remote Jobs in Pennsylvania

Harris

$90K/yr

The Senior Support Analyst serves as Prism Support Services' senior technical liaison to 196 ... Fully Remote * Equipment Provided * $90,000 Annual Salary Role Responsibilities: Frontline ...

Agilent

$101K - $178K/yr

... technical and application support across Agilent's instrument and software portfolio. This role ... Oversee support for Agilent's instrument and software portfolio, including Analytical ...

StateServ

Senior Billing Analyst (Remote)

Philadelphia, PA · On-site +1

$45K - $61K/yr

Performs data analysis and prepares ad hoc reports to support business needs and operational initiatives. * Maintains departmental invoicing procedures and related documentation to support consistent ...

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Remote Technical Support Analyst Remote information

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

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Remote Technical Support Analyst Remote jobs near you

Data Analyst (Remote)

Millennial Ventures HQ

Philadelphia, PA • Remote

Contractor

Re-posted yesterday

Job description

The Calling All Allies Project is of the fastest-growing DEI solutions firm in the country which helps talent acquisition, HR, DEI, and business leaders develop simple high impact strategies to quickly and purposefully improve the equity, diversity, and inclusion of their organization.  We are disrupting the DEI space by throwing out the old playbook that assumes "unconscious bias" training and "diversity committees" alone will do the job. 


Our team is consistently collecting real-time insights from organizational leaders around the world who help us iterate our methods to stay on the cutting edge of our DEI work.


Department: Research and Data

Travel Involved: 5-10%

Job Type: Per Diem


Description:

The Calling All Allies team is comprised of organizational development experts who are formally trained on how to integrate DEI into organizational systems. Our team takes an EQUITABLE FIRST approach when supporting organizations in growing their DEI.

The Data Analyst is integral to executing our vision of creating more equitable, data driven, and inclusive workplaces. The main focus of this position will turn data into information, information into insight, and insight into business decisions.


Key Responsibilities:

  • Identify, analyze, and interpret trends or patterns in complex data sets

  • Helping develop reports and analysis.

  • Generating reports from single or multiple systems.

  • Processing confidential data and information according to guidelines.

  • Work with leadership team to prioritize business and information needs.

  • Locate and define new process improvement opportunities.

  • Defining new data collection and analysis processes.


Requirements:

  • 5+ Years of experience in data analysis or related experience

  • Undergraduate degree in relevant discipline essential, preferably with post-graduate qualifications 

  • Minimum of 3 years working extensively with qualitative and quantitative analysis, KPIs, dashboard metrics, executive reporting and/or analytics 

  • Proficiency in statistics, data analysis, and research methods

  • Proven ability to write comprehensive reports

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

  • Able to turn around reports in a tight deadline consistently (approx. 14 days)

  • Strong verbal and written communication skills

  • Proven experience working within highly collaborative teams 

  • Ability to work with stakeholders to assess potential risks.

  • Ability to analyze existing tools and databases and provide software solution recommendations.


Preferred Skills:

  • Experience with Diversity, Equity, and Inclusion data

  • Strategic and analytical problem solving

  • Highly interpersonal 

  • Complexity management


We're a team that believes in continuous learning, a psycho-social approach, and data-driven results. We are looking to bring on board a person who is interested in growing with us over the long term.

Employment Type: CONTRACTOR

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