ZipRecruiter

Log In

2

Remote Technical Support Analyst Remote Jobs in Missouri

Jobgether

$106K/yr

You'll investigate challenging technical problems using logs, SQL queries, APIs, scripts, and ... Analyze application logs, support bundles, database queries, API traffic, and system metrics to ...

KEYENCE

Field Application Engineer '27

Kansas City, MO · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

KEYENCE

Field Application Engineer '27

Saint Louis, MO · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Psyctalent

BCBA - Remote

MO · Remote

$70K - $86K/yr

Board Certified Behavior Analyst (BCBA) Company Overview: Psyctalent is a leading provider of ... We are committed to providing high-quality services and support to our clients and our team members.

Paytient

Support Representative I

Columbia, MO · Remote

$17 - $20/hr

You provide the technical expertise and human empathy required to make the healthcare system work ... The Logistics Remote with Roots: We believe in the flexibility of remote work balanced by the ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support Analyst JobsRemote Technical Support Analyst Remote JobsRemote Technical Support Analyst Remote Jobs in Missouri

Remote Technical Support Analyst Remote information

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

Can I work remotely as a remote technical support analyst?

Yes, remote technical support analyst positions are commonly available and typically involve providing technical assistance via phone, chat, or email. These roles often require familiarity with remote support tools, troubleshooting skills, and sometimes certifications like CompTIA or Microsoft, making remote work feasible for qualified candidates.

What are popular job titles related to Remote Technical Support Analyst Remote jobs in Missouri?

For Remote Technical Support Analyst Remote jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Analyst Remote jobs in Missouri look for?

The top searched job categories for Remote Technical Support Analyst Remote jobs in Missouri are:

What cities in Missouri are hiring for Remote Technical Support Analyst Remote jobs?

Cities in Missouri with the most Remote Technical Support Analyst Remote job openings:

Remote Technical Support Analyst Remote jobs near you

IT Support Analyst -Level I Opening

The Timberline Group

Saint Louis, MO • On-site, Remote

Full-time

Re-posted 20 days ago

Job description

Posting Details
Title: IT Support Analyst -Level I Helpdesk
Description:
GENERAL PURPOSE OF THE JOB:
IT Support Analyst will provide excellent customer service through incoming phone calls to the IT Service Desk while assisting customers with routine incidents and routing tickets to appropriate teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Demonstration of excellent customer service skills with frequent customer interaction.
  • Will answer all incoming technical phone calls through the Service Desk and gather appropriate information; quickly gain the skill to interpret and differentiate incoming customer technical requests, questions, concerns, incidents and in turn have a strong knowledge and understanding of how to direct / expedite these requests onto the appropriate support teams to achieve resolution.
  • Use procedures, policy, knowledge base information, and other reference materials to provide incident resolution and closure for routine user problems; Route tickets for issues which cannot be resolved at Level 1 to the appropriate group.
  • Assist with coordination of third party support technicians via telephone and email to schedule on site visits for hardware/software issues.
  • Assist customers via phone regarding status of active service desk tickets.
  • Open / properly categorize tickets using Microsoft Dynamics CRM case management system for reported issues.
  • Document detail of customer interactions accordingly and provide follow up as needed.
  • Escalate reported issues to the appropriate service desk tier / management for diagnosis and resolution.
  • Act as backup administrator for monitoring of the Service Desk email.
  • Train on an as-needed basis
  • Complete miscellaneous projects/duties as assigned by management

Minimum Requirements:
EDUCATION AND/OR EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES:
  • Must be a self-starter who can work well with people at all levels both in a professional manner.
  • Superior listening skills - Ability to listen carefully and understand a customer's situation clearly in order to help them.
  • Strong customer service skills - Ability to properly handle customer requests, concerns, etc. in a patient, helpful and professional manner.
  • Strong interpersonal skills - Ability to create positive interactions with customers and peers.
  • Strong written and oral communication skills.
  • Ability to work independently or within a team to efficiently and effectively resolve customer concerns or issues.
  • Ability to manage and prioritize multiple issues.
  • Excellent organizational and time management skills.
  • Ability to adapt easily to a constant changing environment.
  • Understanding of basic computer/network concepts and experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point, and Outlook
  • High call volume experience.

The Timberline Group
Phone: 636-209-5537
PO Box 385, Lebanon, MO 65536
www.timberlinegrp.com
resumes@timberlinegrp.com
"Delivering quality solutions through quality people"

Apply