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Remote Technical Support Agent Jobs in Orem, UT (NOW HIRING)

LVT

Technical Support Engineer II

American Fork, UT · Remote

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... You will collaborate with other teams, partners, and customers to deliver high-quality remote ...

LVT

Technical Support Engineer II

American Fork, UT · On-site +1

ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... You will collaborate with other teams, partners, and customers to deliver high-quality remote ...

Promoted2

Remote Insurance Agent

Provo, UT · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... These tools support and do not replace human decision-making. By applying, you consent to the ...

RainFocus

Technical Project Manager (Remote)

Lehi, UT · On-site +1

... supporting the team's agile process. Required Skills & Experience: * Technical Project/Product ... Location This remote role can be located anywhere in the United States of America. Why work at ...

RainFocus

Technical Project Manager (Remote)

Lehi, UT · Remote

... supporting the team's agile process. Required Skills & Experience: * Technical Project/Product ... Location This remote role can be located anywhere in the United States of America. Why work at ...

MyAdvice

Technical SEO Team Lead

Lehi, UT · Remote

Help the team adopt better AI-supported workflows in technical SEO. Leadership and People ... This position can be remote, hybrid or in-office depending on candidate preference and location.

MyAdvice

Technical SEO Team Lead

Lehi, UT · On-site +1

$80K - $85K/yr

Help the team adopt better AI-supported workflows in technical SEO. Leadership and People ... This position can be remote, hybrid or in-office depending on candidate preference and location.

RainFocus

Client Care Analyst (Remote)

Orem, UT · Remote

The Client Care Analyst is a frontline support engineer and provides technical assistance to our ... Leveraging of Online Help Center content Location This remote role can be located anywhere in the ...

RainFocus

Client Care Analyst (Remote)

Orem, UT · On-site +1

The Client Care Analyst is a frontline support engineer and provides technical assistance to our ... Leveraging of Online Help Center content Location This remote role can be located anywhere in the ...

GoEngineer

CATIA Technical Trainer

Midvale, UT · On-site +1

$78K - $83K/yr

This is a full-time, remote, U.S.A. -based role with approximately 25% travel. Your key ... Provide technical guidance and support for CATIA V5, 3DEXPERIENCE CATIA, CATIA-developed tools, and ...

Angel

Senior Technical Partner Manager

Provo, UT · On-site +1

$142K - $155K/yr

... supports content that uplifts, instead of chasing clickbait High-ownership culture: you'll own the ... Remote team members must have a private and quiet area for working hours in their location. When in ...

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Remote Technical Support Agent information

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How much do remote technical support agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote technical support agent in Orem, UT is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $19.04 per hour, depending on experience, location, and employer.

What is a remote technical support agent?

Remote Technical Support Agents are professionals who assist customers or employees with technical issues related to software, hardware, networks, or other technology, all while working from a remote location. They communicate with users via phone, email, or chat to diagnose problems, provide troubleshooting steps, and resolve technical issues. These agents often work for IT service providers, software companies, or large organizations and may support a variety of devices and systems. Their role is crucial for maintaining productivity and minimizing downtime by offering timely support from anywhere.

How do remote technical support agents typically collaborate with other teams to resolve complex customer issues?

Remote Technical Support Agents often work closely with engineering, product, and quality assurance teams to resolve complex or escalated issues that go beyond standard troubleshooting. Regular virtual meetings, ticket escalation systems, and internal chat platforms are commonly used to facilitate communication and share critical information. This collaborative approach ensures that customer concerns are addressed efficiently and that feedback from support interactions can help improve products and services. Building strong relationships and clear communication channels with cross-functional teams is key to success in this role.

What are the key skills and qualifications needed to thrive as a remote technical support agent, and why are they important?

To thrive as a Remote Technical Support Agent, you need strong troubleshooting abilities, a solid understanding of computer systems and networking, and often a relevant IT certification or prior help desk experience. Familiarity with ticketing systems, remote desktop tools, and communication platforms like Zendesk or TeamViewer is typically required. Excellent verbal communication, patience, and problem-solving skills help agents effectively assist users and manage challenging situations remotely. These skills ensure timely issue resolution, customer satisfaction, and efficient remote support operations.

What cities near Orem, UT are hiring for Remote Technical Support Agent jobs?

Cities near Orem, UT with the most Remote Technical Support Agent job openings:

Technical Support Engineer II

American Fork, UT • Remote

LVT
See more jobs at LVTexternal

Full-time

Posted 13 days ago

Job description

ABOUT THIS ROLE
As a Technical Support Engineer II at LVT, you will independently troubleshoot and resolve routine to moderately complex technical issues affecting our deployed units. You will work to maintain system uptime by diagnosing connectivity and performance issues across cellular, LAN, and Linux-based systems. You will collaborate with other teams, partners, and customers to deliver high-quality remote support and contribute to continuous improvement efforts.
ROLE RESPONSIBILITIES
  • Independently resolve incidents involving cellular, LAN, or Linux-based systems on deployed units
  • Diagnose system issues using log analysis, diagnostic tools, and documented processes
  • Make configuration changes to improve system and network performance
  • Document troubleshooting steps, diagnosis, and resolution in detail
  • Communicate effectively with internal and external customers via tickets, chat, or phone to coordinate resolution
  • Provide input to improve standard operating procedures and team documentation
  • Collaborate with peers and escalate when appropriate
  • Complete one-off projects with a technical scope of work as assigned by your manager
OUR IDEAL CANDIDATE
  • Technical certification or professional experience in Network and Linux systems administration
  • Strong written documentation and communication skills
  • Ability to work independently and prioritize across multiple active incidents
  • Strong analytical and technical diagnostic skills
PRIORITIES
  1. Respond to and resolve high-priority escalations in a timely manner
  2. Progress, update, or reassign assigned incidents in ServiceNow
  3. Review newly assigned group incidents and triage accordingly
  4. Complete project work as assigned

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