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Remote Technical Customer Support Jobs in Puerto Rico

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... level of support and customer service to referring hospitals and organizations. * Maintains ...

Sr. Data Analyst (Puerto Rico)

Santa Isabel, PR · Remote

$77K - $97K/yr

  • Medical

  • Life

  • Retirement

Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Communicate complex technical information clearly to both technical and non-technical stakeholders.

Field Application Specialist

Caguas, PR · On-site +1

  • Medical

  • Life

  • PTO

... remote role . In this role, you will have the opportunity to: - Providing technical and scientific support to customers in Puerto Rico and Caribbean Countries, with a focus on flow cytometry hardware ...

Showing results 41-60

Remote Technical Customer Support information

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What job categories do people searching Remote Technical Customer Support jobs in Puerto Rico look for?

The top searched job categories for Remote Technical Customer Support jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Technical Customer Support jobs?

Cities in Puerto Rico with the most Remote Technical Customer Support job openings:

Infographic showing various Remote Technical Customer Support job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Transmission Line Engineer - Remote (Puerto Rico)

ICF

San Juan, PR • On-site, Remote

$102K - $140K/yr

Full-time

Retirement

Posted 25 days ago


Job description

Title: Senior Transmission Line Engineer

Location: Remote Puerto Rico

Ready to make a difference?

We are seeking a Senior Transmission Line Engineer to support and advance our growing transmission engineering practice. In this role, you will provide seniorlevel technical expertise, lead complex design and analysis work, mentor junior engineers, and ensure highquality deliverables across a wide range of transmission line engineering projects for utility clients.

Our team is passionate about reengineering the way electric utilities solve their toughest challenges. We combine innovation, technical rigor, and a clientfirst mindset to deliver exceptional engineering solutions-from detailed design to advanced modeling and analysis.

Why you will love working here:

  • Quality of life: Fully remote, flexible schedule, work-life balance

  • Investment in you: Access to professional development resources, Retirement Plan, Well-Being Program, & Family Support

  • And many, many more (Ask your recruiter for more details!)

The Ideal Candidate

  • Highly motivated engineering leader who takes pride in delivering exceptional services and ensuring projects are completed accurately and on schedule

  • Proactive team leader who understands how to motivate, direct, and manage the work of others

  • Strong communicator who effectively defines and prioritizes group objectives, trains and mentors individually and collectively, and contributes to a positive team dynamic

  • Demonstrates initiative, self-sufficiency, and the ability to work productively from a home office without direct supervision

  • Committed to continuous learning and process improvement, consistently seeking opportunities to enhance quality and efficiency

  • Embraces new responsibilities and eagerly acquires new skill sets as needed to support evolving project and industry demands.

What you will be doing:

  • Lead and oversee complex transmission line designs from conceptual engineering through final design, including EFM, conductor sizing, induction, impedance, losses, and voltage drop analysis.

  • Provide seniorlevel technical expertise and direction to design staff, ensuring technical accuracy, best practices, and industryleading design solutions.

  • Perform key engineering studies such as conductor economic evaluations, lightning performance, grounding calculations, and electrical clearance determinations per NESC and applicable standards.

  • Interpret and apply regulatory requirements including NERC, FERC, and regional standards, and ensure compliance across project deliverables.

  • Prepare and review technical documentation such as specifications, data sheets, RFQs, bid evaluations, vendor drawings, and purchase recommendations.

  • Collaborate with project managers on scopes, schedules, budgets, staffing plans, construction support, and change order management.

  • Perform and review QA/QC for engineering deliverables, production drawings, CAD outputs, and construction administration activities, resolving designrelated field issues.

  • Conduct and lead field inspections, measurements, calculations, and installation reviews for both public and private clients.

  • Develop and present technical reports, support marketing and business development efforts, and build strong relationships with clients and contractors.

  • Provide mentorship, leadership, and guidance to less experienced engineers, ensuring effective crossdiscipline communication and adherence to company safety, quality, and performance standards.

What you need to have (minimum qualifications):

  • B.S. in Electrical, Civil, Mechanical, or Power Engineering (or related field)

  • 5+ years of transmission line engineering experience (design, analysis, modeling, or similar)

  • 5+ years of experience working with an electric utility, EPC, or engineering consulting firm

  • 5+ years of experience working in PLSCADD

What we would like you to have (preferred qualifications):

  • 8+ years of transmission line engineering experience (design, analysis, modeling, or similar)

  • 8+ years of experience working with an electric utility, EPC, or engineering consulting firm

  • 8+ years of experience working in PLSCADD

  • People management and mentorship experience

  • Experience directing and reviewing the work of others for quality assurance and delivering constructive feedback

  • Knowledge of the practical application of industry standards such as: NESC, IEEE, ANSI, FERC881, and FAC008 standards

  • Ability to plan and manage assignments and clearly communicate barriers to complete tasks on budget/schedule

  • Initiative to embrace continuous learning toward becoming an expert on the programs and services you represent

To learn more about this team and how our grid engineering solutions help electric utilities balance cutting-edge technology with cost-efficiency and reliability > ICF Power Delivery Services

#GEA25

#POWERDELIVERY

#INDEED

#LI-CC1


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$89,222.00 - $183,531.00Puerto Rico Remote Office (PR99)