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Remote Technical Assistant Jobs in Connecticut (NOW HIRING)

PaceMate

Loop Recorder Device Specialist

West Haven, CT · On-site +1

$34.61 - $44.23/hr

Loop Recorder Device Specialist Location: 100% Remote (U.S. - candidates must reside in the ... Report pertinent information and assist with tasks to support department operations. * Maintain ...

KēSTA I.T.

AI Engineer

Hartford, CT · On-site +1

$1/hr

This position is Remote : We are seeking an AI Applications Developer to support the ongoing ... This is a hands-on technical role focused on developing, deploying, and maintaining modern web ...

Ameresco

DER Monitoring Platform Technician

Waterbury, CT · On-site +1

$25.48 - $37/hr

... * Assist with logistics, configuration, remote commissioning of new monitoring systems, and ... Experience reviewing technical drawings or electrical oneline diagrams. * Strong organizational ...

ESPN

Supervising Director

Bristol, CT · Remote

$168K - $225K/yr

The Supervising Director will assist in the development of Directors, Associate Directors and Stage ... Responsibilities: • Oversight of multiple remote and REMI production projects. • Collaborates ...

New

Aequor

$115K - $138K/yr

100% Remote Please source at open market rate This is a job template for special exceptions. ABOUT ... This is a hands-on technical role with strong business partnership responsibilities. The candidate ...

The Walt Disney Company

Supervising Director

Bristol, CT · Remote

$168K - $225K/yr

The Supervising Director will assist in the development of Directors, Associate Directors and Stage ... Oversight of multiple remote and REMI production projects. Collaborates with production partners to ...

New

micro1 AI

AI Training Specialist - Physics

Stamford, CT · On-site +1

$80 - $150/hr

Remote (US, Canada, UK focused) micro1 is engaging Physics Experts (Postdoc / Junior professor) to ... Experience as a postdoctoral researcher, research fellow, junior/assistant professor, or senior ...

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All JobsTechnical JobsRemote Technical Assistant JobsRemote Technical Assistant Jobs in Connecticut

Remote Technical Assistant information

What is a remote technical assistant?

A Remote Technical Assistant is a professional who provides technical support and assistance to clients, teams, or organizations from a remote location. Their responsibilities often include troubleshooting software or hardware issues, guiding users through technical processes, managing support tickets, and sometimes assisting with system installations or updates. They use communication tools such as email, chat, or video calls to interact with clients and resolve issues efficiently. This role allows businesses to access technical help without needing an on-site technician, offering flexibility and wider coverage.

How does a remote technical assistant typically collaborate with other team members given the virtual nature of the role?

As a Remote Technical Assistant, collaboration is primarily accomplished through digital communication tools such as email, chat platforms, and video conferencing. You’ll often work closely with IT support teams, project managers, and sometimes directly with end-users to resolve technical issues or implement solutions. Clear communication and proactive status updates are vital to ensure everyone stays aligned while working remotely. Many organizations also use shared documentation platforms to enable smooth information flow and track progress on tasks.

What are the key skills and qualifications needed to thrive as a remote technical assistant, and why are they important?

To thrive as a Remote Technical Assistant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and a relevant degree or experience in IT support. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms such as Slack or Microsoft Teams is typically required. Excellent problem-solving skills, attention to detail, and effective written communication make someone stand out in this remote role. These skills and qualities are crucial for efficiently resolving technical issues and maintaining seamless support across distributed teams.

What is the difference between Remote Technical Assistant vs Remote IT Support Specialist?

AspectRemote Technical AssistantRemote IT Support Specialist
Required CredentialsBasic technical certifications, relevant experienceIT certifications like CompTIA, Cisco, or Microsoft
Work EnvironmentRemote, client or company systemsRemote, troubleshooting and maintaining IT infrastructure
Employer & Industry UsageTech companies, startups, support agenciesCorporate IT departments, managed service providers
Common Search & ComparisonYesYes

The main difference is that Remote Technical Assistants typically handle basic technical support and customer inquiries, while Remote IT Support Specialists focus on maintaining and troubleshooting complex IT systems. Both roles are remote and require technical knowledge, but IT Support Specialists usually need more advanced certifications and experience.

What cities in Connecticut are hiring for Remote Technical Assistant jobs?

Cities in Connecticut with the most Remote Technical Assistant job openings:

Remote Technical Assistant jobs near you
Infographic showing various Remote Technical Assistant job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 7% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Remote Conversational Intelligence Analyst

ACC PREMIERE

Southington, CT • Remote

Full-time

Posted 13 days ago

Job description

Conversational Intelligence Analyst

A conversational intelligence analyst evaluates customer and agent omni channel interactions using AI and natural language processing to extract intent, sentiment, and behavioral trends that drive business strategy, product development, and operational performance.

We are seeking a data-driven and analytical Conversational Intelligence Analyst to join our innovations team.

In this role, you will uncover actionable insights regarding customer sentiment, operational bottlenecks, and compliance trends. Your findings will directly influence product development, marketing strategies, and customer experience (CX) optimization.

**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**

Key Responsibilities

  • Data Synthesis: Extract, clean, and organize unstructured conversation logs into structured data frameworks.
  • Insight Generation: Track specific customer pain points, competitor mentions, and product feature feedback using NLP queries.
  • Dashboard Design: Create, maintain, and automate operational dashboards in BI tools (e.g., Tableau, Power BI) to display key performance indicators (KPIs) like customer satisfaction (CSAT) and script adherence.
  • Cross-Functional Collaboration: Partner closely with Customer Support, Product, and Quality Assurance teams to turn conversational data into specific workflow improvements.
  • Model Optimization: Train, refine, and maintain the accuracy of speech-to-text categorization models and automated sentiment rules.

Core Responsibilities

  • Data Mining & Transcription: Convert large volumes of unstructured audio and text logs into clean, searchable data Including creating flags/tags based on search criteria and questions from client teams.
  • Sentiment & Intent Tracking: Identify emotional shifts, customer pain points, and competitor mentions.
  • Dashboard & Report Building: Design operational reporting (often via tools like Tableau/PowerBI) to visualize metrics like script adherence and customer satisfaction (CSAT).
  • Process Optimization: Partner with operations and product teams to translate conversation trends into actionable business changes.

Key Tools & Technologies

  • Speech-to-Text & NLP Engines: Systems like CallMiner
  • Data Visualization: Advanced SQL and BI tools like Tableau or PowerBI.
  • CX Platforms: Enterprise analytics suites from vendors like Medallia or Genesys
  • AI Prompting: Ability to leverage syntax and AI assistants to create prompts.

Required Qualifications

  • Experience: 2–5 years of experience in data analytics, customer experience analytics, or business intelligence.
  • Technical Skills: Strong proficiency in SQL and experience building visualizations in Tableau or Power BI.
  • Platform Knowledge: Experience with speech/text analytics engines (e.g. CallMiner, Medallia, et al).
  • Communication: Ability to translate complex, quantitative datasets into clear, narrative-driven business recommendations for non-technical leadership.

Must be authorized to work in the US - No sponsorship available at this time.

EEO Statement:

ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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