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Remote Technical Assistant Jobs in Connecticut (NOW HIRING)

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

... * Assist in design of computer-based and multimedia curriculum. * Continuously enhance technical ... Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on module Remote ...

Triumph Group

Casting Specialist - REMOTE

Hartford, CT · On-site +1

This role supports technical and producibility reviews at supplier locations and Triumph sites as ... Regular reports on activities are expected. * Assist with supplier tooling and process reviews

Harris

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Ability to explain technical concepts and business processes in a clear and practical manner.

Harris

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Ability to explain technical concepts and business processes in a clear and practical manner.

Cayenta

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Ability to explain technical concepts and business processes in a clear and practical manner.

ASSA ABLOY

BTS Customer Support Specialist

New Haven, CT · Remote

$18 - $24.50/hr

Provide remote customer support and training on software to end users, business partners, and ... Sales teams * Assist with basic technical troubleshooting involving Windows environments ...

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Remote Technical Assistant information

How does a Remote Technical Assistant typically collaborate with other team members given the virtual nature of the role?

As a Remote Technical Assistant, collaboration is primarily accomplished through digital communication tools such as email, chat platforms, and video conferencing. You’ll often work closely with IT support teams, project managers, and sometimes directly with end-users to resolve technical issues or implement solutions. Clear communication and proactive status updates are vital to ensure everyone stays aligned while working remotely. Many organizations also use shared documentation platforms to enable smooth information flow and track progress on tasks.

What is the difference between Remote Technical Assistant vs Remote IT Support Specialist?

AspectRemote Technical AssistantRemote IT Support Specialist
Required CredentialsBasic technical certifications, relevant experienceIT certifications like CompTIA, Cisco, or Microsoft
Work EnvironmentRemote, client or company systemsRemote, troubleshooting and maintaining IT infrastructure
Employer & Industry UsageTech companies, startups, support agenciesCorporate IT departments, managed service providers
Common Search & ComparisonYesYes

The main difference is that Remote Technical Assistants typically handle basic technical support and customer inquiries, while Remote IT Support Specialists focus on maintaining and troubleshooting complex IT systems. Both roles are remote and require technical knowledge, but IT Support Specialists usually need more advanced certifications and experience.

What is a Remote Technical Assistant?

A Remote Technical Assistant is a professional who provides technical support and assistance to clients, teams, or organizations from a remote location. Their responsibilities often include troubleshooting software or hardware issues, guiding users through technical processes, managing support tickets, and sometimes assisting with system installations or updates. They use communication tools such as email, chat, or video calls to interact with clients and resolve issues efficiently. This role allows businesses to access technical help without needing an on-site technician, offering flexibility and wider coverage.

What are the key skills and qualifications needed to thrive as a Remote Technical Assistant, and why are they important?

To thrive as a Remote Technical Assistant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and a relevant degree or experience in IT support. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms such as Slack or Microsoft Teams is typically required. Excellent problem-solving skills, attention to detail, and effective written communication make someone stand out in this remote role. These skills and qualities are crucial for efficiently resolving technical issues and maintaining seamless support across distributed teams.
What cities in Connecticut are hiring for Remote Technical Assistant jobs? Cities in Connecticut with the most Remote Technical Assistant job openings:
Remote Technical Assistant jobs near you
Infographic showing various Remote Technical Assistant job openings in Connecticut as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 2% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Technical Support Specialist II (Remote US) - 2nd shift 10AM - 7:00 PM Mon-Fri

Digi International

Norwalk, CT • Remote

Full-time

Medical, PTO

Re-posted 20 days ago

Job description

Ventus is an entity within Digi, a Business Unit that’s an industry leader in IT networking innovations, leveraging technology to produce market-driving network solutions. Operating from over 20 years of experience and delivering secure enterprise class networks, Ventus develops cellular wireless and fixed line SD-WAN, Hybrid WAN, and Cellular WAN solutions for an expanding array of business connectivity applications.   Position Technical Support Administrator II - this is a 10am-7pm EST Monday - Friday shift - (Training for the first 3-6 months will be M-F 9-6 pm EST)   What We Offer (Paragraph/Overview) We provide an exciting opportunity for a dedicated professional to join our remote technical support team. You’ll leverage your network troubleshooting expertise and communication skills in a fast-paced, customer focused environment. This role not only allows flexibility of working from home but also offers a supportive and dynamic work culture.  We equip you with the necessary tools, and we highly value your adaptability, attention to detail, and contribution. Make us part of your journey today.   What You Will Do
  • Provide Level 2 technical support in a fast-paced contact center environment, handling inbound customer and partner contacts via voice and digital channels
  • Monitor network and system health using alerting and event-management platforms (e.g., SolarWinds, LogicMonitor, Auvik, Zabbix, etc.), respond to alarms, perform initial triage, and drive incidents to resolution or escalation
  • Perform remote diagnostics, troubleshooting, and reconfiguration for cellular and wireline gateways/routers using proprietary and standard troubleshooting tools
  • Troubleshoot network issues across OSI layers 1–6, including the use of Linux command-line tooling for network diagnosis (required)
  • Analyze Linux logs (e.g., kernel and messages, etc.) and perform packet capture troubleshooting using tools such as tcpdump and Wireshark; document findings and recommended actions (required)
  • Coordinate troubleshooting efforts with field services technicians, customers, channel partners, and internal contacts; escalate issues to senior support/leadership when appropriate
  • Support vendor/customer installations of managed equipment and services
  • Maintain thorough, accurate documentation of customer interactions and technical work in ticketing and related systems
  • Meet performance expectations and key performance indicators (KPIs) in partnership with leadership
  • Use company-supplied equipment (Windows laptop, headset, and peripherals) to perform daily work
Who You Are and What You Bring
  • Professional, customer-first approach with strong and recognized customer service and interpersonal skills
  • Willing and able to leverage AI-assisted tools (e.g., for knowledge lookup, documentation, and troubleshooting support) while following company guidelines and maintaining data/privacy standards
  • Excellent written and verbal communication, with strong documentation habits
  • Self-starter mentality with strong ownership, follow-through, and the ability to prioritize in a shifting environment
  • Detail-oriented, efficient, and capable of logical/critical thinking to isolate root cause and drive resolution
  • 2+ years of technical support and/or call center experience in Tier I/Tier II roles (1+ year is a plus)
  • Experience providing Level 2 (or higher) support to channel partners and resellers (preferred/strong plus)
  • Required technical support experience/knowledge:
    • Troubleshooting aligned to the OSI model (Physical through Presentation layers)
    • IPv4 and subnetting
    • Strong proficiency in a Linux command-line environment for network troubleshooting
    • Log review (Linux and Cisco IOS environments), and packet capture experience using tcpdump (or equivalent)
  • Linux firewalling, including the ability to view and interpret rulesets in iptables/nftables to validate allowed/blocked traffic and assist in root-cause analysis
  • NAT troubleshooting, including interpreting port forwarding behavior, and isolating common issues such as asymmetric routing
  • Reliable broadband internet connection
  • Flexible shift availability—may include weekends, non-standard days/hours (1st, 2nd, or 3rd shift), and holidays
Desired But Not Required
  • Cellular troubleshooting experience
  • Wi-Fi troubleshooting and diagnosis
  • Cisco IOS network troubleshooting and familiarity with routing protocols such as BGP and OSPF
  • Ability to diagnose common Phase 1 and Phase 2 IKE/IPsec issues
  • Experience with Digi router hardware, Digi Remote Manager and/or the Digi DAL platform
*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered. Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.
The anticipated base pay range for this position is $26.03/hr – $26.92/hr.   Pay ranges are determined by role, job level and primary job location.  The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location.  It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.

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