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Remote Technical Assistant Jobs in Connecticut (NOW HIRING)

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

... * Assist in design of computer-based and multimedia curriculum. * Continuously enhance technical ... Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on module Remote ...

Naval Sea Systems Command

MANAGEMENT ASSISTANT

Groton, CT · On-site +1

$56K - $74K/yr

You will research technical training programs and analyze local training requirements to develop a ... remote or isolated sites. You must be able to travel on military and commercial aircraft for ...

The Walt Disney Company

Supervisor, Crewing

Bristol, CT · Remote

$87K - $116K/yr

... the Remote Operations Resource Team. Assist in sharing and communicating best practices. Includes, but not limited to, Technical Services Contract Lists (TSCLs), Vendor relations, and Disney ...

Triumph Group

Casting Specialist - REMOTE

Hartford, CT · On-site +1

This role supports technical and producibility reviews at supplier locations and Triumph sites as ... Regular reports on activities are expected. * Assist with supplier tooling and process reviews

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All JobsTechnical JobsRemote Technical Assistant JobsRemote Technical Assistant Jobs in Connecticut

Remote Technical Assistant information

What is a remote technical assistant?

A Remote Technical Assistant is a professional who provides technical support and assistance to clients, teams, or organizations from a remote location. Their responsibilities often include troubleshooting software or hardware issues, guiding users through technical processes, managing support tickets, and sometimes assisting with system installations or updates. They use communication tools such as email, chat, or video calls to interact with clients and resolve issues efficiently. This role allows businesses to access technical help without needing an on-site technician, offering flexibility and wider coverage.

How does a remote technical assistant typically collaborate with other team members given the virtual nature of the role?

As a Remote Technical Assistant, collaboration is primarily accomplished through digital communication tools such as email, chat platforms, and video conferencing. You’ll often work closely with IT support teams, project managers, and sometimes directly with end-users to resolve technical issues or implement solutions. Clear communication and proactive status updates are vital to ensure everyone stays aligned while working remotely. Many organizations also use shared documentation platforms to enable smooth information flow and track progress on tasks.

What are the key skills and qualifications needed to thrive as a remote technical assistant, and why are they important?

To thrive as a Remote Technical Assistant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and a relevant degree or experience in IT support. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms such as Slack or Microsoft Teams is typically required. Excellent problem-solving skills, attention to detail, and effective written communication make someone stand out in this remote role. These skills and qualities are crucial for efficiently resolving technical issues and maintaining seamless support across distributed teams.

What is the difference between Remote Technical Assistant vs Remote IT Support Specialist?

AspectRemote Technical AssistantRemote IT Support Specialist
Required CredentialsBasic technical certifications, relevant experienceIT certifications like CompTIA, Cisco, or Microsoft
Work EnvironmentRemote, client or company systemsRemote, troubleshooting and maintaining IT infrastructure
Employer & Industry UsageTech companies, startups, support agenciesCorporate IT departments, managed service providers
Common Search & ComparisonYesYes

The main difference is that Remote Technical Assistants typically handle basic technical support and customer inquiries, while Remote IT Support Specialists focus on maintaining and troubleshooting complex IT systems. Both roles are remote and require technical knowledge, but IT Support Specialists usually need more advanced certifications and experience.

What cities in Connecticut are hiring for Remote Technical Assistant jobs?

Cities in Connecticut with the most Remote Technical Assistant job openings:

Remote Technical Assistant jobs near you
Infographic showing various Remote Technical Assistant job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 7% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution.

Technical Trainer

BlueCrest

Hartford, CT • On-site, Remote

$32.75 - $43.75/hr

Full-time

Re-posted 16 days ago

Job description

Conducts technical training courses for clients and/or employees in the use of complex systems for multiple products. Interacts with client and internal functional areas to develop specifications for content of courses. Works collaboratively with field SMEs, product engineers, technical support, manufacturing and instructional designers to ensure course curriculum is accurate. Works with instructional designer to develop lesson plans that integrates core content, real life scenarios, trouble-shooting/critical thinking skills, practical skills and field service requirements. Instructs participants in both classroom lectures and laboratory/practical sessions. Follows-up to determine applicability of course material. One of the primary focuses of this position will be delivering training to Customer Service Representatives on installation, maintenance and equipment repair of hardware and/or software products.
This position requires a combination of technical knowledge and communication ability to effectively facilitate learning to various target audiences and respond to questions from employees, and clients. Successful performance requires as strong working knowledge of their specific industry.
Primary Responsibilities:
  • Strong organizational ability to plan and execute effectively deliver training to all levels in a variety of hardware and software products
  • Manage classroom time and audience participation appropriately.
  • Provide one-on-one coaching to training participants and their managers.
  • Work with Instructional Design team to create training materials including: facilitator and participant guides, learning activities, job aids and other learning tools as needed.
  • Customize training materials and tailor delivery techniques for varying audiences and needs.
  • Assist in design of computer-based and multimedia curriculum.
  • Continuously enhance technical instructional delivery and presentation skills.
  • Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulations and workshops
  • Evaluates performance during and after training by completing participant evaluations to enhance development plan and proficiency levels
  • Manage multiple training projects at the same time.
  • Collaborate with Subject Matter Experts to create the appropriate content and context for learning.
  • Analyze content, target audience, job tasks and learner environments to make appropriate decisions on training approaches.
  • Ability to identify and provide follow-up and remedial training for Qualification programs
  • Experience in using Learning Management System s (LMS) to coordinate, track and report on employee training
  • Execute program measurements and strategy to evaluate the impact of training.
  • Audit classes and provide peer feedback to other instructors.
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
  • Ensure the quality and consistency of course content throughout a course life cycle.
  • Identify and develop training materials; Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on module

Remote Position -
  • Commutable to Danbury, CT preferred
  • Non-Commutable to Danbury - 75% Travel

Knowledge, Skills, and Other Requirements
  • Experience in a technical and/or field service position.
  • Experience with Microsoft Office Suite
  • Strong communication/personal interaction skills
  • Strong presentation, facilitation and creative problem-solving skills
  • Strong planning and organizational skills
  • Ability to function well in a high change environment
  • Ability to manage workloads and prioritize requests to meet deadlines
  • Ability to work independently and with minimum direction
  • Team player

Minimum Requirements:
  • Bachelor s Degree or equivalent experience.
  • Experience or certificate in adult education preferred
  • General education knowledge normally acquired through a high school diploma or General Equivalency Diploma (GED)
  • 2-5 years field experience operating, maintaining and troubleshooting complex systems

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