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Remote Technical Account Manager Jobs in Kitchener, ON

Encircle

Account Manager

Kitchener, ON · On-site +1

CA$78K - CA$90K/yr

Account Manager Remote (Canada) | Hybrid Available - Kitchener, ON Reports to: Director, Customer Success Salary Range (base pay): $78,000 - $90,000 About Encircle Encircle is leading the $1.6 ...

Targeted Talent

Technical Recruiter

Kitchener, ON · Remote

This is a remote role. You're someone who understands business needs and can see how it translates ... Manage candidate database via our ATS * Grow our client base by actively reaching out to potential ...

Targeted Talent

Technical Recruiter

Kitchener, ON · Remote

This is a remote role. You're someone who understands business needs and can see how it translates ... Manage candidate database via our ATS * Grow our client base by actively reaching out to potential ...

eStorage

Technical Solution Coordinator

Kitchener, ON · Remote

Technical Solutions Manager (BESS) Location: Remote position within Canada Position Summary The Technical Solutions Coordinator supports the Technical Solutions Manager in administrating critical ...

Voices

Enterprise Account Executive

Waterloo, ON · Remote

CA$80K - CA$100K/yr

Maintain high forecast accuracy quarter-over-quarter through rigorous CRM hygiene, precise deal ... Flexibility: We're remote-led. Ontario-based employees have a baseline of one in-office ...

Onterris

Proposal Coordinator and Technical Writer

Guelph, ON · On-site +1

CA$30 - CA$45/hr

... Manager. In the day-to-day, this position willwork closely with business line leaders for guidance ... This position is fully remote (telecommute) with occasional travel to office locations for team ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

Excellent communication skills, with the ability to clearly explain technical concepts and manage ... Remote work and more! Compensation Range: 60K-75K About Cayenta: Founded in 1983 and welcomed to ...

Encircle

VP, Customer Experience

Kitchener, ON · Remote

We're a remote-first company with a collaboration hub in downtown Kitchener, and we're growing ... account management model: which accounts get true quarterly business reviews, which run on ...

Micro1

Remote Management Consultant

Milton, ON · Remote

... Manager, Business Consultant, Transformation Consultant, or Big 4 Consultant * Exceptional written ... Skilled in interpreting and summarizing complex information for non-technical and executive ...

Micro1

Remote Management Consultant

Cambridge, ON · Remote

... Manager, Business Consultant, Transformation Consultant, or Big 4 Consultant * Exceptional written ... Skilled in interpreting and summarizing complex information for non-technical and executive ...

Micro1

Remote Management Consultant

Kitchener, ON · Remote

... Manager, Business Consultant, Transformation Consultant, or Big 4 Consultant * Exceptional written ... Skilled in interpreting and summarizing complex information for non-technical and executive ...

Micro1

Remote Management Consultant

Jerseyville, ON · Remote

... Manager, Business Consultant, Transformation Consultant, or Big 4 Consultant * Exceptional written ... Skilled in interpreting and summarizing complex information for non-technical and executive ...

Micro1

Remote Management Consultant

Brantford, ON · Remote

... Manager, Business Consultant, Transformation Consultant, or Big 4 Consultant * Exceptional written ... Skilled in interpreting and summarizing complex information for non-technical and executive ...

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All JobsTechnical Account JobsRemote Technical Account Manager JobsRemote Technical Account Manager Jobs in Kitchener, ON

Remote Technical Account Manager information

What are some typical challenges faced by remote technical account managers, and how can they be successfully managed?

One common challenge for Remote Technical Account Managers is maintaining strong client relationships and clear communication without in-person interaction. Managing time zones, responding promptly to client queries, and effectively collaborating with internal engineering or support teams can also be demanding. Successful professionals use proactive communication strategies, leverage collaboration tools, and prioritize regular virtual check-ins to stay aligned with both clients and team members. With strong organizational skills and a customer-focused mindset, these challenges can become opportunities to demonstrate value and build trust with clients.

What are the key skills and qualifications needed to thrive as a remote technical account manager?

To thrive as a Remote Technical Account Manager, you need a solid background in technical account management, customer success, and IT/software systems, usually supported by a relevant degree and experience in SaaS or IT environments. Familiarity with CRM platforms (like Salesforce), support ticketing tools, cloud infrastructure, and certifications such as ITIL or relevant vendor credentials are highly valued. Excellent communication, problem-solving, and relationship-building skills set top performers apart in this remote, client-facing role. These skills and qualifications are vital because they enable you to effectively support key clients, resolve technical issues, and maintain strong, long-term partnerships in a distributed work setting.

What is a remote technical account manager?

A Remote Technical Account Manager (TAM) is a customer-facing professional who provides technical guidance, support, and strategic advice to clients, ensuring they get the most value from a company's products or services. They act as a bridge between customers and internal teams, helping to resolve technical issues, optimize product usage, and drive customer success. Working remotely, they collaborate through virtual meetings, emails, and support portals to maintain strong client relationships. Their role often involves troubleshooting, providing best practices, and identifying opportunities for product improvements based on customer feedback.

Remote Technical Account Manager jobs near you
Infographic showing various Remote Technical Account Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Account Manager

Encircle

Kitchener, ON • On-site, Remote

CA$78K - CA$90K/yr

Full-time

Re-posted 11 days ago

Job description

Account Manager

Remote (Canada) | Hybrid Available - Kitchener, ON
Reports to: Director, Customer Success


Salary Range (base pay): $78,000 - $90,000


About Encircle

Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen and paper, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals across North America to process claims faster and with greater accuracy.

We're a remote-first company with a collaboration hub in downtown Kitchener-and we're growing.


About the Role

Our Account Managers are experienced sales professionals responsible for driving growth and expansion of the Encircle solution across a portfolio of customers. They are passionate about sales and committed to adding values to our customer experience using the Encircle platform. You will partner closely with the Customer Success team and Revenue Leadership to achieve your targets.


Key Responsibilities

  • Oversee all assigned contract renewals to ensure timely and accurate execution
  • Own contract processes, including renewal management, quote creation, salesforce opportunity records, forecasting outcomes and tracking progress of signature
  • Identify opportunities to expand Encircle's footprint as part of the renewal process
  • Identify opportunities to sell new products to our current customers
  • Leverage platform data to run campaigns to create new product pipeline or expansion revenue
  • Work with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed
  • Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don't want to renew, alert us that they're evaluating competing solutions, not interested in new products, etc.
  • Develop a thorough understanding of our products to deliver demonstrations of the Encircle platform to existing customers
  • Leverage platform data to run campaigns to create new product pipeline
  • Partner with Revenue and GTM leadership on uncovering value, trends and opportunities
  • And, of course, crush your quota


What You Bring

  • Self starter with a knack for problem solving
  • 2+ years experience in a customer-facing role such as an account executive or account manager
  • Previous B2B SaaS experience
  • YOY success exceeding quota targets
  • Can tackle objections with ease and close deals!
  • Ability to handle multiple priorities and managing customer expectations
  • Excellent planning, organizational, and time management skills
  • Good communication skills (verbal and written) with customers and internal stakeholders
  • Experience with software tools like Salesforce, Churn Zero, G-Suite, etc


Why Encircle?

We VALUE our people:

  • Balance: Flexible hours, self-managed vacation, and trust to manage your time
  • Remote-first: Work where you're most productive-with access to our collaboration hub in Kitchener
  • Growth-oriented: We support your learning and career development
  • Well-being: We care about the full human-inside and outside of work


Encircle is an equal opportunity employer committed to building a diverse and inclusive team. We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.

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