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Remote Technical Account Manager Jobs in Massachusetts

Mendix

Technical Account Manager

Boston, MA · On-site +1

Technical Account Manager The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software ...

Coralogix

Technical Account Manager

Boston, MA · On-site +1

$160K - $200K/yr

About the Position Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to ...

groundcover

Technical Account Manager- US

Boston, MA · On-site +1

You'll be the first Technical Account Manager on the ground in the US, working alongside our existing Customer Success team of four in Tel Aviv and reporting to our newly appointed VP of Customer ...

Talon.One

Technical Account Manager Lead, AMER

Boston, MA · On-site +1

$130K - $150K/yr

One. You will be responsible for transitioning our AMER Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that ...

Coralogix

Team Lead, Technical Account Manager

Boston, MA · On-site +1

$220K - $260K/yr

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new ...

Port

Technical Success Manager

Boston, MA · On-site +1

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive ... Oversee the technical health of customer accounts, implementing proactive strategies to mitigate ...

Danaher

Account Manager

Boston, MA · On-site +1

$165K - $175K/yr

Technical Capabilities: Work with customers and other experts to generate appropriate field data ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Levelociti

Sr Account Manager - Boston

Boston, MA · Remote

$200K - $400K/yr

Senior Account Manager - Enterprise Infrastructure & Networking Solutions Remote | Boston / New ... Managing complex sales cycles involving multiple technical and business stakeholders * Coordinating ...

Buyers Edge Platform, LLC

Account Manager

Waltham, MA · Remote

This position is remote with anticipated travel 2 nights per month. We are unable to offer work ... technical proficiency in the ArrowStream platform and relevant BEP tools. This role also partners ...

Demo Company

Account Manager

Waltham, MA · On-site +1

$72K - $95K/yr

... flexible work hours, remote work options, team-building activities, etc.] **How to Apply ... Please include "Account Manager" in the subject line of your email. We look forward to hearing from ...

Essity

Account Manager

Boston, MA · On-site +1

$75K - $85K/yr

This will be a remote position responsible for covering Massachusetts and New Hampshire. The ideal ... Must have having leading technical capabilities to work in a blended selling role (including ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Working closely with Technical Account Managers (TAMs), Professional Services, Support, Sales, and Product, the CSM serves as the primary customer advocate and trusted advisor throughout the customer ...

Specialty Program Group

Account Manager

Lynnfield, MA · On-site +1

$95K - $110K/yr

We pride ourselves on providing professional technical expertise and tremendous market access to ... remote work is an option for the right candidate. * Knowledge of marine policies and industry ...

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Remote Technical Account Manager information

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$43.7K

$94.4K

$184.6K

How much do remote technical account manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote technical account manager in Massachusetts is $94,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,700.00 and $109,800.00 per year, depending on experience, location, and employer.

What is a remote technical account manager?

A Remote Technical Account Manager (TAM) is a customer-facing professional who provides technical guidance, support, and strategic advice to clients, ensuring they get the most value from a company's products or services. They act as a bridge between customers and internal teams, helping to resolve technical issues, optimize product usage, and drive customer success. Working remotely, they collaborate through virtual meetings, emails, and support portals to maintain strong client relationships. Their role often involves troubleshooting, providing best practices, and identifying opportunities for product improvements based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote technical account manager?

To thrive as a Remote Technical Account Manager, you need a solid background in technical account management, customer success, and IT/software systems, usually supported by a relevant degree and experience in SaaS or IT environments. Familiarity with CRM platforms (like Salesforce), support ticketing tools, cloud infrastructure, and certifications such as ITIL or relevant vendor credentials are highly valued. Excellent communication, problem-solving, and relationship-building skills set top performers apart in this remote, client-facing role. These skills and qualifications are vital because they enable you to effectively support key clients, resolve technical issues, and maintain strong, long-term partnerships in a distributed work setting.

What are some typical challenges faced by remote technical account managers, and how can they be successfully managed?

One common challenge for Remote Technical Account Managers is maintaining strong client relationships and clear communication without in-person interaction. Managing time zones, responding promptly to client queries, and effectively collaborating with internal engineering or support teams can also be demanding. Successful professionals use proactive communication strategies, leverage collaboration tools, and prioritize regular virtual check-ins to stay aligned with both clients and team members. With strong organizational skills and a customer-focused mindset, these challenges can become opportunities to demonstrate value and build trust with clients.

What are popular job titles related to Remote Technical Account Manager jobs in Massachusetts?

For Remote Technical Account Manager jobs in Massachusetts, the most frequently searched job titles are:

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The top searched job categories for Remote Technical Account Manager jobs in Massachusetts are:

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Remote Technical Account Manager jobs near you
Infographic showing various Remote Technical Account Manager job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $94,387 per year, or $45.4 per hour.

Technical Account Manager

Varonis

Boston, MA • Remote

Full-time

Posted 25 days ago

Varonis rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

181st of 246 rated software companies

Job description

Job Description
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers, responsible for driving measurable security outcomes across cloud data, modern data platforms, and the AI systems that depend on them. TAMs are accountable for translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption across customer environments. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
  • Onboard Customers to Varonis platforms and deliver on-going value and support
  • Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations
  • Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage
  • Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
  • Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
  • Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
  • Alongside Sales, identify and champion upsell opportunities
  • Learn new Varonis products as they are developed and released and develop expertise in your client's unique security ecosystem(s)
  • Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
  • Serve as primary technical contact and augment our support and engineering teams
  • Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
  • Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
  • Identify, research, maintain control, and remediate customers' technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
  • Escalate customer issues to management when appropriate
  • Create knowledge base content to capture new learning for customer and internal reuse.
Requirements
  • Bachelor's Degree or equivalent experience
  • 4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company
  • Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)
  • Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
  • Understanding of data classification, governance, and DSPM concepts
  • Familiarity with AI/LLM data risks and governance considerations (preferred)
  • Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
  • Excellent communication skills with the ability to engage technical and executive audiences
  • Proven problem-solving abilities
  • Commitment to customer success
  • Proven success in contributing to a team-oriented environment.
  • Sales oriented.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Excellent communication (written and oral) and interpersonal skills.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
#LI-Remote

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