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Remote Technical Account Manager Jobs in Georgia

Protecht Group

Technical Account Manager

Atlanta, GA · On-site +1

About the Role We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted ...

Stripe

About the team Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships we offer customized, strategic consultations and ...

Dorado Software Group

Account Manager

Dalton, GA · On-site +1

Remote US Description About Optitex and NedGraphics Optitex and NedGraphics are leading global ... Collaborate with pre-sales, technical teams, and customer success to deliver successful POCs and ...

Medtronic

Remote Account Manager - Endoscopy

Duluth, GA · On-site +1

This Remote Account Manager II is a U.S. remote-based Medtronic Endoscopy Operating Unit sales ... The RAM will work closely with internal partners (Clinical Product Specialists, Technical Support ...

Sharecare

Sr. Account Manager - Remote

Atlanta, GA · On-site +1

The Account Manager is responsible to lead streamlined, effective internal teams to support clients ... Collaborate with internal departments to resolve customer issues including resolution of technical ...

Sharecare

Sr. Account Manager - Remote

Atlanta, GA · Remote

The Account Manager is responsible to lead streamlined, effective internal teams to support clients ... Collaborate with internal departments to resolve customer issues including resolution of technical ...

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How much do remote technical account manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical account manager in Georgia is $72,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a Remote Technical Account Manager job?

A Remote Technical Account Manager (TAM) is a customer-facing professional who provides technical guidance, support, and strategic advice to clients, ensuring they get the most value from a company's products or services. They act as a bridge between customers and internal teams, helping to resolve technical issues, optimize product usage, and drive customer success. Working remotely, they collaborate through virtual meetings, emails, and support portals to maintain strong client relationships. Their role often involves troubleshooting, providing best practices, and identifying opportunities for product improvements based on customer feedback.

What are the key skills and qualifications needed to thrive in the Remote Technical Account Manager position, and why are they important?

To thrive as a Remote Technical Account Manager, you need a solid background in technical account management, customer success, and IT/software systems, usually supported by a relevant degree and experience in SaaS or IT environments. Familiarity with CRM platforms (like Salesforce), support ticketing tools, cloud infrastructure, and certifications such as ITIL or relevant vendor credentials are highly valued. Excellent communication, problem-solving, and relationship-building skills set top performers apart in this remote, client-facing role. These skills and qualifications are vital because they enable you to effectively support key clients, resolve technical issues, and maintain strong, long-term partnerships in a distributed work setting.

What are some typical challenges faced by Remote Technical Account Managers, and how can they be successfully managed?

One common challenge for Remote Technical Account Managers is maintaining strong client relationships and clear communication without in-person interaction. Managing time zones, responding promptly to client queries, and effectively collaborating with internal engineering or support teams can also be demanding. Successful professionals use proactive communication strategies, leverage collaboration tools, and prioritize regular virtual check-ins to stay aligned with both clients and team members. With strong organizational skills and a customer-focused mindset, these challenges can become opportunities to demonstrate value and build trust with clients.
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Remote Technical Account Manager jobs near you

Technical Account Manager

Protecht Group

Atlanta, GA • On-site, Remote

Full-time

Posted 10 days ago

Job description

About VISO TRUST
VISO TRUST is a venture-backed, high-growth B2B SaaS company transforming how enterprises manage third-party risk. Our AI-native platform replaces legacy, questionnaire-based TPRM processes by analyzing vendor artifacts directly, enabling organizations to perform faster, higher-confidence risk assessments at scale.
Trusted by leading enterprises globally, we deliver faster assessment cycles, stronger vendor engagement, and real-time visibility into third- and fourth-party risk. As part of the Protecht Group, a global leader in risk management, we are redefining how modern security and risk teams operate.
About You
You are a customer-focused, technically savvy professional who thrives in fast-paced, high-growth environments. You take ownership of outcomes, build genuine relationships, and bring a consultative mindset to every customer interaction.
You are equally comfortable engaging with senior stakeholders and working closely with technical teams, and you have a passion for helping customers realize measurable value from complex SaaS solutions.
About the Role
We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted advisor and strategic partner as they modernize and mature their third-party risk management programs.
This is a highly cross-functional role where you will collaborate with Sales, Product, and Engineering while guiding customers through onboarding, adoption, and ongoing value realization.
What You'll Do
  • Own the post-sale customer lifecycle for a portfolio of enterprise accounts
  • Build strong, trusted relationships across technical and executive stakeholders
  • Drive product adoption, engagement, and long-term customer success
  • Guide customers through onboarding, integrations, and ongoing service delivery
  • Identify and execute on renewal and expansion opportunities in partnership with Sales
  • Analyze usage data and customer trends to surface insights and optimization opportunities
  • Act as the voice of the customer by sharing feedback and influencing product direction
  • Manage support issues and coordinate with internal teams to ensure timely resolution
  • Position yourself as a trusted advisor in Cyber Risk and TPRM best practices

What You Bring
  • 4+ years of experience in Technical Account Management, Customer Success, or similar roles in B2B SaaS
  • Experience working with enterprise customers and managing a portfolio of accounts
  • Strong understanding of cybersecurity, risk management, GRC or TPRM domains
  • Proven ability to build relationships with both technical users and executive stakeholders
  • Analytical mindset with the ability to translate data into actionable insights
  • Experience managing customer lifecycles, including renewals and expansion
  • Excellent communication, organization, and problem-solving skills
  • A proactive, ownership-driven approach in a dynamic environment

Why VISO
At VISO, our people are our greatest asset. We operate with transparency, move quickly, and empower our team with real ownership and direct access to leadership.
You'll have the opportunity to shape how we grow, contribute to a category-defining platform, and play a critical role in helping global organizations transform how they manage risk.
We are committed to rewarding great work and creating an environment where ambitious, high-performing individuals can thrive.
VISO TRUST is now part of the Protecht Group, a global leader in risk management solutions. Together, we provide a comprehensive platform for managing risk across the enterprise, helping organizations move faster while maintaining strong security and regulatory standards.

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