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Remote Technical Account Manager Associate Jobs in Tennessee

Google Ads Account Manager

Knoxville, TN · On-site +1

$50K - $75K/yr

Even though we are a remote team, we collaborate daily via face-to-face calls. Together, we work to ... We don't believe in the traditional agency that sells in clients and "manages" them. We believe ...

This is a remote position but must reside within the territory. Territory: KY, TN, VA, MD Schedule ... account management, sales, or business development * Experience in long-term care, healthcare ...

The Associate Account Director leads major accounts or a group of mid-size clients. This role ... managing account budgets * Confident in client and executive discussions * Can be remote or work in ...

Technical Product Leader

Nashville, TN · On-site +1

$161K - $186K/yr

Manage technical product backlogs and prioritize initiatives based on business value, risk, and ... Salesforce experience, including working with Accounts, Contacts, Reports, Dashboards, Security ...

New

Technical Product Leader

Nashville, TN · On-site +1

$161K - $186K/yr

Manage technical product backlogs and prioritize initiatives based on business value, risk, and ... Salesforce experience, including working with Accounts, Contacts, Reports, Dashboards, Security ...

New

Log and track all activity on CRM software Experience and Education Requirements * Associate ... Remote- FL * Travel 3-4 times per quarter Benefits Include * Competitive Pay * Health Insurance:

Showing results 41-60

Remote Technical Account Manager Associate information

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Tennessee?

The most popular types of Remote Technical Account Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Technical Account Manager Associate jobs?

Cities in Tennessee with the most Remote Technical Account Manager Associate job openings:

Google Ads Account Manager

Rubato Media, LLC

Knoxville, TN • On-site, Remote

$50K - $75K/yr

Contractor

PTO

Re-posted 28 days ago


Job description

Company Description

Rubato Media is a digital marketing agency specializing in paid Facebook & Instagram ads and Google ads. We are a team of travelers who have the freedom to be where we want when we want. Even though we are a remote team, we collaborate daily via face-to-face calls. Together, we work to build an industry-disruptive product in today's highly competitive agency market.

We don't believe in the traditional agency that sells in clients and "manages" them. We believe that we are the key to their success as the marketing arm of their businesses, connecting our clients' innovation with a user base who is interested in what they have created. This requires us to not only be elite marketers, but also elite business consultants. 

Our mission is to be so good at connecting our clients' products to their market that our brand Rubato becomes the industry standard. If someone wants to market a product, they come to us.

Job Description

This role is responsible for the day to day media buying, optimization, and strategy of our clients' Google Ads accounts. The core parts of the role will entail building an understanding of the clients' businesses on an in-depth level, knowing the ebbs and flows of their ad accounts backward and forwards, and creating & executing comprehensive media strategies to reach client goals. This person will be our eyes on the ground for feedback on creative, messaging audiences, and general client flows with conversion rates. This creates a very dynamic role for the Rubato Google Ads Manager.
Day to Day: 

  • Is married to the data looking at trendlines across every relevant event and metric on every account. 

  • Doesn't wait for performance to show up or not show up in ROAS, but rather identifies early indicators of success or failure and reacts accordingly. 

  • Doesn't just recognize a problem, but then forms a hypothesis why and presents possible solutions.

  • Works very closely with our Head of Media, Creative Director and Client Growth Director to make sure all the data "on the ground" is communicated to other pertinent areas of Rubato for well executed client calls, building out Rubato's 3 levels of client media plans (12-mo. Growth Plan, Quarterly Plan, 30-day Plan), new creative & messaging sets needed, etc...

  • Is involved in the overall media strategy, communicating new ideas and areas of possible growth to the media team lead.

  • Stays in the loop on the client Slack workspaces to ensure nothing falls through the cracks and is aware of any upcoming promos, events, etc. that would have an impact on media strategy.

  • Sets up all campaigns in Google Ads Platform and uses Editor for speed. 

  • Constantly looks for ways to improve the accounts on a granular level and ensures we are conforming to best practices or core strategies. Our creative team will have all creatives ready to go in mock campaigns. This person pulls in the creatives & messaging to test across audiences they have developed and setup. 

  • Will be part of a cross-functional team, working closely with both our media team and client growth team to deliver the best results for our clients

Qualifications
  • Knows Google Ads' interfaces inside & out 
  • Hyper data-focused and easily able to understand the mathematics on main media metrics (CTR, CR, CPM, ROAS, any comparison percentages etc.)
  • Understands the importance of looking at data on a trendline 
  • Able to look at data on the media/creative level and understand what is going well, what is not going well, and where to focus efforts for improvement 
  • Easily navigate, manipulate & analyze data in Excel or Google Sheets 
  • Able to think about marketing for our clients' businesses from a whole--how does what we are doing on the media side fit into their goals? Their other initiatives?
  • Still fun to work with, even though a data person ;)
Additional Information

Other Cool Things: 
Be where you want to be, when you want to be there. We currently have team members living in the US, Canada, Spain, and Argentina. As long as you're cool working roughly on Eastern Standard Time, you're good to go.

Even though we aren't in a physical office space, our team is close and connected. We collaborate daily through video calls and seek to create a fun, positive work environment. We also have team events around the world in which we physically come together to work, and play! You are encouraged to bring new ideas to the table daily, sharing information is key to our personal and business growth.

In addition to a salary of $50K to $75K, Rubato offers two weeks paid vacation annually plus an open policy on vacation requests. 


If you are interested in this position, please apply! We look forward to hearing from you!