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Remote Tech Support Jobs in Salisbury, MD (NOW HIRING)

Cloud Infrastructure Engineer II

Seaford, DE · Remote

$57 - $76.25/hr

... Technology Services senior staff, and leadership to deliver reliable, secure, and scalable cloud ... Support DevOps initiatives and cloud-based development workflows. * Design and execute tests and ...

Fully Remote with required weekly travel within Sussex county and required travel though out ... Provides medication management, including regular medication reconciliation and support of ...

Fully Remote with required weekly travel within Sussex county and required travel though out ... Provides medication management, including regular medication reconciliation and support of ...

New

Consumer Experience Manager

Salisbury, MD · On-site +1

$89K - $133K/yr

This position is located onsite at our corporate office or may be remote for the right candidate ... technology, and operations. * Support product issues, recalls, crisis response, and reputation ...

Showing results 21-40

Remote Tech Support information

See Salisbury, MD salary details

$26.7K

$42.9K

$65.2K

How much do remote tech support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote tech support in Salisbury, MD is $42,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,000.00 and $46,400.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What job categories do people searching Remote Tech Support jobs in Salisbury, MD look for?

The top searched job categories for Remote Tech Support jobs in Salisbury, MD are:

What cities near Salisbury, MD are hiring for Remote Tech Support jobs?

Cities near Salisbury, MD with the most Remote Tech Support job openings:

Infographic showing various Remote Tech Support job openings in Salisbury, MD as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,937 per year, or $20.6 per hour.

Cloud Infrastructure Engineer II

System One

Seaford, DE • Remote

$57 - $76.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago


Job description

Job Title: Cloud Infrastructure, Engineer II Location: Seaford, Delaware System One is seeking a Cloud Engineer II for a permanent opportunity in Seaford, DE. The Cloud Engineer II plays a critical role in the design, implementation, and ongoing support of infrastructure across Amazon Web Services (AWS) and Microsoft Azure. As a core member of the Cloud Infrastructure group, you will partner closely with the Cloud Engineering Team, Technology Services senior staff, and leadership to deliver reliable, secure, and scalable cloud solutions that keep business operations running smoothly. This role is responsible for the ownership of cloud infrastructure design, system uptime, automation, and optimization—while serving as the lead for Cloud Infrastructure on technology initiatives and company-wide projects. From day-to-day administration to strategic planning, your work ensures both stability and innovation across our technology ecosystem. Cloud Infrastructure

  • Plan, document, administer, and maintain hosted and cloud infrastructure in alignment with Technology Services standards.
  • Design and implement cloud monitoring tools to provide visibility into performance, capacity, utilization, and system health.
  • Develop and maintain cloud systems following the AWS Well-Architected Framework.
  • Ensure high availability, scalability, and reliability across AWS and Azure environments.
System Administration
  • Senior-level administration of Linux and Windows systems.
  • Support DevOps initiatives and cloud-based development workflows.
  • Design and execute tests and evaluations of IaaS systems.
  • Develop and maintain processes for backups, archival and purge cycles, patch management, security updates, and data center maintenance.
  • Perform day-to-day administration of AWS and Azure resources, proactively monitoring and resolving issues.
  • Maintain infrastructure standards, governance processes, and performance metrics to ensure enterprise value delivery.
Security & Compliance
  • Design and maintain operating systems, backup solutions, and disaster recovery strategies.
  • Perform scheduled disaster recovery and business continuity exercises in cloud environments.
  • Participate in annual penetration testing with third-party vendors.
  • Ensure compliance with industry and standard practices.
  • Assist in the development of security policies, standards, and procedures.
  • Implement and maintain AWS and Azure security best practices in partnership with the Security Team.
  • Provide system testing and quality assurance for new and updated systems.
Automation
  • Develop and maintain automation scripts to streamline deployment and management.
  • Implement Infrastructure as Code (IaC) using Terraform or CloudFormation.
  • Assist with automation practices that promote consistency, reliability, and operational efficiency.
Collaboration & Documentation
  • Work closely with the Cloud Engineering Team, Technology Services leadership, and cross-functional partners on new initiatives and break/fix requests.
  • Develop and maintain accurate documentation for cloud infrastructure systems.
  • Contribute to future-state planning, technical roadmaps, and enterprise architecture alignment.
Performance Monitoring & Optimization
  • Monitor infrastructure performance, capacity, and system response times.
  • Maintain monitoring configurations for all critical systems.
  • Develop and implement best practices around performance SLAs.
  • Provide cost optimization reporting to Infrastructure leadership.
Education & Experience:
  • BA/BS (4-year degree) or equivalent experience.
  • 6+ years of Linux administration, including recent cloud-based experience.
  • Experience administering AWS Cloud, Azure Entra (Azure AD), Fortinet, LAN/WAN networks, and DNS.
  • Experience with automation tools such as Bash, Ansible, Python, and platforms including Ansible, Chef, or Puppet.
  • Experience administering database systems (MySQL).
Technical Proficiency
  • Strong knowledge of AWS services (EC2, S3, RDS, Lambda, VPC, DRS, SES, and more).
  • Proficiency deploying and administering REST APIs.
  • Experience with cloud monitoring tools such as Datadog and Rapid7.
  • Proficiency with CI/CD pipelines (Jenkins, GitLab CI).
  • Understanding of Agile and DevOps methodologies.
  • AWS certifications (Solutions Architect, SysOps Administrator) are a plus.
Work Environment / Physical Demands
  • This role operates in a physical office environment with hybrid (partially remote) eligibility.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-1 #LI-SG1 Ref: #431-IT Tampa


System One logo

About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US