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Remote Tech Support Jobs in Lenox, MA (NOW HIRING)

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Remote Tech Support information

See Lenox, MA salary details

$28.2K

$45.4K

$68.9K

How much do remote tech support jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote tech support in Lenox, MA is $45,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $49,100.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What cities near Lenox, MA are hiring for Remote Tech Support jobs?

Cities near Lenox, MA with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Lenox, MA as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $45,411 per year, or $21.8 per hour.

Workday Financials Data Consultant

Collaborative Solutions

Great Barrington, MA • On-site, Remote

Full-time

Re-posted 26 days ago

Job description

Cognizant Workday Practice is seeking a Data Consultant with experience in Workday Financials and finance data transformation. As a Data Consultant, you will guide clients through the transformation, implementation, and operation phases of a Workday Financials implementation, with a focus on data migration, validation, and optimisation.

This role is best suited for self-starters who are eager to work across a range of clients and engage in all phases of Workday system implementations. You will join a collaborative, fast-paced consulting practice supported by experienced mentors and strong learning opportunities.

Responsibilities:
  • Become a Workday Financials Data expert, with knowledge of design, configuration, testing, and implementation.
  • Partner closely with project teams and clients to deliver high-quality outcomes across all phases of implementation.
  • Utilize Workday tools such as iLoad, EIB, Object Transporter, Advanced Load, and Migration Recipe to support tenant-to-tenant migrations.
  • Design and develop data tracking, reconciliation, and monitoring tools to ensure financial data accuracy and integrity.
  • Map and convert data sources into data conversion templates, aligned to Workday Financials structures.
  • Guide clients through data extraction, cleansing, transformation, and loading processes.
  • Support data migration activities, including loading financial data, moving configuration between tenants, and aligning with business processes and security.
  • Develop ETL processes and data transformation logic to improve and normalise financial data.
  • Validate and reconcile data loaded into Workday, ensuring consistency with legacy systems and financial requirements.
  • Engage regularly with clients throughout the project lifecycle, ensuring a smooth transition from legacy systems to Workday Financials.
  • Manage multiple tasks under limited supervision, keeping stakeholders informed of progress, risks, and issues.
  • Participate in training and internal knowledge-sharing to continuously develop expertise.
Skills & Requirements:
  • Bachelor's degree or equivalent experience in Information Technology, MIS, Finance, or a related field.
  • Experience in ERP data conversion or financial systems implementation.
  • Experience with Workday Financials is essential
  • Understanding of financial data structures, including General Ledger, transactions, and reporting frameworks.
  • Experience with data conversion, migration, and data loading tools.
  • Strong Excel skills and experience working with large datasets.
  • Working knowledge of SQL or data querying tools (preferred).
  • Strong analytical and problem-solving skills with high attention to detail.
  • Strong communication and presentation skills, with the ability to work with both technical and functional stakeholders.
  • Ability to work independently and collaboratively within a team environment.
  • Eligibility for SC Clearance (must have resided in the UK for the last five years and have the right to work in the UK).

#LI-Remote

Why choose Cognizant:

  • Entrepreneurial environment that welcomes your ideas
  • Opportunity to do great work
  • Outreach programs that support communities and tap into your volunteer spirit
  • Learning opportunities to help current needs and advancement
  • Global operations, with opportunities in North America, Europe and Asia Pacific
  • An abundance of Affinity groups to meet your needs

Cognizant Core Values:

  • Work as One: We think beyond roles, relying on each other's strengths to win as a team.
  • Raise the Bar: We always aim for excellence in how we work and what we deliver.
  • Dare to Innovate: We push boundaries and take chances to reimagine what's possible.
  • Do the Right Thing: We all lead with integrity and always make the ethical choice.
  • Own It: We own the outcomes for our company, colleagues, and community.

Apply