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Remote Tech Support Jobs in Indianapolis, IN (NOW HIRING)

System One

IT Technician

Indianapolis, IN · Remote

Hybrid - onsite and remote Hours: 40.0 Responsibilities * Technicians will be the "face of IT ... CompTIA A+ and Apple Certified Support Professional. * Completed Microsoft 365 Fundamentals ...

The Butler Agency

Remote Sales

Indianapolis, IN · Remote

We provide comprehensive training and support for motivated individuals looking to build a ... Comfortable using technology. * Self-motivated and organized. * Ability to obtain a Life & Health ...

micro1 AI

Technology Transactions Counsel

Carmel, IN · On-site +1

$350K - $410K/hr

This person will initially focus on data-licensing agreements, inbound technology transactions ... support a high-performing, remote-first workforce. micro1 is an equal opportunity employer. All ...

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Showing results 21-40

All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Indianapolis, IN

Remote Tech Support information

See Indianapolis, IN salary details

$25.8K

$41.6K

$63.1K

How much do remote tech support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote tech support in Indianapolis, IN is $41,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,800.00 and $44,900.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are popular job titles related to Remote Tech Support jobs in Indianapolis, IN?

For Remote Tech Support jobs in Indianapolis, IN, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Indianapolis, IN look for?

The top searched job categories for Remote Tech Support jobs in Indianapolis, IN are:

What cities near Indianapolis, IN are hiring for Remote Tech Support jobs?

Cities near Indianapolis, IN with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Indianapolis, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $41,561 per year, or $20 per hour.

Sr. Systems Analyst

Renaissance Life and Health Insurance Company of America

Indianapolis, IN • Remote

Full-time

Re-posted 7 days ago

Key responsibilities

  • Support the daily operations, stability, and continuous improvement of enterprise business systems, focusing on benefits administration systems.

  • Manage defect triage, documentation, prioritization, and communicate with stakeholders regarding system issues and updates.

  • Coordinate system releases, perform testing, monitor system performance, and respond to production incidents.

Job description

Job Title:

Sr. Systems Analyst

Number of Positions:

1

Location:

Indianapolis, IN

Location Specifics:

Fully Remote

Job Summary:

TheSr. Systems Analyst is an individual contributor responsible for supporting the daily operations, stability, and continuous improvement of Renaissanceenterprisebusiness systems, with a primary focus on thecompany's corebenefitsadministration system.

This role partners with business leaders, users, technologyvendorsand internal IT teams to translate business problems into well-defined system enhancements, change requests, and defects. The position supportsthedaily use of our benefits administration system byinternal business users and external customers and includesdefecttriage, documentation andprioritization,infrastructuremonitoring,system enhancements,testing,coderelease coordination,business usertraining and knowledge transfer as well as Production incident responseandcommunication.

The ideal candidate brings strong business systems analysis, troubleshooting, stakeholdercommunicationand vendor coordination skills, along with a customer-focused and solution-oriented approach to operational support and system improvement.

  • Listen to business problems and partner with business stakeholders to define and document system enhancements, change requests, and defects.

  • Manage the workflow, assignment, tracking, and reporting ofdefectsreceived through the web-based ticket intake system(e.g.Jira)andsharedemail account.

  • Create and maintain standard operating procedures, policy documents, knowledge articles, and other support documentation as needed.

  • Communicate with Renaissance business leaders, stakeholders, and system vendorsregardingProduction defect status,impactand priority.

  • ProactivelymonitorProduction systemperformance, batchjobsand infrastructure componentsin collaborationwith technology vendors.

  • Supportsystem integrations,both standard file formats (e.g.EDI,flat file) and API-based,and coordinate issue resolution with theappropriate internalteams and vendors.

  • Plan,coordinateand execute smoke testing forProductioncodereleasesand UAT for defect fixes; document results and escalate identified issues.

  • Triage, communicate, and document urgentProduction incidents, including follow-up with technology support vendorsregardingroot cause and corrective action.

  • Providetimelysystem status updates to leadership and business users during system upgrades,Production incidents, and outages.

  • Plancode releases with technology vendors, includingreleasereadiness activities and stakeholder communications.

  • Coordinate with off-hours vendor support resources to helpmaintainsystem stability and release integrity; occasionalavailabilityoutside of normal business hoursmay be needed for plannedmaintenance, urgent Productionincidentsor vendor coordination.

  • Identifybusiness-user knowledge gaps andfacilitatedocumentation or knowledge-transfer sessions between Renaissance technologysupportvendors and business users.

  • Meet with business leaders and users toidentifyopportunities to improve system processes, support practices, and integrations.

  • Provide support for vendor management activities related to cloud infrastructure used byour benefitsadministration systems.

  • Perform other related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements:

  • Bachelor's degree in Information Systems, Management Information Systems, Information Technology, Computer Science, BusinessAdministrationor a related field preferred.

  • Progressive experience supporting enterprise business applications(preferably benefits administration systems),Productionoperationsor related information technology functions.

  • Experience gathering, analyzing, and documenting business requirements, system enhancements, changerequestsand defects.

  • Experienceresponding toProduction incidents, defect resolution, application releases, testing activities, and stakeholder communications.

  • Experience working in Agile product delivery models.

  • Strong written and verbal communication skills with the ability to explaincomplexsystemissues and priorities to business leaders, users,vendorsand technical teams.

  • Strong troubleshooting, problem-solving,prioritizationand organizational skills.

  • Ability tooperateindependently as a senior individual contributor while collaborating effectively across business and technology teams.

  • Experience creating andmaintainingSOPs,supportdocumentation, knowledgearticlesor related operational materials(e.g.Confluence).

Technical Qualifications

  • Experience supportinginsurance benefits administrationor comparable enterprise business systemsisrequiredwithexperience withtheEISinsurance administration platformbeing preferred but notrequired.

  • Working knowledge ofProduction support practices, including incident triage, defect tracking, root-cause follow-up, batch jobmaintenanceand system-status communication.

  • Experience using web-based ticket intake, work-management, or service-management tools to assign, track and report support work(e.g.Jira).

  • Ability to understand system interfaces,interpret common file formats (e.g.EDI, XML),dependencies, and business-processimpactsandto coordinateresolution across internal teams and external vendors.

  • Familiarity andexperience navigatingcomplicated relational databases usingMSSQL.

  • Experience supporting customer-facing web portals, including researching user access issues, navigation or workflow problems, data-displayconcernsand coordinating resolution with internal teams or vendors.

  • Strong skills with MS 365 products, especially Excel.

  • Working knowledge of API testing/debugging tools. Examples includeSwagger,Postmanand other API clients.

  • Experience coordinatingcodereleases, smoke testing, validation, and go-live readiness activities.

  • Experience supporting technology vendors andgeographicallydistributed or off-hourssupport resources.

  • Familiarity with cloud-hosted infrastructure andbenefitsadministration-system support is preferred.

  • Demonstrated abilityand willingnessto incorporate AI into day-to-day tasks tooptimizeefficiency, reduce manual effort and improve quality of deliverables. Experience with Copilot and Claudestronglypreferred.

Base Salary Range: $95,000-110,000

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.

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