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Remote Tech Support Jobs in Merrillville, IN (NOW HIRING)

Jobot

Family Law Attorney (REMOTE)

Chicago, IL · Remote

$125K - $180K/yr

Fully remote, technology-forward workplace! Job Details ----- We are seeking an experienced and ... child support, maintenance, and related proceedings. Responsibilities: * Represent clients in ...

ProTouch Staffing

Tele Radiology - 100% Remote

Chicago, IL · On-site +1

$2.0K - $2.8K/wk

Remote Teleradiologist Job Type: Full-Time/Part-Time Location: Remote Qualifications: * Board ... Available. * Technology Support: Company-provided laptop with docking station or desktop.

ProTouch Staffing

Tele Radiology - 100% Remote

Chicago, IL · On-site +1

$2.0K - $2.8K/wk

Remote Teleradiologist Job Type: Full-Time/Part-Time Location: Remote Qualifications: * Board ... Available. * Technology Support: Company-provided laptop with docking station or desktop.

Noor Locum

Diagnostic Radiologist

Tinley Park, IL · Remote

Integrated PACS and RIS * Remote IT support available during all shifts Qualifications * Board Certification in Diagnostic Radiology (ABR or AOBR) * Active Illinois medical license (or willingness to ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term Contract Pay: $20 - 25 / hr Work Schedule:

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Merrillville, IN

Remote Tech Support information

See Merrillville, IN salary details

$26.5K

$42.7K

$64.7K

How much do remote tech support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote tech support in Merrillville, IN is $42,652.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,800.00 and $46,100.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What job categories do people searching Remote Tech Support jobs in Merrillville, IN look for?

The top searched job categories for Remote Tech Support jobs in Merrillville, IN are:

What cities near Merrillville, IN are hiring for Remote Tech Support jobs?

Cities near Merrillville, IN with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Merrillville, IN as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $42,652 per year, or $20.5 per hour.

Technical IT Support Specialist - Chicago, IL

Buckeye Mountain

Chicago, IL • Remote

Full-time

Posted 22 days ago

Job description

The Role

We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself or get the right engineer involved. You will own monitoring across our network, cloud, and NaaS environments, serve as the first-level escalation for technical issues, and support endpoint and device management operations. When something is wrong somewhere in our environment, you will often be the first to know.

What You'll Own

Monitoring & Observability

• Monitor network, cloud, and NaaS environments using observability and alerting platforms — Splunk, cloud monitoring consoles, and remote management tools

• Own NaaS site monitoring — track link health, power telemetry, and connectivity status for all active remote sites

• Respond to and triage monitoring alerts; resolve within your scope or escalate with full context to the appropriate engineer

• Manage NaaS firmware and configuration changes for live sites in coordination with the Field Engineering team

Technical First-Level Support

• Serve as the first technical escalation point for issues routed up from the helpdesk — network connectivity, application access, system performance

• Perform first-level network troubleshooting — diagnosing issues before escalating to the Senior Network Engineer

• Own the technical ticket queue for infrastructure-adjacent issues, ensuring nothing sits unrouted

• Contribute to SLA compliance by maintaining response time discipline and clear ticket documentation

Endpoint & Device Support

• Assist the Identity & Endpoint Systems Administrator with device enrollment (Intune, Apple Business Manager), compliance policy deployment, and device imaging

• Support OS patching cycles for Windows and Linux systems under direction of the Systems & Application Engineer

• Contribute to knowledge base and troubleshooting documentation for recurring issues

What We're Looking For

Required

• 3+ years in an IT support, NOC, or junior systems administration role

• Working knowledge of networking concepts — TCP/IP, DNS, VLANs, subnetting, basic firewall behavior

• Experience with monitoring and alerting platforms — Splunk, PRTG, Datadog, Zabbix, or equivalent

• Familiarity with Microsoft Intune or another MDM platform for device enrollment and policy deployment

• Experience supporting Windows environments at a systems level — not just end-user troubleshooting

• Strong communication skills — ability to escalate clearly, document concisely, and keep stakeholders informed during incidents

• Experience with a ticketing platform (Jira Service Management preferred)

Preferred

• Experience monitoring or supporting remote or field-deployed network infrastructure

• NaaS, managed connectivity, ISP, or telecom support background

• Splunk experience — dashboards, searches, alert configuration

• Basic scripting ability — PowerShell or Python for automation or log parsing

• Linux command-line proficiency at a support level

Details

• Location: Remote — must be available during core US business hours

• Travel: Minimal

• Employment type: Full-time