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Remote Tech Support information

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$25.7K

$41.3K

$62.7K

How much do remote tech support jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote tech support in Ohio is $41,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,700.00 and $44,700.00 per year, depending on experience, location, and employer.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are the most commonly searched types of Tech Support jobs in Ohio? The most popular types of Tech Support jobs in Ohio are:
What are popular job titles related to Remote Tech Support jobs in Ohio? For Remote Tech Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Ohio look for? The top searched job categories for Remote Tech Support jobs in Ohio are:
What cities in Ohio are hiring for Remote Tech Support jobs? Cities in Ohio with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Ohio as of June 2026, with employment types broken down into 2% Internship, 79% Full Time, 11% Part Time, 2% Temporary, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,336 per year, or $19.9 per hour.
Junior Security Engineer (Remote)

Junior Security Engineer (Remote)

Signet Jewelers Ltd.

Akron, OH • Remote

$63K - $103K/yr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Signet Jewelers rating

6.8

Company rating: 6.8 out of 10

Based on 292 frontline employees who took The Breakroom Quiz

17th of 28 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Junior Security Engineer

Location: Remote

POSITION SUMMARY:

We are seeking a motivated Junior Security Engineer to join our team. This role will focus on security monitoring, incident handling, and alert investigation, with hands-on use of Splunk to identify, triage, and escalate potential threats. The position will also support core security operations, including assisting with Sentinel One.

The ideal candidate is eager to learn, detail-oriented, and comfortable working in a fast-paced security operations environment. This person should be able to investigate alerts, follow incident response procedures, document findings clearly, and collaborate effectively with senior engineers and cross-functional teams.

RESPONSIBILITIES:

  • Monitor and analyze security alerts in Splunk to identify suspicious or malicious activity.
  • Support incident handling activities, including triage, investigation, escalation, and documentation of security events.
  • Assist with containment and remediation efforts by following established incident response procedures and partnering with senior team members.
  • Document findings, actions taken, and lessons learned from investigations to support continuous improvement.
  • Collaborate with internal teams to resolve security issues and improve monitoring and response processes.
  • Stay current on emerging threats, attack techniques, and security operations best practices.
  • Be able to participate in projects as well as participate effectively in an on-call rotation

POSITION QUALIFICATIONS:

  • 1-3 years of experience in cybersecurity, security operations, IT support, or a related technical field.
  • Hands-on experience with Splunk for searching, investigating, and analyzing security events.
  • Experience supporting or participating in incident handling, including alert triage, escalation, and documentation.
  • Foundational knowledge of network and cloud security concepts, including firewalls, IAM, and AWS security controls.
  • Strong analytical, troubleshooting, and problem-solving skills with a willingness to learn and grow in the role.
  • Good written and verbal communication skills and the ability to work effectively within a team environment.

Preferred Certifications (nice to have):

  • Splunk Core Certified User or equivalent Splunk certification
  • GIAC Certified Incident Handler (GCIH) or similar entry-level incident response certification

BENEFITS & PERKS:

  • Competitive healthcare, dental & vision insurance
  • 401(k) matching after one year of employment
  • Generous time off + company holidays
  • Merchandise discount
  • Learning & Development programs
  • Much more!

The salary range for this opportunity is $63,000 - $103,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

What Signet Jewelers employees say

Pay

Benefits

Hours and flexibility

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About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

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