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Remote Tech Support Jobs in Iowa (NOW HIRING)

Liveops

Remote Customer Service Agent

Sioux City, IA · Remote

$15.25 - $20.50/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Ankeny, IA · Remote

$14.50 - $19.50/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Council Bluffs, IA · Remote

$14.50 - $19.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Davenport, IA · Remote

$14.75 - $19.75/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Cedar Rapids, IA · Remote

$15.25 - $20.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Waterloo, IA · Remote

$15.25 - $20.50/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

West Des Moines, IA · Remote

$15.25 - $20.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Ames, IA · Remote

$15.25 - $20.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Des Moines, IA · Remote

$15.25 - $20.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Dubuque, IA · Remote

$14.50 - $19.50/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Iowa City, IA · Remote

$15.25 - $20.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

John Deere

Remote Position This position is eligible for remote work at the present time. The arrangement may ... support to think outside the box and the advanced tools and technology that foster innovation and ...

New

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

... support clients throughout every stage of their travel journey. In this client-facing role, you ... Comfortable using technology and learning new systems and booking platforms * Reliable, proactive ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

... support clients throughout every stage of their travel journey. In this client-facing role, you ... Comfortable using technology and learning new systems and booking platforms * Reliable, proactive ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

... support clients throughout every stage of their travel journey. In this client-facing role, you ... Comfortable using technology and learning new systems and booking platforms * Reliable, proactive ...

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

... support clients throughout every stage of their travel journey. In this client-facing role, you ... Comfortable using technology and learning new systems and booking platforms * Reliable, proactive ...

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Showing results 41-60

All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Iowa

Remote Tech Support information

See Iowa salary details

$25.4K

$40.8K

$62K

How much do remote tech support jobs pay per year?

As of Sep 15, 2026, the average yearly pay for remote tech support in Iowa is $40,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $44,100.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Iowa?

The most popular types of Tech Support jobs in Iowa are:

What are popular job titles related to Remote Tech Support jobs in Iowa?

For Remote Tech Support jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Iowa look for?

The top searched job categories for Remote Tech Support jobs in Iowa are:

What cities in Iowa are hiring for Remote Tech Support jobs?

Cities in Iowa with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Iowa as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $40,839 per year, or $19.6 per hour.

IT Process Design Engineer

Iowa City, IA • On-site, Remote

The University Of Iowa
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about The University Of Iowaexternal

Full-time

PTO

Posted 4 days ago

University Of Iowa rating

6.9

Company rating: 6.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

Job description

The Department of Health Care Information Services intends to hire for one position at either the Quality and Improvement Engineer classification, requisition #26005102, or Quality and Improvement Specialist requisition #26005100, based on the qualifications of the successful candidate.

Position Summary:

The IT Process Design Engineer is responsible for the design, development, implementation, integration, and continuous improvement of technology solutions that support enterprise IT service management and operational excellence initiatives. This position combines systems engineering, platform administration, process automation, and operational analytics to improve reliability, efficiency, scalability, and user experience across health care and academic technology environments.

The IT Process Design Engineer serves as a technical leader within the Service Management team, collaborating with infrastructure, application, security, clinical, and operational stakeholders to engineer solutions that modernize service delivery, automate workflows, integrate enterprise systems, and enable data-driven decision-making. This role is responsible for translating business and operational requirements into sustainable technical solutions while ensuring alignment with organizational standards, compliance requirements, and strategic objectives.

The IT Process Design Engineer will report to the Lead Application Developer, HCIS, who in turn reports to the Director of Communication & Collaboration Applications in HCIS. The role will operate within the Service Management team to drive workstreams, while interacting cross-functionally with IT, clinical, operational, and administrative partners.

This position is eligible for hybrid work within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. 

Position Responsibilities:

  • Engineer integrations between ITSM platforms, operational systems, monitoring tools, communication platforms, and enterprise applications.

  • Develop technical solutions that improve availability, performance, scalability, and maintainability of operational platforms.

  • Evaluate emerging technologies and recommend technical solutions that support organizational goals.

  • Analyze system, service, and process data to identify trends, performance bottlenecks, and improvement opportunities.

  • Perform root cause analysis and recommend technical solutions for recurring operational challenges.

  • Establish monitoring and measurement frameworks that support proactive service management.

  • Collaborate with the Halo ITSM team to execute design or redesign efforts within the platform.

  • Develop and maintain process standards, KPIs, maturity models, and ensuring compliance and regulatory requirements.

  • Monitor performance metrics and sustainment of implemented improvements, adjusting plans as needed.

  • Partner with IT and operational stakeholders to document current and future state processes.

  • Respond to emerging operational issues, helping resolve disruptions that affect organizational priorities.

  • Create clear documentation of workflows, process changes, and system updates to support knowledge transfer.

  • Partner with infrastructure, application, security, clinical, and operational teams to deliver integrated enterprise solutions.

  • Provide technical consultation and subject matter expertise for operational transformation initiatives.

  • Participate in project planning, technical reviews, and architecture discussions.

  • Mentor team members on engineering best practices, automation strategies, and platform capabilities.

Pay Grade: 5A https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time:  100%

Staff Type: Professional & Scientific

Type of Position: Regular

Education Requirements: 

Master's degree in IT, Computer Engineering, Business Administration or an equivalent combination of education and experience in a related field.

Required Qualifications:

  • 2+ years of experience in operations, performance improvement, or process engineering.

  • Experience designing, implementing, supporting, or integrating enterprise technology platforms.

  • Experience troubleshooting complex technical issues and performing root cause analysis.

  • Experience working in large-scale, highly regulated, or complex operational environments.

  • Experience working in a health care or complex service delivery environment.

  • Experience with improvement methodologies (e.g. Lean, ITIL, Agile).

  • Proficiency in Microsoft Office Suite and basic analytics tools.

  • Effective communicator with the ability to engage senior leaders and other cross-functional stakeholders.

  • Ability to thrive in a dynamic, matrixed environment and manage ambiguity. 

Desired Qualifications:

  • Prior experience working in academic medical centers or health systems.

  • Familiarity with the Halo ITSM platform or other ITSM systems platforms.

  • Certification or education in ITIL, COBIT, Lean or Agile frameworks.

  • Strong analytical and critical thinking skills; ability to identify root causes and recommend actionable solutions.

  • Ability to manage multiple priorities and work independently in a fast-paced, matrixed environment.

  • Proficiency in process mapping and performance monitoring tools.

  • Familiarity with enterprise infrastructure, communication platforms, identity management, and operational monitoring solutions.

  • Understanding of hospital operations, infrastructure, and systems.

  • Comfortable with iterative improvement cycles.

To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

This position is not eligible for University sponsorship for employment authorization.

For additional questions contact Jennifer Reinier at Jennifer-Reinier@uiowa.edu.

Additional Information
  • Classification Title: Qual & Op Improv Engineer
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: Hybrid within Iowa
Compensation
  • Pay Level: 5A
  • Starting Salary Minimum: 56,697
Contact Information
  • Organization: Healthcare
  • Contact Name: Jennifer Reinier
  • Contact Email: Jennifer-reinier@uiowa.edu

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