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Remote Taxonomy Jobs in Chicago, IL (NOW HIRING)

H R PUNDITS INC

Jira Administrator

Rolling Meadows, IL · Remote

$60/hr

Remote (Candidate must be available in Mountain Time zone) Key Responsibilities * Jira Platform ... Enterprise data models and taxonomy design About Us: HR PUNDITS INC has been a trusted leader in ...

Wesco

Manager - Online Merchandising

Glenview, IL · Remote

$51K - $62K/yr

Define product taxonomy classification, facet, attribute, and content requirements that support ... REMOTE This amount is what we reasonably believe we will pay for the position; however, offer ...

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All JobsTaxonomy JobsRemote Taxonomy JobsRemote Taxonomy Jobs in Chicago, IL

Remote Taxonomy information

See Chicago, IL salary details

$18

$58

$78

How much do remote taxonomy jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote taxonomy in Chicago, IL is $58.58, according to ZipRecruiter salary data. Most workers in this role earn between $56.44 and $66.11 per hour, depending on experience, location, and employer.

What is the difference between Remote Taxonomy vs Remote Data Analyst?

AspectRemote TaxonomyRemote Data Analyst
Required CredentialsKnowledge of taxonomy principles, often a degree in library science, information science, or related fieldsDegree in statistics, mathematics, or related fields; proficiency in data analysis tools
Work EnvironmentPrimarily focused on organizing and classifying information, often in content management systemsAnalyzing datasets, creating reports, and deriving insights from data
Employer & Industry UsageUsed in content management, library sciences, and information architectureCommon in finance, marketing, healthcare, and tech industries

While both roles involve working with data and information, Remote Taxonomy focuses on organizing and classifying information structures, whereas Remote Data Analysts interpret and analyze data to support decision-making. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Taxonomy jobs in Chicago, IL? The most popular types of Taxonomy jobs in Chicago, IL are:
What are popular job titles related to Remote Taxonomy jobs in Chicago, IL? For Remote Taxonomy jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Taxonomy jobs in Chicago, IL look for? The top searched job categories for Remote Taxonomy jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Taxonomy jobs? Cities near Chicago, IL with the most Remote Taxonomy job openings:
Remote Taxonomy jobs near you
Infographic showing various Remote Taxonomy job openings in Chicago, IL as of August 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $121,838 per year, or $58.6 per hour.

Health & Benefits - Content & Digital Experience Knowledge Manager (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

Full-time

Posted 3 days ago

New

Inspira Financial rating

7.6

Company rating: 7.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

The Content & Digital Experience Knowledge Manager owns the strategy, governance, and day-to-day execution of knowledge content that powers Inspira's digital and agent-assisted customer experience, spanning Intercom Knowledge Hub, NICE CXone Expert, and Guru. This role sets the content taxonomy, style, and governance standards for the organization and, in this phase of the team's build-out, also executes against them directly, drafting and maintaining articles, managing SME and compliance review cycles, and running the knowledge platform sync process. The Knowledge Manager partners closely with the AI Bot Optimization Specialist and Application Lead to ensure content quality, platform integrity, and bot performance are managed as a single, coordinated system, and is expected to hand off day-to-day content execution to a dedicated Content Specialist as volume and complexity grow.
  • Own the knowledge content strategy across Intercom Knowledge Hub, NICE CXone Expert, and Guru, including the content taxonomy, style guide, and article template library.
  • Establish and govern the content lifecycle standard - creation, review, versioning, and retirement, maintaining NICE CXone Expert as the governed source of record when content diverges across platforms.
  • Draft, edit, and publish knowledge base articles directly, ensuring content is accurate, consistent in tone, and aligned to Inspira's standards, while the team is in a single-resource content model.
  • Partner with subject matter experts across Claims, Compliance, Benefits, and IT to source and validate content for new products, policy changes, and regulatory updates.
  • Route content requiring compliance or legal review through the appropriate sign-off workflow prior to publication, maintaining audit-ready documentation.
  • Own the weekly Guru-Intercom Knowledge Hub sync process, confirming updates propagate correctly and escalating integration or platform failures to the Application Lead.
  • Lead the weekly Fin knowledge-gap review in partnership with the Bot Optimization Specialist, prioritizing and actioning flagged content gaps into new articles or article updates.
  • Support content readiness for new product, plan, and policy launches, including open enrollment and regulatory change cycles.
  • Track content performance metrics, including article views and Fin retrieval rates, to identify high-value versus stale content and prioritize the content roadmap.
  • Maintain governance documentation, including publishing standards, SME contacts, review workflows, and taxonomy definitions, ensuring continuity as the function scales.
  • Assess ongoing content volume, complexity, and turnaround time against capacity, and build the business case for a dedicated Content Specialist hire as the workload requires.
  • Support the transition of content execution duties to a future Content Specialist, including onboarding, documentation handoff, and quality oversight once hired.
  • Perform other duties as assigned.

Education & Experience:
  • 5+ years of experience in knowledge management, content strategy, editorial leadership, or customer support content roles, preferably within financial services, healthcare, or benefits administration.
  • Experience owning a knowledge base supporting a contact center, chatbot, or self-service customer support environment strongly preferred.
  • Experience with knowledge base or content management platforms (e.g., Intercom Knowledge Hub, NICE CXone Expert, Guru, Zendesk, Confluence) required.
  • Working knowledge of compliance or regulatory content review processes in financial services or healthcare preferred.
  • Demonstrated experience balancing strategic ownership with hands-on execution in a lean or scaling team environment preferred.
  • Bachelor's degree in Communications, English, Instructional Design, or a related field preferred; equivalent experience considered.

Skills & Abilities:
  • Strong strategic judgment; able to set content standards and taxonomy while remaining effective in hands-on execution.
  • Excellent written communication skills; able to translate complex, technical, or regulatory information into clear, concise, customer-friendly content.
  • Strong attention to detail and content accuracy, particularly for compliance-sensitive material.
  • Organized and process-oriented; able to manage governance responsibilities, multiple content requests, review cycles, and platform syncs simultaneously.
  • Comfortable partnering with subject matter experts, compliance reviewers, and technical teams to gather and validate information.
  • Analytical ability to interpret content performance and bot-retrieval data and translate findings into a prioritized content roadmap.
  • Working familiarity with AI-assisted customer service tools, such as chatbots or virtual agents, and how content quality affects their performance.
  • Able to identify capacity limits and make a clear, data-informed case for additional resourcing as the function scales.
  • Adaptable and collaborative; comfortable operating in a fast-paced, evolving digital CX environment.
  • Demonstrates the highest degree of honesty, integrity, and ethical conduct in all professional activities.

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