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Remote Systems Analyst Jobs in Baltimore, MD (NOW HIRING)

CareFirst

Senior Systems Administrator (Remote)

Baltimore, MD · Remote

$85K - $115K/yr

Continuously analyze and align all functional area policies, procedures, SOPs, workflows and systems to ensure compliance and alignment with regulations, contractual commitments and mandates. Review ...

CareFirst

Test Analyst (Remote)

Baltimore, MD · Remote

Understands system functionality of the product being tested. * Interacts with Developers, Business Analysts, and Product Management to ensure the quality of the software product. * Becomes familiar ...

System One

Reporting Analyst- Cedar Gate

Baltimore, MD · Remote

$36/hr

Reporting Analyst Location: Baltimore, MD (Hybrid -- mostly remote; onsite for key meetings ... Proficiency with Microsoft Office tools System One, and its subsidiaries including Joulé and ...

Cogent People Inc

Business Analyst

Columbia, MD · On-site +1

Location: Hybrid (Columbia, MD - 3 days onsite per week) OR Remote (as applicable to role) Work ... Our teams thrive at the intersection of engineering excellence and mission impact, building systems ...

Booz Allen Hamilton, Inc.

SIGINT Analyst

Annapolis, MD · On-site +1

$99K - $225K/yr

Remote Work: No Job Number: R0243971 Location: Annapolis Junction,MD,US Share job via: Share SIGINT ... If decoding complex signals, understanding how systems really communicate, and supporting ...

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All JobsSystems Analyst JobsRemote Systems Analyst JobsRemote Systems Analyst Jobs in Baltimore, MD

Remote Systems Analyst information

See Baltimore, MD salary details

$41.2K

$88.7K

$140.1K

How much do remote systems analyst jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote systems analyst in Baltimore, MD is $88,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,600.00 and $107,300.00 per year, depending on experience, location, and employer.

What is a remote systems analyst?

A Remote Systems Analyst is responsible for analyzing, maintaining, and improving an organization's IT systems while working offsite. They assess system performance, troubleshoot issues, and recommend solutions to enhance efficiency. These professionals collaborate with teams, document system requirements, and often support software implementation. Strong problem-solving, analytical thinking, and communication skills are essential. The role typically requires experience with databases, networking, and troubleshooting methodologies.

What does a typical workday look like for a remote systems analyst?

A typical workday for a Remote Systems Analyst involves analyzing current system operations, collaborating with teammates and stakeholders via virtual meetings, and documenting requirements for system improvements. You’ll spend time troubleshooting technical issues, conducting risk assessments, and writing reports or recommendations to optimize organizational systems. Most Remote Systems Analysts balance independent research with regular team check-ins, ensuring alignment on project goals and priorities. The work is often deadline-driven and may require coordination across multiple departments, providing a dynamic and engaging remote environment.

What are the key skills and qualifications needed to thrive in the remote systems analyst position, and why are they important?

To thrive as a Remote Systems Analyst, you need strong analytical skills, a solid understanding of information systems, and typically a degree in computer science or a related field. Familiarity with system analysis tools, SQL databases, cloud platforms, and professional certifications such as CompTIA, CBAP, or ITIL are highly beneficial. Exceptional communication, problem-solving capabilities, and the ability to work independently are crucial soft skills for this remote role. These qualities ensure effective analysis, smooth system operations, and seamless collaboration across distributed teams.

What are the most commonly searched types of Systems Analyst jobs in Baltimore, MD?

The most popular types of Systems Analyst jobs in Baltimore, MD are:

What are popular job titles related to Remote Systems Analyst jobs in Baltimore, MD?

For Remote Systems Analyst jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Systems Analyst jobs in Baltimore, MD look for?

The top searched job categories for Remote Systems Analyst jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Systems Analyst jobs?

Cities near Baltimore, MD with the most Remote Systems Analyst job openings:

Remote Systems Analyst jobs near you
Infographic showing various Remote Systems Analyst job openings in Baltimore, MD as of August 2026, with employment types broken down into 2% Internship, 89% Full Time, 7% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $88,724 per year, or $42.7 per hour.

Workforce Management Analyst II

System One

Baltimore, MD • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 26 days ago

Job description

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) — REMOTE

Location: Remote (U.S.) — client site in Baltimore, MD (21224) Type: Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD 38.70/H

JOB OVERVIEW

In this role, you’ll support a Customer Service Center by analyzing historical call/transaction data and business drivers to forecast future workload trends and plan staffing levels. You’ll partner with business leaders to build capacity plans, create schedules, and respond to ad hoc workforce planning requests—ensuring strong coverage and service levels.

WHAT YOU’LL DO

  • Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday forecasts).

  • Develop staffing plans and schedule recommendations to meet service objectives; continuously identify opportunities to improve staff levels, skill groups, and capacity plans.

  • Evaluate forecasting and scheduling performance and generate weekly schedules aligned to forecasted volumes and service level requirements.

  • Maintain scheduling/forecasting data integrity (headcount, schedule preferences, and related database inputs).

  • Design, build, and maintain reports/spreadsheets/databases tracking key service metrics; import data from other sources as needed.

  • Incorporate cyclical/periodic events into weekly, monthly, and annual workforce plans (including skill-based routing considerations).

  • Monitor and report schedule adherence.

  • Participate in forecasting/planning meetings; support special projects and assist with disaster recovery activities as needed.

REQUIRED QUALIFICATIONS

  • Bachelor’s degree, OR equivalent experience

    • In lieu of a Bachelor’s degree: additional 4 years of relevant experience (in addition to required experience)

  • 3+ years of experience in service center operations or scheduling/forecasting within a call center environment

  • Advanced Microsoft Excel (pivot tables, lookup functions, formulas, and data analysis techniques)

  • Strong analytical/problem-solving skills (trend identification, root cause analysis, actionable recommendations)

  • Workforce Management knowledge including forecasting, scheduling, capacity planning, shrinkage, and contact center KPIs (AHT, ASA, Service Level, Occupancy, Abandonment Rate)

  • Experience with WFM/contact center platforms such as Genesys Cloud, NICE IEX/CXone, or similar systems

  • Strong communication and stakeholder management skills (present findings, collaborate across teams, influence decisions)

NICE TO HAVE

  • Experience building automated reporting or dashboards (e.g., Access, advanced Excel modeling)

  • Experience supporting skills-based routing environments and multi-skill scheduling

  • Strong experience with adherence monitoring and shrinkage planning

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI-

Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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