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Remote Switcher Jobs in California (NOW HIRING)

Daisy Co.

Remote Service Support Specialist

Costa Mesa, CA · On-site +1

$96K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Networking: routing, switching, and Wi-Fi on Araknis, Ubiquiti, eero, Fortinet, Cisco, or Ruckus ... Remote Work Requirements * Reliable high-speed internet (minimum 100 Mbps down / 20 Mbps up ...

Calance US

IBM Z Engineer - 100% remote

Costa Mesa, CA · Remote

  • Medical

  • Dental

  • Vision

  • Life

We are hiring IBM Z Engineer - 100% remote for a Contract position in remote, USA Overview A Linux ... and Brocade SAN switches. Collaborate with Security Operations Engineer to plan and execute ...

Primary.Health

QA Engineer (Remote)

San Francisco, CA · Remote

Remote JOB SCOPE: As a Quality Engineer at Primary you will be responsible for quality assurance ... switch between multiple languages. In our stack, we mainly use Ruby on Rails and React. ● You ...

Cisco

Customer Reliability Engineer, Hypershield (remote)

San Jose, CA · On-site +1

$120K - $151K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Localize faults across the layered architecture: switching and forwarding, security services and enforcement, and the control plane * Develop a deep understanding of each customer's architecture and ...

Red Cup IT Inc

Systems Engineer

Los Angeles, CA · On-site +1

... switches, firewalls, Wi-Fi). * Respond to and resolve Level 2/3 support tickets and escalations ... Configure and support Active Directory, Group Policy, DNS, DHCP, VPN, and remote access solutions.

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All JobsSwitcher JobsRemote Switcher JobsRemote Switcher Jobs in California

Remote Switcher information

What are some common challenges remote switchers face while coordinating live broadcasts, and how can they overcome them?

Remote Switchers often encounter challenges such as managing real-time communication with distributed production teams, ensuring seamless transitions between video feeds, and troubleshooting technical issues under tight deadlines. Staying organized and maintaining clear communication with producers, camera operators, and other team members is essential to avoid on-air errors. Developing a strong familiarity with switching software and backup workflows can help minimize downtime and ensure a smooth broadcast, even when unexpected issues arise.

What is the difference between Remote Switcher vs Remote Customer Support Specialist?

AspectRemote SwitcherRemote Customer Support Specialist
Required CredentialsBasic technical skills, communication skillsCustomer service experience, communication skills, sometimes technical knowledge
Work EnvironmentVaried industries, flexible roles, project-basedCustomer service centers, tech companies, retail
Employer & Industry UsageUsed across multiple industries for role transitionsPrimarily in retail, tech, and service sectors
Search & Comparison IntentLooking to switch roles or industries remotelySeeking remote customer support jobs or career growth

Remote Switcher and Remote Customer Support Specialist share some skills like communication but differ mainly in purpose. Remote Switcher helps individuals transition between roles or industries remotely, while Remote Customer Support Specialist focuses on providing customer assistance in a remote setting. Understanding these differences can help job seekers target their applications effectively.

What is a remote switcher?

A Remote Switcher is a professional responsible for managing and switching video and audio feeds during live broadcasts or virtual events from a remote location. They use specialized software and hardware to seamlessly transition between cameras, graphics, and other media sources, ensuring a smooth viewing experience. Remote Switchers are essential for live streaming, webinars, virtual conferences, and televised events that require high production quality without being on-site. Their role has become increasingly important as remote production technology has advanced, allowing teams to collaborate from different locations.

What are the key skills and qualifications needed to thrive as a remote switcher, and why are they important?

To thrive as a Remote Switcher, you need a solid understanding of live video production, broadcast operations, and experience with switcher consoles, often supported by relevant technical training or a degree in broadcasting. Familiarity with video switching software (such as vMix, OBS, or Blackmagic ATEM), streaming platforms, and remote collaboration tools is typically required. Attention to detail, quick decision-making, and effective teamwork are crucial soft skills that help manage live production challenges. These skills ensure seamless live broadcasts, minimize technical errors, and support collaborative workflows essential in remote production environments.

What are popular job titles related to Remote Switcher jobs in California?

For Remote Switcher jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Switcher jobs in California look for?

The top searched job categories for Remote Switcher jobs in California are:

What cities in California are hiring for Remote Switcher jobs?

Cities in California with the most Remote Switcher job openings:

Remote Switcher jobs near you

Remote Service Support Specialist

Daisy Co.

Costa Mesa, CA • On-site, Remote

$96K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance

About Daisy
Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. Our mission is to resolve technology challenges effectively, enhancing our clients' daily lives through innovative and personalized solutions.
Position Summary
The Service Support Specialist is the first voice clients reach when something is not working in their smart space, and the person who owns what happens next. Working remotely as part of the Daisy Call Center team, you diagnose and resolve audio-visual, networking, control, lighting, and surveillance issues remotely, and when an issue cannot be closed over the phone you coordinate the full path to resolution: work order creation and assignment, scheduling, technician briefing, parts and repair tracking, client confirmation, and closeout.
This is a combined technical and coordination role. Roughly half the day is live client and technician support; the other half is disciplined case ownership in Dynamics, ensuring nothing sits idle and no branch technician arrives onsite without full context. You partner closely with branch service, sales, and trade partners to keep client systems running seamlessly.
Key Responsibilities
Remote technical support
  • Client troubleshooting: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools.
  • Technician support: Provide expert remote support to Daisy Technicians while they are in the field.
  • Escalation point: Act as the escalation point for advanced troubleshooting before a truck roll is committed, including remote reboots and system resets across multiple software platforms.
  • Proactive monitoring: Use remote monitoring and web resource tools to identify client needs from active alerts, system health, and service history before the client calls.

Case and service coordination
  • Case ownership: Open a case in Dynamics for every material interaction and either resolve and close it, or assign it to a branch with full context.
  • Work orders and scheduling: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm date, access, and point of contact with the client.
  • Technician handoff: Brief the assigned technician with accurate notes on the issue, what has already been ruled out, and what is required onsite.
  • Queue discipline: Actively manage case status and aging so every client is responded to promptly and no case stalls; drive each case through to a clean closeout.
  • Onsite follow-up: Recap service visits before and after dispatch, confirm with the client that the issue is resolved, and schedule return visits where needed.
  • Repairs and RMAs: Track equipment repairs and replacements, then schedule reinstallation and update the case with current status.
  • Approvals and billing: Capture client approval for product and labor, collect payment over the phone using Daisy payment links, and review completed service orders for the accounting team.

Client and commercial
  • Client engagement: Build trust on every call, with a calm and clear phone presence that de-escalates difficult situations.
  • DaisyCare and membership: Enroll clients in ongoing support programs and explain the value clearly.
  • Lead handling: Pre-qualify leads against the documented lead-management process and route them to the appropriate branch sales contact.
  • Contracts and upgrades: Recognize service-agreement and upgrade opportunities and transfer them to the sales team.
  • Client records: Keep contacts, access details, credentials, and VIP client information accurate and current in Dynamics.

Documentation and improvement
  • Documentation: Capture clear, accurate notes on every case so the next person picking it up loses no context.
  • Continuous improvement: Surface gaps in process, systems, and training, and help refine call-center and service-coordination processes as the function scales.

Systems You Will Support
You should be confident learning and supporting the platforms Daisy clients rely on. Deep expertise across every system is not required at hire, but a strong base in networking and at least one major control platform is essential.
  • Control and automation: Control4, Savant, Crestron, URC, Josh.ai, Elan
  • Networking: routing, switching, and Wi-Fi on Araknis, Ubiquiti, eero, Fortinet, Cisco, or Ruckus
  • Audio-video distribution: matrix switching, HDMI and fiber extenders, video over IP, and IR, RS-232, and IP control
  • Lighting and shades, and IP surveillance platforms
  • Daisy business systems: Dynamics 365, RingCentral, Beetexting, and Daisy payment links

Qualifications
  • High school diploma or equivalent required; bachelor's degree a plus.
  • 3 to 5 years in AV, networking, or technology integration, with meaningful time spent troubleshooting remotely or by phone.
  • Experience in a client-service environment serving high-end clientele; call center experience strongly preferred.
  • Working knowledge of at least one major control platform (Control4, Savant, Crestron, URC, Josh.ai, or Elan); Control4 Certification preferred.
  • Solid networking fundamentals across routing, switching, and Wi-Fi.
  • Demonstrated experience owning a service queue, including scheduling, dispatch coordination, and follow-through to closure.
  • Comfort with CRM-based case management (Dynamics 365 a plus) and telephony and messaging tools (RingCentral, Beetexting).
  • Professional phone etiquette, strong written communication, and the ability to run several communication channels at once.

Preferred Attributes
  • Strong accountability and ownership; closes the loop without being chased.
  • Client-centric and innovative mindset in every client interaction.
  • Effective proactive problem-solving; comfortable working through ambiguity over the phone.
  • Attention to detail, strong organizational skills, and the ability to juggle multiple urgent requests against tight timelines.
  • Disciplined use of CRM systems and aptitude for working across multiple software platforms.
  • Collaborative across branch and central teams; an over-communicator by instinct.
  • Commitment to continuous learning and adaptability to new technologies.

Remote Work Requirements
  • Reliable high-speed internet (minimum 100 Mbps down / 20 Mbps up recommended) and a quiet, dedicated workspace.
  • Ability to work scheduled shifts within Daisy Call Center hours, including rotating coverage as the function scales.
  • Daisy provides the computer, headset, and required software.

Compensation & Benefits
  • Competitive compensation based on experience.
  • Health insurance (medical, vision, dental).
  • 401(k) retirement plan.
  • Paid vacation and sick leave.
  • Opportunities for professional growth and industry certification, including manufacturer training pathways.

Work Environment
Fully remote role.
Daisy maintains a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and whenever representing the brand. The same expectation applies during scheduled remote work hours.
Daisy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
This is a remote position.
Compensation: $96,000.00 - $120,000.00 per year
Join the Team that's Simplifying Smart Technology
Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we're looking for passionate, driven, and innovative team members eager to contribute to our mission. While we have various open opportunities, we're always welcoming new Technicians!
The Daisy Difference for Technicians
We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.

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