Addison, TX · Remote
$20 - $21/hr
I SYS currently has a Remote-Based Administrative Assistant / Quality Review Specialist opening. *Potential for pay increase after 3 ? 6 month training period. Full-Time, Non-Exempt: $20 - $21 per ...
New
Addison, TX · Remote
$20 - $21/hr
I SYS currently has a Remote-Based Administrative Assistant / Quality Review Specialist opening. *Potential for pay increase after 3 ? 6 month training period. Full-Time, Non-Exempt: $20 - $21 per ...
New
Richardson, TX · On-site +1
$38K/mo
Remote work arrangements are subject to regular review and re-approval and may be canceled at any time. Employee must be located within the DFW area and have the ability to be on campus for work ...
Richardson, TX · On-site +1
$38K/mo
Remote work arrangements are subject to regular review and re-approval and may be canceled at any time. Employee must be located within the DFW area and have the ability to be on campus for work ...
$8.27 - $9.59
1% of jobs
$9.59 - $10.92
1% of jobs
$10.92 - $12.24
5% of jobs
$13.38 is the 25th percentile. Wages below this are outliers.
$12.24 - $13.56
20% of jobs
The median wage is $14.63 / hr.
$13.56 - $14.88
28% of jobs
$14.88 - $16.20
13% of jobs
$16.86 is the 75th percentile. Wages above this are outliers.
$16.20 - $17.52
14% of jobs
$17.52 - $18.84
10% of jobs
$18.84 - $20.16
4% of jobs
$20.16 - $21.49
2% of jobs
$21.49 - $22.81
2% of jobs
$8
$15
$22
A Remote Switchboard Operator manages incoming and outgoing calls for a company or organization from a remote location. They answer calls, transfer them to the appropriate department or person, take messages, and provide basic information to callers. This role often requires strong communication skills, familiarity with phone systems, and the ability to multitask efficiently. Many operators work from home using specialized software to handle call routing and management.
A typical day for a Remote Switchboard Operator involves handling incoming calls, accurately routing them to the appropriate departments or individuals, and providing basic information or assistance when needed. You'll often manage multiple calls simultaneously, update call logs, and sometimes assist with scheduling or message delivery. Most of the work is performed independently using cloud-based telephony and communication systems, but you may also coordinate closely with other remote team members or on-site staff. The role requires staying organized and maintaining a high level of professionalism throughout each interaction. Over time, excellent performers may progress into supervisory or training roles within virtual communication or customer support teams.
To thrive as a Remote Switchboard Operator, you need strong communication skills, attention to detail, and the ability to multitask, often supported by prior experience in customer service or call center environments. Familiarity with telephony systems, virtual PBX software, and call routing platforms is commonly required, with some employers preferring candidates knowledgeable in CRM tools. Excellent listening skills, professionalism, and the ability to remain calm under pressure are standout soft skills in this position. These competencies ensure efficient call management, positive interactions, and reliable support for clients and colleagues in a remote setting.
Cities near Allen, TX with the most Remote Switchboard Operator job openings:
$20 - $21/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 2 days ago
New
ISYS currently has a Remote-Based Administrative Assistant / Quality Review Specialist opening.
*Potential for pay increase after 3 ? 6 month training period.
Full-Time, Non-Exempt: $20 - $21 per hour
Primary Responsibilities:
Timely review and processing of electronic reports/documentation within the "A" and "D" queues.
Attentive electronic review of report submissions in the ?A? queue which includes a review of case note entries and narrative fields within the reports utilizing the appropriate checklist.
Carefully collates report with related invoices, and then uploads invoices, reports, and enclosures into ISYS? database and sends the final product to the customer utilizing the appropriate checklist.
Courteously corresponds with ISYS case managers and supervisors by email and/or telephone to discuss reports and obtain any additional information that may be necessary to ensure the accuracy of any reports.
Proactively monitors general email account and addresses any inquiries or directs them to the appropriate party,
Ensuring clarity and compliance with customer requirements.
Completes all functions in a professional manner consistent with ISYS? Brand/Values and standards of quality and protocols.
Great Benefits:
A benefits package with tax-deferred retirement program, a flexible schedule, medical, dental, and vision insurance, ancillary supplement health plans, Long-term disability insurance, and employee assistance program.
Rest and relaxation are important, so PTO (vacation) is accrued monthly.
Knowledge, Skills, and Abilities:
Outstanding computer knowledge, skills, and experience.
Meticulous attention to detail while performing repetitive tasks.
Strong reading and writing with an excellent understanding of the English language, grammar, and punctuation.
Initiative to ask questions when uncertain or unclear.
Ability and willingness to maintain professional relationships with customers and colleagues.
Ability to travel by plane and overnight to corporate office during trainings, and any other possible organizational needs.
Check us out at www.isyscm.com
For more information about our Privacy Practices please see our company website privacy policy at https://isyscm.com/isys-solutions-inc-california-privacy-notice-job-applicants/
Sourced by ZipRecruiter
Insurance services
51 - 200 Employees
Brea, CA, US
1998
