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Remote Switchboard Operator Jobs in Rhode Island

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Remote Switchboard Operator information

What is a remote switchboard operator?

A Remote Switchboard Operator manages incoming and outgoing calls for a company or organization from a remote location. They answer calls, transfer them to the appropriate department or person, take messages, and provide basic information to callers. This role often requires strong communication skills, familiarity with phone systems, and the ability to multitask efficiently. Many operators work from home using specialized software to handle call routing and management.

What does a remote switchboard operator do?

A typical day for a Remote Switchboard Operator involves handling incoming calls, accurately routing them to the appropriate departments or individuals, and providing basic information or assistance when needed. You'll often manage multiple calls simultaneously, update call logs, and sometimes assist with scheduling or message delivery. Most of the work is performed independently using cloud-based telephony and communication systems, but you may also coordinate closely with other remote team members or on-site staff. The role requires staying organized and maintaining a high level of professionalism throughout each interaction. Over time, excellent performers may progress into supervisory or training roles within virtual communication or customer support teams.

What are the key skills and qualifications needed to thrive as a remote switchboard operator?

To thrive as a Remote Switchboard Operator, you need strong communication skills, attention to detail, and the ability to multitask, often supported by prior experience in customer service or call center environments. Familiarity with telephony systems, virtual PBX software, and call routing platforms is commonly required, with some employers preferring candidates knowledgeable in CRM tools. Excellent listening skills, professionalism, and the ability to remain calm under pressure are standout soft skills in this position. These competencies ensure efficient call management, positive interactions, and reliable support for clients and colleagues in a remote setting.

What are popular job titles related to Remote Switchboard Operator jobs in Rhode Island?

For Remote Switchboard Operator jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote Switchboard Operator jobs in Rhode Island look for?

The top searched job categories for Remote Switchboard Operator jobs in Rhode Island are:

Remote Switchboard Operator jobs near you
Infographic showing various Remote Switchboard Operator job openings in Rhode Island as of September 2026, with employment types broken down into 38% Full Time, and 62% Part Time. Highlights an 100% Remote job distribution.

Administrative Assistant II

Narragansett, RI • On-site, Remote

Ardent Eagle Solutions
See more jobs at Ardent Eagle Solutionsexternal

$17.75 - $23.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

ClearancePublic TrustOverview

OMB requires contractor support to assist multiple NOAA Fisheries offices (aka FMCs) with various administrative support functions.

Background

The Office of Management and Budget's (OMB) mission is to support NOAA Fisheries programs in executing their responsibilities. MB coordinates national planning and development efforts, ensuring that the appropriate internal and external stakeholders are involved. MB provides guidance and direction to NOAA Fisheries in the areas of strategic planning, budget formulation and execution, performance management, enterprise risk management, safety and environmental compliance, facilities and asset management, security, loans, grant and acquisition management, internal controls and compliance, appeals freedom of information act, administrative inquiries and other administrative areas.

Responsibilities
  • Perform a variety of secretarial and administrative support duties for program, department, or project offices.
  • Prepare, format, and produce correspondence, reports, proposals, memoranda, presentations, and other business documents.
  • Use Microsoft Office applications, including Word and Excel, to create and maintain professional documents and spreadsheets.
  • Review and proofread documents for accuracy, grammar, formatting, and completeness.
  • Organize and maintain electronic and physical files, records, and administrative documentation.
  • Provide copying, scanning, printing, and document production support as needed.
  • Coordinate administrative tasks and assist with the preparation and distribution of office materials.
  • Manage multiple administrative priorities while meeting deadlines and supporting day-to-day office operations.
Qualifications

Approximately 6 or more years related experience.

Education

Associates degree (or equivalent) 

Location and Work Hours

This position is fully on site in Narragansett, RI

Compensation

This position is being recruited in support of a competitive federal contracting opportunity, and AES is continuing to develop its staffing, labor category, and compensation strategy. Because this position is expected to support a primarily remote workforce and qualified candidates may reside in different geographic markets throughout the United States, compensation expectations may vary considerably by location.

Final compensation will consider factors including geographic market, relevant experience, education, specialized records management expertise, applicable labor category requirements, and contractual and business considerations.

AES welcomes open and collaborative compensation discussions with interested candidates as we evaluate the market and develop an accurate and competitive compensation strategy for this opportunity. The range above represents our current anticipated range and is not a guarantee of a specific salary or compensation level.

Benefits and EEO

At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:

  • Medical/Dental/Vision Coverage
  • Matching 401(k) Plan
  • Continuing Education Assistance
  • Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants w

Qualifications:Public TrustEmployment Type: OTHER

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