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Remote Support Jobs in Warren, NJ (NOW HIRING)

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Senior IT Support Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT ...

BK Behavior

Remote BCBA | FREE LBA Support!

Manhattan, NY · Remote

$81K - $99K/yr

Fully remote position with flexible scheduling * No minimum or maximum caseload requirements * No non-compete agreements * LBA Expansion Program with support and reimbursement for additional state ...

New

BK Behavior

Remote BCBA | FREE LBA Support!!

Manhattan, NY · Remote

$81K - $99K/yr

Fully remote position with flexible scheduling * No minimum or maximum caseload requirements * No non-compete agreements * LBA Expansion Program with support and reimbursement for additional state ...

New

BK Behavior

Remote BCBA | FREE LBA Support!!

Manhattan, NY · Remote

$80K - $98K/yr

Fully remote position with flexible scheduling * No minimum or maximum caseload requirements * No non-compete agreements * LBA Expansion Program with support and reimbursement for additional state ...

New

BK Behavior

Remote BCBA | FREE LBA Support!

Manhattan, NY · Remote

$81K - $99K/yr

Fully remote position with flexible scheduling * No minimum or maximum caseload requirements * No non-compete agreements * LBA Expansion Program with support and reimbursement for additional state ...

New

BK Behavior

Remote BCBA | FREE LBA Support!

Manhattan, NY · Remote

$81K - $99K/yr

Fully remote position with flexible scheduling * No minimum or maximum caseload requirements * No non-compete agreements * LBA Expansion Program with support and reimbursement for additional state ...

New

BK Behavior

Remote BCBA | FREE LBA Support!!

Manhattan, NY · Remote

$80K - $99K/yr

Fully remote position with flexible scheduling * No minimum or maximum caseload requirements * No non-compete agreements * LBA Expansion Program with support and reimbursement for additional state ...

New

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Remote Support information

See Warren, NJ salary details

$14

$27

$46

How much do remote support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote support in Warren, NJ is $27.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $29.47 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Warren, NJ? The most popular types of Support jobs in Warren, NJ are:
What job categories do people searching Remote Support jobs in Warren, NJ look for? The top searched job categories for Remote Support jobs in Warren, NJ are:
What cities near Warren, NJ are hiring for Remote Support jobs? Cities near Warren, NJ with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Warren, NJ as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 7% In-person, and 93% Remote job distribution, with an average salary of $56,265 per year, or $27.1 per hour.

Digital Tech Lead - Production Support - Remote

NTT DATA Services

Parsippany, NJ • On-site, Remote

$105K - $196K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

115th of 221 rated it services

Job description

Req ID: 377418
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Digital Tech Lead - Production Support - Remote to join our team in Parsippany, New Jersey (US-NJ), United States (US).
Digital Applications - Production Support Lead
We are seeking an experienced Production Support Lead to oversee the day-to-day operations, stability, and continuous improvement of digital applications across the organization. This role provides technical leadership, drives problem management, ensures operational excellence, and partners closely with internal teams and external vendors to maintain high-performing, secure, and reliable production environments. The ideal candidate brings deep expertise in application support, cloud infrastructure, observability, and incident/problem management.
Responsibilities
  • Lead, prioritize, and manage the workload of the Digital Application Support team.
  • Own and manage the Problem Management process, ensuring timely root-cause analysis and long-term remediation.
  • Develop, coordinate, and promote effective problem management practices across all support teams.
  • Contribute to planning for application and infrastructure releases, configuration changes, and deployment readiness.
  • Identify opportunities for service improvement and present recommendations to the Service Manager.
  • Provide strong technical leadership across application support and production operations.
  • Contribute to scalability planning for applications and infrastructure.
  • Troubleshoot and resolve complex issues in collaboration with internal teams and third-party vendors.
  • Define and maintain metrics and KPIs for performance, quality, and trend analysis.
  • Maintain application monitoring, performance tuning, and ongoing testing.
  • Provide 3rd-line application support for complex internally and externally developed applications.
  • Support administration and maintenance of production and internal environments.
  • Provide input into implementation, backup, and rollback strategies.
  • Serve as a technical resource for internal and external projects.
  • Ensure robust procedures and processes exist within the application support function.
  • Adhere to departmental and company policies including change control, security, auditing, release, configuration, incident, and problem management.
  • Maintain strong working relationships with internal teams, vendors, and hosting providers.
  • Design and deliver training related to Problem Management and effective use of support tools.
  • Provide expert guidance on emerging trends impacting service delivery and develop strategies to address them.

Basic Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent experience.
  • 8+ years of experience leading and working with application support teams.
  • Experience monitoring performance metrics, identifying root causes, and recommending technical solutions.
  • Strong experience with Incident, Change, and Problem Management processes.
  • Hands-on experience with ITSM tools.
  • Hospitality industry experience is a plus.

Required Technical Skills
Application Support & Cloud Infrastructure
  • 8+ years supporting and maintaining applications built on serverless frameworks (Node.js).
  • 8+ years working with AWS services: API Gateway, SNS, SQS, EC2, EKS, S3, IAM, VPC, Lambda, CloudWatch, CloudFormation.
  • 8+ years with Akamai CDN and cloud security practices.

Databases
  • 8+ years with MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, DynamoDB.

Networking & Systems
  • 8+ years with load balancing, DNS, firewall policies, and on-prem networking.

Security & Compliance
  • 8+ years with IAM, secrets management (Vault), WAF, and network security.

Observability & Monitoring
  • 8+ years with Datadog, Quantum Metrics, CloudWatch, centralized logging, and distributed tracing.

Microservices & API Management
  • 8+ years supporting microservices architectures and API management platforms.

Travel & Location
  • No travel required.
  • Preferred location: East Coast or Central time zones.

Education
  • Bachelor's degree in Computer Science or equivalent experience.

Nice to Have
  • Project lead experience.
  • Experience with AEM.
  • Microservices architecture expertise.
  • Exposure to Generative AI, AI agents, MCP, Claude, OpenAI, or Copilot.

Pay Transparency
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $105,840-$196,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here
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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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