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Remote Support Jobs in Ridgecrest, CA (NOW HIRING)

Weir

Senior Functional Lead - Service

Johannesburg, CA · Remote

Senior Functional Lead - Service Flexible with 40% Travel Remote Purpose of Role: Weir's global SAP ... Instead, everyone is given the support and freedom to tailor-make their own career and do the best ...

AppViewX

Solution Architect (US West)

California City, CA · Remote

$77.25 - $101.75/hr

Western United States (CA / WA / CO preferred) - Remote-first with significant regional travel ... Support partner enablement sessions with GSIs, VARs, and technology alliance partners across the ...

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Remote Support information

See Ridgecrest, CA salary details

$14

$25

$44

How much do remote support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for remote support in Ridgecrest, CA is $25.87, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What job categories do people searching Remote Support jobs in Ridgecrest, CA look for? The top searched job categories for Remote Support jobs in Ridgecrest, CA are:
What cities near Ridgecrest, CA are hiring for Remote Support jobs? Cities near Ridgecrest, CA with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Ridgecrest, CA as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution, with an average salary of $53,806 per year, or $25.9 per hour.

Senior Functional Lead - Service

Weir

Johannesburg, CA • Remote

Full-time

Posted 19 days ago

Job description

Senior Functional Lead - Service
Flexible with 40% Travel

Remote

Purpose of Role: Weir's global SAP S/4HANA transformation is a onceinageneration programme establishing the core business platforms that will power the company for the next decade. As a senior leader in this journey, the Product Domain Architect brings deep Field Service expertise across SAP FSM, Salesforce, and supporting service management applications, with a proven track record of delivering worldclass field service capabilities in complex industrial environments. Partnering closely with the Product Domain Lead, this role drives the scoping and delivery of key Service Management capabilities including Service Delivery Planning, Resource Management, and Service Execution Management. The PDA ensures all initiatives are architected with a crossdomain, endtoend perspective, maintaining strong alignment with Enterprise Architecture and stepping into full domain leadership when required. Designed for a highcalibre transformation expert, this role accelerates Weir's Service Management maturity across people, process, and technology-directly enabling strategic outcomes and programme success.

What we offer: At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our 'We are Weir' framework, we focus on the importance of our people and the contribution they make to our organisation.

  • Health & Wellbeing: As a global organisation there isn't one single solution that will enable us to take a proactive approach to our health and wellbeing. We have built a Health and Wellness framework focusing on Culture & Leadership, Safety & Environmental, Mental Wellbeing, Physical Wellbeing, Digital Wellbeing and Financial Wellbeing for different parts of the business to bring to life in a way that is most meaningful for them.

  • Grow your Own Way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must go down. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

  • Be You and Belong: Weir is a welcoming, inclusive place, where everyone's contribution is recognised and all employees are encouraged to innovate, collaborate and be

Key Responsibilities

  • Strategic Leadership & Partnership: Drive Service Management transformation by partnering with- and deputising for - the Product Domain Lead, leveraging SAP FittoStandard and Clean Core principles to maximise value across all Service capabilities.

  • EndtoEnd Capability & Value Stream Ownership: Own and govern the Service Management capability and its Enterprise Value Streams (e.g., Request to Service), ensuring crossdomain alignment and valuedriven delivery through close collaboration with other Domain Architects.

  • Architecture, Solution Design & Governance: Lead the design, implementation, and optimisation of Service solutions, translating business requirements into scalable architecture; govern the domain roadmap, architectural artefacts, standards, risks, and decisions while ensuring alignment with Enterprise Architecture.

  • CrossDomain Collaboration, Data, Integration & Innovation: Work across architecture teams to ensure coherence, guide solution architects, shape data and integration patterns, uphold strong data governance, and drive ongoing innovation through emerging service technologies and modern cloud approaches.

  • Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Job Knowledge, Skills & Experience

  • Service Process, Systems & Domain Expertise: Brings deep expertise in designing and optimising endtoend Service Delivery and Management processes-including governance, resource planning, customer demand forecasting, service execution, and knowledge management-with strong understanding of industry standards.

  • SAP FSM, Salesforce & Related Technologies: Experienced with SAP FSM, Salesforce, and cloudbased ERP systems, with strong understanding of service operations, workflows, integrations, and mobile field technologies.

  • Business Process Management (BPM): Working knowledge of BPM methodologies and experience using process management tools such as Celonis or Signavio.

  • Agile Delivery & Portfolio Management: Proficient in Agile methodologies and portfolio management tools (e.g., Jira, Atlassian suite), with the ability to communicate, influence, and collaborate across diverse technical and domain teams.

  • Leadership Mindset, Strategic Thinking & Adaptability: Demonstrates an enterprisewide, strategic mindset with exceptional communication and facilitation skills; comfortable leading complex, ambiguous change and constructively influencing senior stakeholders.

  • Demonstrated experience operating as a Domain Architect within a largescale SAP S/4HANA implementation, architecting valuedriven, enterprisealigned solutions across complex business domains.

We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability - helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!

For additional information about what it's like to work at Weir, please visit our Career Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.


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