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Remote Support Jobs in Plainfield, IN (NOW HIRING)

Sandvik

Sales Support Specialist

Indianapolis, IN · On-site +1

$21.50 - $29.25/hr

This position is eligible for remote work within the United States. What You'll DoSales Operations ... Support improvements to sales operations processes and workflows. CRM, Data Management & Reporting

SMC Region USC

Sales Support Specialist

Indianapolis, IN · On-site +1

$21.50 - $29.25/hr

This position is eligible for remote work within the United States. What You'll DoSales Operations ... Support improvements to sales operations processes and workflows. CRM, Data Management & Reporting

micro1 AI

Senior Counsel - Remote

Carmel, IN · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems.

micro1 AI

Senior Counsel - Remote

Indianapolis, IN · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a customer's project. In this role, you'll apply your expertise to help train next-generation AI systems.

ForgeFit

Remote Customer Service Specialist

Indianapolis, IN · On-site +1

$16.25 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Promoted2

Remote Insurance Agent

Indianapolis, IN · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... These tools support and do not replace human decision-making. By applying, you consent to the ...

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Showing results 21-40

All JobsSupport JobsRemote Support JobsRemote Support Jobs in Plainfield, IN

Remote Support information

See Plainfield, IN salary details

$14

$25

$43

How much do remote support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support in Plainfield, IN is $25.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $27.84 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs

What job categories do people searching Remote Support jobs in Plainfield, IN look for?

The top searched job categories for Remote Support jobs in Plainfield, IN are:

What cities near Plainfield, IN are hiring for Remote Support jobs?

Cities near Plainfield, IN with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Plainfield, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,151 per year, or $25.6 per hour.

Support Coordinator

Schneider Geospatial

Indianapolis, IN • On-site, Remote

Full-time

Posted 18 days ago

Job description

About Schneider Geospatial 
Schneider Geospatial is a leading PE-backed GovTech SaaS company modernizing how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states, reaching more than 32 million citizens annually. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused. 
 

Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named to the GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving state and local government.


The Schneider Geospatial Support Coordinator serves as a front-line team member providing excellent remote customer service for clients and end users of our SaaS and desktop software products. This role will triage incoming support requests and facilitate communication to ensure customers are receiving an optimal service experience from initial contact to resolution of their support case. 

What you can expect in the role
  • Direct engagement with client organizations and their users related to any technical support cases they have opened with our team.
  • Be on the frontlines of modernizing government organizations with advanced software technologies.
  • Ability to work collaboratively and communicate effectively with team members.
  • Manage customer interactions by telephone, both in response to customer inquiries and through proactive outreach.
Responsibilities
  • Respond to client calls and emails in a timely manner. 
  • Triage, prioritize, and assign customer support cases to qualified Support Specialists.
  • Support case tracking, documentation, and status reporting to clients.
  • Proactively follow-up with customers on support cases waiting on customer responses.
  • Monitor open support cases and assist Support personnel with communication and coordination to resolve cases in a timely manner.
  • Provide direct product end-user support and resolution.
  • Ability to verbally communicate clearly with client over the phone in the English language. 
  • Good written communication and grammar skills (in the English language) are highly important. 
  • Establish active listening, empathy, professionalism, clear verbal communication, appropriate questioning techniques, accurate documentation, and timely follow-up to ensure customer confidence and issue resolution.
Qualifications
  • BA/BS or Certificate in GIS, Geography, MIS, Communications, Business Administration, or a related field; or a relevant combination of education and experience.
  • GIS software experience is preferred.
  • SQL experience is preferred.
  • Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
  • Experience with local government (county and municipal) operations, especially pertaining to permitting, infrastructure and asset management, land records, or fleet management services, is a strong plus.
  • Experience with Schneider Geospatial's software products is a strong plus.

Successful Support Coordinators will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including business development, project management, consulting, software testing/QA, and product management. 


Equal Opportunity 
Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and believe that diversity strengthens our team, fuels innovation, and drives success. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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