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Remote Support Jobs in Needham, MA (NOW HIRING)

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... and remote maintenance projects tasks for customers' information systems * Assist with new ... support * Work with new customers on the initial and continuous training of new and existing ...

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How much do remote support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote support in Needham, MA is $28.38, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $30.91 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

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Cities near Needham, MA with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,021 per year, or $28.4 per hour.

Service & Support Technician

FoodTec Solutions

Needham, MA • Remote

$22 - $30.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 17 days ago

Job description

Service & Support Technician


Department: Professional Services                  

Classification: Non-Exempt

Reports to: Professional Services Manager

Job Posting Date: 11/08/2024


OVERVIEW:

FoodTec Solutions is a premier point-of-sale solution provider in the restaurant and food chain industry. FoodTec Solutions offers a comprehensive transaction-based system that enables restaurant operators to manage all aspects of their business from customer, ordering and delivery management, marketing, and sales management reporting.

FoodTec Solutions is growing and looking for a talented and motivated individual to join our Professional Services Department as a full time Service Analyst.  This position is ideal for an organized individual who can work independently and develop within a rapidly growing, fast-paced company. If you are considering a career change from restaurant operations, this is an excellent opportunity to apply your skills, work with leading-edge technology, while continuing to work in the hospitality business.

CORE RESPONSIBILITIES:

The Professional Services team supports new and existing FoodTec customers with on-boarding new customers, continuous training of application functions, and assists customers with managing other key features of FoodTec’s point-of-sale system. As a member of the Professional Services Team, you will be responsible for:


  • Day-to-day contact with new and existing FoodTec customers

  • Communicate with customers through phone calls and e-mails

  • Act as a deployment specialist: plan and execute software and hardware updates, migration and remote maintenance projects tasks for customers’ information systems

  • Assist with new customers go-live support

  • Work with new customers on the initial and continuous training of new and existing features and functions of the FoodTec system

  • Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies

  • Manage the discovery process for implementing the menu, and menu user interface

  • Work closely with the department manager and other team members to schedule, and manage work in a timely manner

  • Work with new and existing customers to set proper expectations for project scope and deliverables

  • Work on special projects as assigned by manager from time to time



REQUIREMENTS:


  • 1-3 years in restaurant management or operations (POS Experience)

  • Experience developing and implementing a restaurant menu

  • Project management experience (1 year)

  • HTML knowledge

  • Photoshop experience (preferred)

  • Bachelor’s degree in hospitality or technology (preferred)

  • Experience in training restaurant staff (a plus)

  • Proficient in Microsoft Excel, Word and PowerPoint

COMPREHENSIVE BENEFITS PACKAGE:

Competitive Pay

Excellent Medical & Dental Insurance

Paid Vacation/Holidays

401k plan, with Company contributions through Profit Sharing Plan

Short Term Disability

Tuition Reimbursement

JOB TYPE:

Full-time

Monday to Friday (9am – 6pm)

In person (Needham, MA)

Remote 

Please submit your resume and cover letter highlighting your qualifications for this position.