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Remote Support Jobs in Natick, MA (NOW HIRING)

Sales Support

Waltham, MA ยท On-site +1

$80K/yr

Act as a liaison between the corporate office and remote employees. * Support Cambridge initiatives: * Gain product and technology knowledge and certifications of the vendors we use in our solution ...

Technical Support Specialist, L2

Boston, MA ยท Remote

$60K - $85K/yr

Fully remote role within the United States * Travel once a year for company offsite * Operates in a fast-paced, growth-oriented, PE-backed SaaS environment * Ability to manage multiple cases and ...

Showing results 41-60

Remote Support information

See Natick, MA salary details

$14

$26

$46

How much do remote support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote support in Natick, MA is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $29.28 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are the most commonly searched types of Support jobs in Natick, MA?

The most popular types of Support jobs in Natick, MA are:

What are popular job titles related to Remote Support jobs in Natick, MA?

For Remote Support jobs in Natick, MA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Natick, MA look for?

The top searched job categories for Remote Support jobs in Natick, MA are:

What cities near Natick, MA are hiring for Remote Support jobs?

Cities near Natick, MA with the most Remote Support job openings:

Infographic showing various Remote Support job openings in Natick, MA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,934 per year, or $26.9 per hour.

Therapist in Marriage and Family Therapy - Full-Time Remote Opportunity

Family Support Solutions

Brockton, MA โ€ข Remote

$70K - $90K/yr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

New


Job description

Position Overview

Family Support Solutions is seeking a dedicated and compassionate Licensed Marriage and Family Therapist (LMFT) to join our team on a full-time basis. This remote position allows you to provide impactful therapeutic services to individuals and families navigating life's challenges, particularly those related to mood disorders.

About the Organization

Family Support Solutions is a well-respected community health clinic based in Brockton, Massachusetts. With a strong commitment to improving mental health for all, we offer a variety of comprehensive mental health services aimed at promoting the emotional well-being of our clients. Our team is passionate about creating a supportive environment that encourages personal growth and recovery.

Work Environment

The work setting is entirely remote, allowing for flexibility and the ability to connect with clients from the comfort of your own home. As a part of our virtual team, you will engage in regular video consultations, team meetings, and case reviews with an enthusiastic group of professionals dedicated to client care. We value collaboration and communication and encourage our team to share insights and best practices.

Key Responsibilities
  • Conduct thorough evaluations of clients presenting symptoms of mood disorders, including depression, anxiety, and bipolar disorder, determining the severity, frequency, and duration of symptoms.
  • Develop and implement personalized treatment plans that reflect the individual needs, goals, and preferences of clients, ensuring the integration of evidence-based practices such as Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT).
  • Provide psychoeducation to clients and their families about mood disorders, treatment options, and healthy coping strategies to reinforce effective self-care.
  • Monitor client progress through regular check-ins and reassessments, adapting treatment plans as necessary to promote optimal outcomes.
  • Collaborate with psychiatrists and other healthcare professionals to provide comprehensive care tailored to individual client needs, ensuring an integrated approach to treatment.
  • Stay informed about advancements in mood disorder research and therapy techniques, integrating new knowledge into practice to enhance client care.
  • Maintain thorough and confidential documentation of client interactions in compliance with ethical and legal standards.
  • Participate in ongoing professional development opportunities, including workshops and conferences, to further enhance your skills.
  • Act as an advocate for your clients, working to reduce the stigma associated with mental health challenges and ensuring they receive the support and resources they need.
Patient Population / Client Focus

As a Licensed Marriage and Family Therapist, you will work primarily with individuals struggling with mood disorders. Our clients represent a diverse demographic, including individuals facing homelessness, refugees, and victims of domestic abuse. This multifaceted population presents unique challenges, and your role will be crucial in helping them navigate their experiences and improve their quality of life.

Qualifications
  • A current and active state license as a Licensed Marriage and Family Therapist (LMFT) is required.
  • A Masterโ€™s degree in Marriage and Family Therapy or a closely related field.
  • Exceptional communication skills and the ability to build trusting, therapeutic relationships with clients.
  • A deep sense of empathy and a nonjudgmental approach to client interactions.
  • Strong organizational and time-management capabilities to effectively manage caseload and administrative responsibilities.
Preferred Experience
  • Experience working with mood disorders and understanding a wide range of treatment methodologies.
  • Familiarity with evidence-based treatment frameworks and tools.
  • Previous engagement in a community health or clinical setting.
Compensation and Benefits
  • Competitive annual salary of $70,000 โ€“ $90,000, commensurate with qualifications and experience.
  • Comprehensive benefits package including health insurance, retirement plans, and generous paid time off.
  • Sign-on bonus available for qualifying candidates.
  • Access to opportunities for continuing education and professional development specifically in addiction counseling and treatment techniques.
  • A collegial and supportive work environment that prioritizes mentorship and ongoing training.
Career Growth Opportunities

At Family Support Solutions, we believe in fostering the growth of our staff. As a member of our team, you will have access to professional development resources that not only enhance your abilities but also your career trajectory. Opportunities for specialization in various therapeutic approaches or leadership roles within the organization may be available as you grow.

Why Join Our Team

Joining Family Support Solutions means becoming part of a mission-driven organization that strives to make a real difference in the lives of individuals and families. You will have the chance to work alongside dedicated professionals committed to mental health care, where your expertise will help clients find healing and restoration. Your role as an LMFT will allow you to profoundly influence the community while enjoying a supportive workplace with competitive compensation.

Application Information

We invite all qualified Licensed Marriage and Family Therapists who share our commitment to compassionate care to apply. Please submit your rรฉsumรฉ and cover letter to begin your journey with Family Support Solutions. Take the next step in your professional career while making a tangible difference in the lives of others.