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Remote Support Jobs in Maple Grove, MN (NOW HIRING)

GN Group

Aud Fitting Support Advisor - Remote

Shakopee, MN · On-site +1

  • Medical

  • Retirement

  • PTO

Technical support for current and discontinued product lines including answering hearing aid fitting questions, providing product information and troubleshooting assistance, and solving software ...

ImageTrend

Support Specialist

Eagan, MN · On-site +1

$50K - $60K/yr

  • Retirement

  • PTO

The Application Support Specialist I position plays a key role in providing support to customers ... Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements * Career Advancement:

ImageTrend

Support Specialist

Saint Paul, MN · Remote

$50K - $60K/yr

  • Retirement

  • PTO

The Application Support Specialist I position plays a key role in providing support to customers ... Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements * Career Advancement:

Addison Group

Support Specialist

Saint Paul, MN · Remote

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Industry: Healthcare Pay Rate: $40 - $45 / HR Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. We are currently hiring for a Support Specialist. Duties will ...

Addison Group

Support Specialist

Saint Paul, MN · Remote

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Industry: Healthcare Pay Rate: $40 - $45 / HR Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. We are currently hiring for a Support Specialist. Duties will ...

Addison Group

Support Specialist

Saint Paul, MN · Remote

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Industry: Healthcare Pay Rate: $40 - $45 / HR Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. We are currently hiring for a Support Specialist. Duties will ...

Adecco

Business Ops Support Specialist

Minneapolis, MN · Remote

$14.44/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Adecco is assisting a local client recruiting for a Remote Business Operations Support Specialist position based out of Minneapolis, MN. This is an excellent opportunity to join a winning culture and ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Maple Grove, MN

Remote Support information

See Maple Grove, MN salary details

$14

$26

$45

How much do remote support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote support in Maple Grove, MN is $26.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $29.04 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What job categories do people searching Remote Support jobs in Maple Grove, MN look for?

The top searched job categories for Remote Support jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Remote Support jobs?

Cities near Maple Grove, MN with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Maple Grove, MN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,477 per year, or $26.7 per hour.

Aud Fitting Support Advisor - Remote

GN Group

Shakopee, MN • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Job description

Position Overview
To provide audiological and technical support to customers through hearing aid fitting assistance and providing product information and troubleshooting assistance for current and discontinued product lines and multiple software platforms.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • Technical support for current and discontinued product lines including answering hearing aid fitting questions, providing product information and troubleshooting assistance, and solving software/hardware issues on multiple software platforms using varied programming interfaces.
  • Interaction with Customer Service, Quality Engineering, Product Management, Research and Development, Software Engineering and Sales to ensure quality and customer satisfaction.
  • Report software and product discrepancies to local Product Management. In conjunction with Product Management, escalate any discrepancies to Global Audiology, Software Engineering, Research & development or Quality Engineering, and assist in resolving such matters.
  • In conjunction with local training teams and product management, conduct internal product and software training.
  • Work as member of Sales/Training/Customer Service/Technical Support team to optimize sales efforts.
  • Document customer interactions in systems designated by the company.
  • Act as audiologic support and training resource for internal and external customers when needed.
  • Maintain current knowledge through continuing education regarding audiologic, amplification and computer hardware/software issues.
  • Complete all product related training as directed by technical support management to stay current on new product releases across channels.
  • Short-term technical projects.

Competencies (Knowledge and Skills needed for this position.)
  • Excellent verbal, written communication and interpersonal skills
  • Strong fitting and dispensing skills
  • Excellent organizational skills with careful attention to detail and timely follow-through
  • Demonstrated troubleshooting ability and creative thinking strategies
  • Ability to cover and shift between a multitude of tasks
  • Strong Microsoft Office Suite and computer skills
  • Follow all company and department policies and procedures.
  • Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
  • Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
  • Follow good safety practices in all activities.
  • Establish and maintain positive and productive work relationships with all staff, customers and business partners.
  • Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.
  • Take personal initiative for technical and professional development.
  • Safeguard sensitive and confidential Company information.

Desired Qualifications
Required Education (if necessary):
  • Masters or Doctoral degree in Audiology

Experience:
  • State Licensure, CCC-A, or equivalent
  • 2 + yrs experience in clinical Audiology and Hearing Instrument Dispensing
  • Experience with GN products preferred
  • Hearing aid manufacturing and/or industry experience preferred

Travel (if necessary):
  • Up to 10% travel

Other Information
Work Hours:
10:00 am - 7:00pm Central time
Working Environment:
Home Office or Open Environment
Physical Demands:
Sitting, Typing, Phone
Position Type and Expected Hours of Work:
Full-time, eight hours a day, five days a week
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
What We Offer
We value our employees and offer competitive wages and benefits including:
- Generous Benefits including PTO and Paid Holidays
- 401k with Company match
- Paid Parental Leave & Transition Back to Work Benefits
- Company HSA Contributions
- Discounted GN Group products
We encourage you to apply
Even if you don't match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. GN operates in more than 90 countries across the world. Founded in 1869, GN has more than 7,000 employees today.
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range from $90,000 to $97,000 /yr. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays.

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