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Remote Support Jobs in Manchester, NH (NOW HIRING)

Sequel Med Tech

Inside Sales Specialists

Manchester, NH · Remote

$33 - $36.06/hr

Experience providing remote support, particularly in a regulated environment. * Experience with Salesforce CRM preferred. * Prior B2B or B2C experience preferred. * Demonstrates persistence and ...

Sequel Med Tech

Inside Sales Specialists

Manchester, NH · On-site +1

$33 - $36.06/hr

Experience providing remote support, particularly in a regulated environment. * Experience with Salesforce CRM preferred. * Prior B2B or B2C experience preferred. * Demonstrates persistence and ...

InsuraTec

Sales Representative (Remote)

Concord, NH · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

InsuraTec

Sales Representative (Remote)

Methuen, MA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

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Remote Support information

See Manchester, NH salary details

$14

$25

$44

How much do remote support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote support in Manchester, NH is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $28.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Manchester, NH? The most popular types of Support jobs in Manchester, NH are:
What are popular job titles related to Remote Support jobs in Manchester, NH? For Remote Support jobs in Manchester, NH, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Manchester, NH look for? The top searched job categories for Remote Support jobs in Manchester, NH are:
What cities near Manchester, NH are hiring for Remote Support jobs? Cities near Manchester, NH with the most Remote Support job openings:
Remote Support jobs near you
Service Support Specialist II

Service Support Specialist II

Guitar Center

Chelmsford, MA • Remote

Full-time

Posted 20 days ago

Guitar Center rating

5.8

Company rating: 5.8 out of 10

Based on 172 frontline employees who took The Breakroom Quiz

391st of 715 rated retailers

Job description

We are hiring for a new world!

We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people.

We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.

Are you looking to take your career to the next level? If you do, then be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.

Position Summary: Service Support Specialist

As a Service Support Specialist your role will harness your expertise in smart home technology or commercial AV integration engaging with clients troubleshooting issues and finding solutions. This position will be working for our Regional Operation Support Center reporting to our Support Center Manager.

Responsibilities will include, but will not be limited to the following:

  • Provide remote support and system monitoring for clients throughout the US
  • Proactively address system issues as they arise
  • Knowledge of Control systems (Control4 / Savant / Crestron / Lutron) - make basic code changes and troubleshooting
  • Perform service tasks in an efficient and quality conscious manner including, but are not limited to:
  • Responding to client requests via phone/email, system checks, & client check-in calls
  • Communicate proper steps and best practices to the client for use of AV & Control system
  • Remotely perform preventative maintenance of client systems (Via provided service tools)
  • Perform remote installation of control programs (Control4 / Savant / Crestron / Lutron) Firmware - upload and download
  • Test integrated systems and components via remote access
  • Schedule, dispatch and manage service technicians for site visits
  • Weekend on-call rotation is a requirement.
  • In office presence at least 3 days a week is a requirement.
  • Local Travel to field jobsites as needed
  • Additional duties as assigned

About AVDG

Founded in 1996, Audio Visual Design Group (AVDG) is a leading design-build firm specializing in next-generation AV design & integration, revolutionizing smart homes, smart enterprises, smart venues for clients across the United States. Our innovative, passionate, and technical culture allows us to deliver the most sophisticated systems and continuously change the AV landscape demonstrating to clients what technology can do for them. AVDG's world-class team and original smart-system solutions are regarded among the best in the industry.

Since joining the Business Solutions Division of Guitar Center enterprise in late 2017, AVDG has provided new avenues of growth and opportunities to support our clients and team better. As a result, Guitar Center is bolstering AVDG's high-growth trajectory, rigorously expanding our national footprint.

We believe in putting our customers first, engaging with respect and integrity, and fulfilling our mission with passion.

What Guitar Center employees say

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Benefits

Hours and flexibility

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About Guitar Center

Sourced by ZipRecruiter

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westlake Village, CA, US

Year founded

1964

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