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Remote Support Jobs in Manakin, VA (NOW HIRING)

Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the ...

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Remote Support information

See Manakin, VA salary details

$13

$24

$41

How much do remote support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote support in Manakin, VA is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.44 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What cities near Manakin, VA are hiring for Remote Support jobs?

Cities near Manakin, VA with the most Remote Support job openings:

Licensed Clinical Social Worker (LCSW) - Remote Support Specialist

Company Confidential

Henrico, VA โ€ข Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New


Job description

Position Overview

We are seeking a dedicated and compassionate Licensed Clinical Social Worker (LCSW) to join our team at Gotham Enterprises Ltd, a leading social service agency. This full-time, remote position allows you to make a significant impact by providing mental health counseling and social services to individuals and families in need. You will engage in telehealth practices to ensure accessibility for our clients while delivering quality mental health support and case management services.

About the Organization

Gotham Enterprises Ltd is committed to advancing social justice and empowering vulnerable populations in our community. We focus on providing comprehensive support, advocacy, and resources for individuals facing social challenges. Our person-centered approach is characterized by collaboration with community partners and a holistic understanding of mental health, encompassing advocacy and case management to address the root causes of social issues.

Work Environment

The role is fully remote, allowing for flexibility in your work hours while also requiring occasional evening and weekend availability based on client needs. Our telehealth facility ensures you will have the necessary resources and technology to perform your duties effectively from the comfort of your home. This work environment encourages a collaborative culture through virtual platforms, fostering continued communication and support among team members.

Key Responsibilities
  • Conduct comprehensive assessments to identify clients' social, emotional, and environmental challenges, leading to individualized service plans.
  • Develop and implement structured service plans with clear goals, interventions, and ongoing progress monitoring tailored to each client's situation.
  • Provide virtual counseling sessions and telehealth support to individuals and families experiencing challenges such as mental health issues, trauma, and life transitions.
  • Engage actively with clients to facilitate personalized service plans, ensuring they have access to necessary community resources.
  • Deliver crisis intervention and support, performing risk assessments and safety planning when needed.
  • Foster collaborative relationships with community agencies and organizations to enhance service coordination and advocate effectively for clients.
  • Take part in community outreach initiatives aimed at raising awareness about available services and promoting mental health support.
  • Participate in regular team meetings, case conferences, and professional development training to stay informed on best practices and agency policies.
Patient Population / Client Focus

In this role, you will primarily support individuals facing significant social challenges, including homelessness, substance abuse, domestic violence, and poverty. Your expertise will contribute to creating a compassionate environment where clients feel safe to express their concerns and seek the necessary resources for a better quality of life. The agency is particularly focused on empowering underserved populations, ensuring they have proactive supports and advocacy in their journey toward recovery and stability.

Qualifications
  • Bachelor's degree in Social Work from an accredited institution.
  • Active state licensure as a Licensed Clinical Social Worker (LCSW).
  • Strong knowledge of social justice issues, community resources, and trauma-informed care approaches.
  • Exceptional communication skills and cultural competence to effectively engage diverse client populations.
  • Proficient problem-solving abilities and resilience in handling complex cases and crises.
Preferred Experience
  • At least 2 years of experience working in a social service agency or similar environment.
  • Experience in telehealth or remote counseling services is highly advantageous.
  • Familiarity with evidence-based practices in mental health counseling and case management.
Compensation and Benefits

The position offers a competitive salary range of USD 60,000 to 100,000 annually, commensurate with experience and qualifications. In addition, successful candidates will receive a sign-on bonus as part of their compensation package. We are proud to offer comprehensive health insurance coverage, which includes medical, dental, and vision plans.

  • Retirement plans featuring employer matching to help you secure your financial future.
  • A generous paid time off policy with vacation days, personal leave, and recognized holidays, promoting work-life balance.
  • Funding for continuing education and training opportunities to ensure your professional development and growth in the field.
  • Insurance coverage for various professional requirements as a social worker.
Career Growth Opportunities

At Gotham Enterprises Ltd, we believe in the potential of our employees and encourage continuous professional development. As part of our team, you will have opportunities for advancement within the agency, including leadership roles and specialized training in various areas of social work and mental health. Our commitment to investing in our staff ensures that you will have the tools and support necessary to further your career while making a valuable impact in the community.

Why Join Our Team

Joining Gotham Enterprises Ltd means becoming part of a team that is passionate about making a difference. You will work alongside dedicated professionals who share your commitment to social justice and enhancing the lives of vulnerable populations. By leveraging your expertise in social work and mental health counseling, you can help drive meaningful change and contribute to a supportive community. With our flexible remote work environment and focus on personal and professional development, you will find a fulfilling career path that aligns with your values and goals.

Application Information

If you are ready to take the next step in your professional journey and make a significant difference in the lives of others, we encourage you to apply today. Please submit your resume and a cover letter outlining your relevant experience and passion for social work. Join us in our mission to support and empower individuals and families within our community.