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Remote Support Jobs in Chesterfield, VA (NOW HIRING)

INFO ORIGIN INC

Sr. Desktop Support Tech 2

Richmond, VA · Remote

$26 - $30/hr

Utilize SCCM, SMS, Remote Desktop, Dameware, and other remote support tools. * Diagnose and resolve hardware, software, and network-related issues. * Run reports, identify recurring technical issues ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Chesterfield, VA

Remote Support information

See Chesterfield, VA salary details

$13

$24

$42

How much do remote support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote support in Chesterfield, VA is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are the most commonly searched types of Support jobs in Chesterfield, VA? The most popular types of Support jobs in Chesterfield, VA are:
What are popular job titles related to Remote Support jobs in Chesterfield, VA? For Remote Support jobs in Chesterfield, VA, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Chesterfield, VA look for? The top searched job categories for Remote Support jobs in Chesterfield, VA are:
What cities near Chesterfield, VA are hiring for Remote Support jobs? Cities near Chesterfield, VA with the most Remote Support job openings:
Remote Support jobs near you
Infographic showing various Remote Support job openings in Chesterfield, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,509 per year, or $24.8 per hour.

Sr. Desktop Support Tech 2

INFO ORIGIN INC

Richmond, VA • Remote

$26 - $30/hr

Full-time

Posted 5 days ago

Job description

Sr. Desktop Support Tech 2

Location: Richmond, VA
Job Type: Contract (Long-Term)
Work Schedule: Onsite (5 Days/Week)
Interview Process: Video Interview followed by In-Person Interview

Job Overview

We are seeking an experienced Sr. Desktop Support Tech 2 to provide onsite desktop support for a long-term contract in Richmond, Virginia. The ideal candidate will have strong technical troubleshooting skills, experience supporting Windows environments, and excellent customer service abilities.

Responsibilities
  • Provide onsite technical support for desktops, laptops, printers, and peripheral devices.
  • Install, configure, troubleshoot, and maintain Windows 11 (or higher) operating systems.
  • Support Microsoft Office, Outlook, and Microsoft 365 applications.
  • Perform laptop refreshes, hardware replacements, and software installations.
  • Utilize SCCM, SMS, Remote Desktop, Dameware, and other remote support tools.
  • Diagnose and resolve hardware, software, and network-related issues.
  • Run reports, identify recurring technical issues, and recommend improvements.
  • Deliver excellent customer service while resolving end-user support requests.
  • Document support activities and maintain accurate service records.
Required Qualifications
  • Minimum 4 years of Desktop Support or IT Support experience.
  • Strong knowledge of Windows operating systems (Windows 11 or higher).
  • Experience with PC hardware, BIOS, drivers, peripherals, and networking.
  • Hands-on experience with SCCM/SMS and remote support tools.
  • Excellent troubleshooting, analytical, and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Experience gathering customer feedback and improving support processes.
  • Ability to work independently and as part of a team.
  • Willingness to learn and adapt to new technologies.
Preferred Skills
  • Experience with Microsoft 365 administration.
  • Enterprise desktop support experience.
  • Knowledge of IT service management best practices.

Work Location: Richmond, VA (Onsite)

Employment Type: Long-Term Contract

Local candidates to Virginia are highly preferred.