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Remote Support Jobs in Hopkins, MN (NOW HIRING)

Addison Group

Support Specialist

Saint Paul, MN · Remote

$40 - $45/hr

Remote Industry: Healthcare Pay Rate: $40 - $45 / HR Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. We are currently hiring for a Support Specialist. Duties will ...

System One

Logistics Support

Minneapolis, MN · Remote

$22 - $25/hr

Hybrid - onsite and remote Responsibilities * Support the Material Master Data Governance team by creating material IDs used on purchase orders for tracking materials throughout the process. * Gather ...

Ramsey County, MN

Child Support Specialist

Saint Paul, MN · On-site +1

$58K - $88K/yr

... Remote Employment: Flexible/Hybrid Job Number: 2026-00445 Department: County Attorney Division ... Review applications for child support services; determine if there is sufficient information to ...

TEKsystems

FSM Support Specialist

New Brighton, MN · Remote

$30 - $35/hr

... 100% remote. This will start as a 1 year+ contract with a high likelihood of extensions ... Supporting individuals within the construction industry and having some exposure to backend SQL ...

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Remote Support information

See Hopkins, MN salary details

$14

$26

$45

How much do remote support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote support in Hopkins, MN is $26.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.80 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are popular job titles related to Remote Support jobs in Hopkins, MN?

For Remote Support jobs in Hopkins, MN, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Hopkins, MN look for?

The top searched job categories for Remote Support jobs in Hopkins, MN are:

What cities near Hopkins, MN are hiring for Remote Support jobs?

Cities near Hopkins, MN with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Hopkins, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,990 per year, or $26.4 per hour.

Support Specialist

Addison Group

Saint Paul, MN • Remote

$40 - $45/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Job Title: Support Specialist

Location: Remote

Industry: Healthcare

Pay Rate: $40 - $45 / HR

Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits.

Job Description:

We are currently hiring for a Support Specialist. Duties will consist of taking incoming calls pertaining to support helping participants of programs set goals, make progress in their mental health journey, and identify needs.

Key Responsibilities:

  • Create a positive, warm and welcoming safe space for clients.
  • Take inbound calls regarding support services, identify areas to support with unmet needs, and set goals and plans for follow-up.
  • Manage caseload by responding to transfer calls and place outbound calls with established participants.
  • Assist clients in understanding employer benefits, eligibility, and available resources.
  • Complete strong and clear documentation.
  • Other duties as assigned.

Qualifications:

  • Must have a Master's degree in Social Work, Counseling, Psychology, Health & Wellness Coaching, or a related health field.
  • Must have at least 2 years of providing behavioral health or solution focused support.
  • Must be able to work full time hours Monday thru Friday within the hours of 10AM-8PM CST.
  • Must have excellent written and verbal communication abilities.
  • Must have strong organizational and time-management skills.
  • Must strong follow-up skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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