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Remote Support Jobs in Hopkins, MN (NOW HIRING)

GN Group

Aud Fitting Support Advisor - Remote

Shakopee, MN · On-site +1

  • Medical

  • Retirement

  • PTO

Technical support for current and discontinued product lines including answering hearing aid fitting questions, providing product information and troubleshooting assistance, and solving software ...

ImageTrend

Support Specialist

Eagan, MN · On-site +1

$50K - $60K/yr

  • Retirement

  • PTO

The Application Support Specialist I position plays a key role in providing support to customers ... Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements * Career Advancement:

ImageTrend

Support Specialist

Saint Paul, MN · Remote

$50K - $60K/yr

  • Retirement

  • PTO

The Application Support Specialist I position plays a key role in providing support to customers ... Remote, Hybrid & Onsite options, Flex & Alternate Scheduling Arrangements * Career Advancement:

Addison Group

Support Specialist

Saint Paul, MN · Remote

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Industry: Healthcare Pay Rate: $40 - $45 / HR Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. We are currently hiring for a Support Specialist. Duties will ...

Addison Group

Support Specialist

Saint Paul, MN · Remote

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Industry: Healthcare Pay Rate: $40 - $45 / HR Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. We are currently hiring for a Support Specialist. Duties will ...

Addison Group

Support Specialist

Saint Paul, MN · Remote

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Industry: Healthcare Pay Rate: $40 - $45 / HR Benefits: This position is eligible for Medical, Dental, Vision, and 401K benefits. We are currently hiring for a Support Specialist. Duties will ...

Adecco

Business Ops Support Specialist

Minneapolis, MN · Remote

$14.44/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Adecco is assisting a local client recruiting for a Remote Business Operations Support Specialist position based out of Minneapolis, MN. This is an excellent opportunity to join a winning culture and ...

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Showing results 21-40

All JobsSupport JobsRemote Support JobsRemote Support Jobs in Hopkins, MN

Remote Support information

See Hopkins, MN salary details

$14

$26

$45

How much do remote support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote support in Hopkins, MN is $26.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.80 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs

What are the most commonly searched types of Support jobs in Hopkins, MN?

The most popular types of Support jobs in Hopkins, MN are:

What job categories do people searching Remote Support jobs in Hopkins, MN look for?

The top searched job categories for Remote Support jobs in Hopkins, MN are:

What cities near Hopkins, MN are hiring for Remote Support jobs?

Cities near Hopkins, MN with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Hopkins, MN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,990 per year, or $26.4 per hour.

Technical Operations Support Analyst - Remote

UnitedHealth Group

Eden Prairie, MN • On-site, Remote

$72K - $130K/yr

Full-time

Retirement

Posted 3 days ago

New

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

189th of 887 rated healthcare providers

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Technical Operations Support Analyst - Remote is position will be part of the Technical Support team driving incident management, technology support, and operational workflow with our clients. This position is required to support the Optum Integrated Care Suite(OICS) care management product. Primary responsibilities will include production support to ensure successful file loads into the OICS system and associated integration layer architecture. Additional responsibilities include data flow and application management.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
  • Research and resolve issues reported by internal and external customers via ServiceNow
  • Work closely with internal and external teams to troubleshoot technical issues and support break/fix efforts
  • Communication and escalation of issues reported or discovered
  • Technical support for file loads and transfers
  • Facilitate meetings and presentations for internal teams and clients
  • Identify opportunities for process improvement
  • Ensure internal and external processes are accurately documented
  • Training and onboarding new teammates as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 3+ years of SQL experience
  • 3+ years of Excel experience, able to use formulas, VLOOKUP, and pivot tables
  • 2+ years of customer-focused position involving technical knowledge of company's products and services
  • 2+ years technical support and troubleshooting experience
  • 2+ years file load troubleshooting experience
  • 2+ years working with and assisting clients with help desk software
  • 2+ years of Microsoft Office Suite experience
  • Ability to travel domestically up to 10-25% when required

Preferred Qualifications:
  • Experience with Care / Clinical Management applications, workflows, system integrations
  • Experience with ServiceNow
  • Experience and understanding of file transfer platforms (SFTP)
  • Experience with Government Healthcare (Medicare/Medicaid/ACA) experience
  • Healthcare payer application experience
  • Experience with Facets, QNext and/or HealthRules claims platforms
  • Experience developing in BI/Visualization software (Tableau/PowerBI)
  • Extract, Transform, & Load (ETL) Experience
  • Azure Cloud Configuration Experience
  • VPN Tunnel Experience
  • TCP/IP Networking Experience
  • Experience incorporating AI into system and employee workflows to automate routine activities, augment decision-making, and drive measurable productivity gains
  • Proven to exhibit a demonstrated aptitude for AI and a continuous curiosity for applying emerging technologies to solve business and operational challenges

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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