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Remote Support Jobs in Harrah, OK (NOW HIRING)

Addison Group

Helpdesk Technician

Oklahoma City, OK · Remote

$21 - $23/hr

... and remote support tools • Experience imaging, deploying, and configuring desktop hardware • Strong troubleshooting and problem-solving skills • Associate's degree in Computer Science or ...

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Remote Support information

See Harrah, OK salary details

$13

$25

$43

How much do remote support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote support in Harrah, OK is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What Are Remote Support Jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a Remote Support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What cities near Harrah, OK are hiring for Remote Support jobs? Cities near Harrah, OK with the most Remote Support job openings:
Remote Support jobs near you
IT Systems Support Technician

IT Systems Support Technician

Addison Group

Oklahoma City, OK • Remote

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 19 days ago

Job description

Job Title: IT Systems Support Technician

Location: Oklahoma City, OK (Onsite with local travel)

Pay Range: $50,000 - 65,000 / year depending on experience

Benefits: The position is eligible for medical, dental, vision, and 401(k).

**Onsite requirement - Must be authorized to work in the United States. Position is not eligible for sponsorship. 

Overview

We are seeking an experienced IT Systems Support Technician to join a growing IT team in Oklahoma City. This role is ideal for someone with strong hands-on experience supporting server environments, Microsoft 365 administration, networking infrastructure, and end-user support in a fast-paced business environment.

The ideal candidate will have a strong technical foundation, excellent troubleshooting skills, and the ability to work independently while supporting multiple systems and users.

Responsibilities

  • Support and maintain Windows Server environments
  • Troubleshoot and manage server infrastructure including:
    • RAID configurations
    • Server Manager
    • Hyper-V
    • SQL environments
  • Administer and support Microsoft 365 products and the Microsoft 365 Admin Portal
  • Configure and troubleshoot DNS records including SPF and TXT records
  • Support network infrastructure including:
    • VLANs
    • DHCP
    • VPN connectivity
    • Switches and wireless networking
  • Assist with maintaining HIPAA-compliant systems and secure Outlook/email configurations
  • Provide technical support for desktops, laptops, printers, and end-user devices
  • Perform system upgrades, patching, maintenance, and troubleshooting
  • Document technical issues and resolutions within ticketing systems
  • Escalate advanced infrastructure issues when necessary
  • Provide excellent customer service and communication to internal users

Qualifications

Required:

  • 2+ years of IT support, systems administration, or infrastructure support experience
  • Experience supporting Windows Server environments
  • Working knowledge of:
    • Hyper-V
    • RAID configurations
    • Microsoft 365 administration
    • DNS, SPF, and TXT records
    • VLANs, DHCP, and VPN technologies
  • Strong troubleshooting and problem-solving skills
  • Understanding of HIPAA compliance and email security best practices
  • Excellent communication and customer service skills

Preferred:

  • CompTIA A+ and/or Network+ certifications
  • Experience supporting SQL environments
  • Experience with ticketing systems and remote support tools
  • MSP or multi-site support experience

Why choose Addison Group?

·      Pay: We negotiate high salaries using U.S. Bureau of Labor Statistics

·      Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses

·      Permanent Employment: Many of Addison’s job openings lead to potential permanent employment

·      Connections: You connect directly with hiring managers from renowned organizations

·      Options: You are presented with multiple employment options near your home

·      Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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