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Remote Support Jobs in Shawnee, OK (NOW HIRING)

Addison Group

Helpdesk Technician

Oklahoma City, OK · Remote

$21 - $23/hr

Basic understanding of networking concepts and remote support tools * Experience imaging, deploying, and configuring desktop hardware * Strong troubleshooting and problem-solving skills * Associate ...

Addison Group

IT Support Technician

Oklahoma City, OK · Remote

$45K - $65K/yr

You'll provide in-person and remote technical support across company sites, with up to 50% travel using a company vehicle. This position requires strong technical aptitude, a proactive mindset, and a ...

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Remote Support information

See Shawnee, OK salary details

$12

$23

$39

How much do remote support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote support in Shawnee, OK is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $25.05 per hour, depending on experience, location, and employer.

What is the easiest remote support job to get hired for?

Entry-level remote support roles, such as help desk technician or customer support agent, are generally the easiest to secure due to lower experience requirements. These positions often require basic technical knowledge, good communication skills, and familiarity with common support tools like ticketing systems, making them accessible for beginners.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.
More about Remote Support jobs
What are popular job titles related to Remote Support jobs in Shawnee, OK? For Remote Support jobs in Shawnee, OK, the most frequently searched job titles are:
What job categories do people searching Remote Support jobs in Shawnee, OK look for? The top searched job categories for Remote Support jobs in Shawnee, OK are:
What cities near Shawnee, OK are hiring for Remote Support jobs? Cities near Shawnee, OK with the most Remote Support job openings:
Remote Support jobs near you

Network & Systems Support Technician

Addison Group

Oklahoma City, OK • Remote

$45K - $65K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Job description

Job Title: Network & Systems Support Technician

Location: Oklahoma City, OK (Onsite with local travel)

Pay: $45,000 - $65,000 / year (depending on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Must be authorized to work in the United States. This position is not eligible for sponsorship.

About the Opportunity

We are seeking a Network & Systems Support Technician to join a growing IT team in Oklahoma City. This hands-on role is focused on supporting and maintaining network infrastructure, firewalls, wireless environments, and core IT systems across multiple locations. The ideal candidate has experience troubleshooting network connectivity, managing switches and firewalls, and supporting Windows-based infrastructure while delivering excellent customer service. This is an excellent opportunity for someone looking to expand their networking expertise while gaining exposure to enterprise infrastructure and Microsoft technologies.

Key Responsibilities

  • Configure, maintain, and troubleshoot SonicWall firewalls, including VPN connectivity, security policies, and network performance
  • Support and administer NetGear and Aruba switches, including VLAN configuration and network troubleshooting
  • Deploy, configure, and support Aruba and UniFi wireless networks
  • Diagnose and resolve network connectivity issues involving DNS, DHCP, TCP/IP, routing, and switching
  • Install, terminate, test, and troubleshoot structured network cabling
  • Monitor and maintain LAN/WAN connectivity across multiple locations
  • Administer Microsoft 365 tenant environments
  • Support Windows Server environments, Hyper-V virtualization, and Active Directory
  • Configure and manage Group Policy (GPO)
  • Support Windows and Mac workstations and end-user technology
  • Configure and maintain NAS storage devices
  • Support printers and multifunction devices
  • Document network configurations, system changes, and technical resolutions
  • Provide responsive technical support while delivering excellent customer service

Qualifications

  • 2+ years of experience supporting network infrastructure, IT systems, or enterprise technology environments
  • Experience configuring and troubleshooting firewalls, preferably SonicWall
  • Experience supporting managed network switches (Aruba, NetGear, Cisco, or similar)
  • Understanding of routing, switching, VLANs, DNS, DHCP, TCP/IP, VPNs, and wireless networking
  • Experience supporting enterprise wireless environments
  • Experience administering Windows Server, Active Directory, and Group Policy
  • Experience supporting Microsoft 365 environments
  • Experience with Hyper-V virtualization
  • Experience supporting Windows and Mac endpoints
  • Network cabling installation and termination experience
  • Strong troubleshooting, communication, and customer service skills

Nice to Have

  • CompTIA Network+, Security+, or A+ certifications
  • Experience supporting SQL environments
  • Experience with ticketing systems and remote support tools
  • MSP or multi-site support experience
  • Experience with enterprise monitoring or network management tools

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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