Remote Support Jobs in Franklin, IN (NOW HIRING)

At Intelligent Manufacturing, we're helping shape the future of manufacturing through digital innovation. Our software solutions connect and streamline the entire manufacturing process, from design and planning to production and quality verification. By helping manufacturers work more efficiently and sustainably, we're driving the next generation of smart manufacturing.

As a global leader in CAM and metrology software, with more than 400,000 software licenses worldwide, we are uniquely positioned to support manufacturers around the globe.

GibbsCAM is a leading CAM software solution trusted by manufacturers for programming CNC machines, from simple milling and turning applications to advanced multi-task machining. Our intuitive, single-interface platform helps customers improve productivity and achieve manufacturing excellence.

We are looking for a highly organized and customer-focused Sales Support Specialist to join our team. In this role, you will help ensure a smooth experience for both customers and internal teams by supporting the sales process from quote to order fulfillment and renewal.

You will work closely with Sales Representatives, customers, finance, technical support, and other business functions to manage orders, maintain accurate customer information, and ensure timely processing of commercial activities. Your attention to detail, problem-solving skills, and ability to coordinate across teams will help drive operational excellence and support business growth.

This is an excellent opportunity for someone who enjoys working in a collaborative environment, managing multiple priorities, and contributing to customer success behind the scenes.

This position is eligible for remote work within the United States.

• Process customer orders, contracts, renewals, software licenses, and related documentation accurately and efficiently.
• Coordinate with sales, finance, technical support, and service teams to resolve order issues and ensure smooth delivery.
• Provide timely updates to customers and internal stakeholders regarding order status and next steps.
• Ensure compliance with pricing guidelines, approval processes, and company policies.
• Support improvements to sales operations processes and workflows.

• Maintain accurate customer, prospect, contract, and opportunity records within CRM systems.
• Support sales forecasting, reporting, and pipeline management through high-quality data maintenance.
• Organize and maintain commercial documentation and customer records.
• Identify opportunities to improve data quality and operational processes.

• Act as a key point of contact for administrative customer inquiries related to orders, renewals, documentation, and delivery schedules.
• Coordinate communication across sales, finance, technical support, logistics, and service delivery teams.
• Escalate and help resolve issues to ensure a positive customer experience.
• Support consistency and best practices across sales support activities and regions.
• Deliver responsive, professional, and solution-oriented support to both customers and internal stakeholders.

In this role, you'll help ensure:

• Accurate and timely processing of orders, contracts, invoices, and renewals.
• Reliable and up-to-date customer and sales data.
• Strong support for customers and internal teams.
• Efficient execution of sales operations with minimal rework and delays.
• Continuous improvement and standardization of sales support processes.

• Bachelor's degree in Business Administration, Finance, Sales Administration, or a related field, or equivalent practical experience.

• 3-5 years of experience in sales support, customer administration, order processing, renewals, or a similar business operations role.
• Experience working with CRM and ERP systems such as Salesforce, SAP, Microsoft Dynamics, or similar platforms.
• Experience in software, manufacturing, industrial technology, or other B2B environments is a plus.

• Understanding of sales administration, order processing, customer documentation, and commercial operations.
• Familiarity with CRM and ERP systems and business reporting processes.
• Basic knowledge of software licensing or subscription-based business models is advantageous.
• Strong proficiency in Microsoft Excel, Word, Outlook, and Teams.
• Excellent attention to detail and organizational skills.
• Strong communication and relationship-building abilities.
• Ability to prioritize multiple tasks and work independently.
• Proactive problem solver with a customer-first mindset.
• Adaptable in a fast-paced, evolving environment.
• Fluent in English; additional languages are a plus.

• Limited travel, generally up to 10%, for occasional team meetings, training sessions, or business events.

At Intelligent Manufacturing, you'll be part of a global team that is helping manufacturers embrace digital transformation. You'll work with experienced professionals across multiple functions, contribute to meaningful business outcomes, and play an important role in delivering an exceptional customer experience while supporting the growth of a leading software organization.

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