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Remote Support Specialist Jobs in Decatur, GA (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · Remote

$16.25 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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All JobsSupport Specialist JobsRemote Support Specialist JobsRemote Support Specialist Jobs in Decatur, GA

Remote Support Specialist information

See Decatur, GA salary details

$11

$24

$44

How much do remote support specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote support specialist in Decatur, GA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $27.69 per hour, depending on experience, location, and employer.

What does a remote support specialist do?

A Remote Support Specialist provides technical assistance and troubleshooting to customers or employees from a remote location, typically via phone, email, or chat. They help diagnose and resolve issues related to software, hardware, or network connectivity without being physically present. Their role is to ensure users can effectively use technology by guiding them through solutions, performing remote diagnostics, and escalating more complex issues when necessary. This position requires strong communication skills, technical knowledge, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support Specialist, you need a strong understanding of IT troubleshooting, customer service principles, and typically a background in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and relevant certifications such as CompTIA A+ are commonly required. Excellent communication skills, patience, and problem-solving abilities help you effectively assist clients and resolve technical issues remotely. These competencies are crucial for ensuring quick resolution of problems, maintaining customer satisfaction, and supporting seamless business operations from afar.

What are some common challenges faced by remote support specialists, and how can they be effectively managed?

Remote Support Specialists often encounter challenges such as troubleshooting technical issues without physical access to devices and communicating complex solutions to users with varying technical backgrounds. Effective management involves utilizing reliable remote access tools, maintaining clear and patient communication, and documenting solutions for future reference. Building strong problem-solving skills and staying updated on the latest technologies also help specialists provide timely and efficient support in a remote environment.

What is the difference between Remote Support Specialist vs Help Desk Technician?

AspectRemote Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, or call centersHelp desks, call centers, or remote
Industry UsageIT services, tech support, software companiesIT support, customer service, tech companies
Job FocusResolving technical issues remotely, troubleshootingHandling user inquiries, basic troubleshooting

Remote Support Specialists and Help Desk Technicians both provide technical assistance, often remotely, and share similar certifications. However, Remote Support Specialists typically handle more complex issues and may work in specialized IT environments, while Help Desk Technicians focus on basic user support and troubleshooting. Both roles are essential in IT support and often overlap in work environment and industry usage.

What job categories do people searching Remote Support Specialist jobs in Decatur, GA look for?

The top searched job categories for Remote Support Specialist jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Support Specialist jobs?

Cities near Decatur, GA with the most Remote Support Specialist job openings:

Remote Support Specialist jobs near you
Infographic showing various Remote Support Specialist job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,183 per year, or $24.1 per hour.

Imaging IT Support Spec

Piedmont Healthcare Inc.

Atlanta, GA • Remote

Full-time

Posted 13 days ago

Piedmont Healthcare rating

7.1

Company rating: 7.1 out of 10

Based on 468 frontline employees who took The Breakroom Quiz

378th of 898 rated healthcare providers

Job description

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

ResponsibilitiesThis position is a customer-service oriented individual who provides frontline support for radiologists, technologists, and imaging operations. This role facilitates timely resolution of imaging related issues, rounds regularly at assigned hospitals, and serves as the first point of contact for imaging technology support (e.g. PACS, Epic, Powerscribe), including remote and after-hours support by phone, and may include remotely accessing devices to identify and resolve issues. Specialist(s) require a thorough understanding of the workflow processes and relationships between ancillary systems and RIS/PACS. This position includes the assurance of proper staff training, daily data and system maintenance, troubleshooting and disaster planning.QualificationsEducation
  • Associate's Degree Required
  • Bachelor's Degree Preferred
Work Experience
  • 3 years of healthcare experience, preferably in imaging or information systems department(s) Required
  • IT and/or technical expertise in PACS system(s) Preferred
  • Experience in imaging software and report writing and extensive training with medical IS applications Preferred
Business Unit : Company NamePiedmont Healthcare CorporateEmployment Type: FULL_TIME

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