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Remote Support Specialist Jobs in Decatur, GA (NOW HIRING)

Acuity Brands

Field Support Specialist II

Conyers, GA · On-site +1

Provides expert support for both internal and external customers as it pertains to field ... This is a remote role with 90% travel from Monday to Friday, allowing weekends at home * Ideally ...

Aprio

Sales Support Proposal Specialist

Alpharetta, GA · On-site +1

$22 - $29.75/hr

The Sales Support Project Specialist plays an important role in supporting strategic sales pursuits ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

Aprio

Sales Support Proposal Specialist

Atlanta, GA · On-site +1

$21.75 - $29.25/hr

The Sales Support Project Specialist plays an important role in supporting strategic sales pursuits ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

aldridgepite

Operations Specialist

Atlanta, GA · Remote

Purpose The Operations Support Specialist II will be responsible for processing SCRA/BK checks and ... This position is fully remote and the hours are 11:00AM-8:00PM EST. Specific Duties, Activities and ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

Our Client is seeking a Senior IT Support Specialist to join its growing IT team supporting a fully remote workforce. This role is ideal for an experienced IT professional who enjoys solving complex ...

Fish & Richardson

IP Operations Specialist

Atlanta, GA · Remote

$28.02 - $35.16/hr

This role is part of The Hub, Fish's remote-first group of professionals. Hub employees work ... Support the transfer process within Practice Systems by coordinating transfer-related workflows ...

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All JobsSupport Specialist JobsRemote Support Specialist JobsRemote Support Specialist Jobs in Decatur, GA

Remote Support Specialist information

See Decatur, GA salary details

$11

$24

$44

How much do remote support specialist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote support specialist in Decatur, GA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $27.69 per hour, depending on experience, location, and employer.

What does a remote support specialist do?

A Remote Support Specialist provides technical assistance and troubleshooting to customers or employees from a remote location, typically via phone, email, or chat. They help diagnose and resolve issues related to software, hardware, or network connectivity without being physically present. Their role is to ensure users can effectively use technology by guiding them through solutions, performing remote diagnostics, and escalating more complex issues when necessary. This position requires strong communication skills, technical knowledge, and the ability to work independently.

What is the difference between Remote Support Specialist vs Help Desk Technician?

AspectRemote Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, or call centersHelp desks, call centers, or remote
Industry UsageIT services, tech support, software companiesIT support, customer service, tech companies
Job FocusResolving technical issues remotely, troubleshootingHandling user inquiries, basic troubleshooting

Remote Support Specialists and Help Desk Technicians both provide technical assistance, often remotely, and share similar certifications. However, Remote Support Specialists typically handle more complex issues and may work in specialized IT environments, while Help Desk Technicians focus on basic user support and troubleshooting. Both roles are essential in IT support and often overlap in work environment and industry usage.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support Specialist, you need a strong understanding of IT troubleshooting, customer service principles, and typically a background in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and relevant certifications such as CompTIA A+ are commonly required. Excellent communication skills, patience, and problem-solving abilities help you effectively assist clients and resolve technical issues remotely. These competencies are crucial for ensuring quick resolution of problems, maintaining customer satisfaction, and supporting seamless business operations from afar.

What are some common challenges faced by remote support specialists, and how can they be effectively managed?

Remote Support Specialists often encounter challenges such as troubleshooting technical issues without physical access to devices and communicating complex solutions to users with varying technical backgrounds. Effective management involves utilizing reliable remote access tools, maintaining clear and patient communication, and documenting solutions for future reference. Building strong problem-solving skills and staying updated on the latest technologies also help specialists provide timely and efficient support in a remote environment.
What are popular job titles related to Remote Support Specialist jobs in Decatur, GA? For Remote Support Specialist jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Support Specialist jobs in Decatur, GA look for? The top searched job categories for Remote Support Specialist jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Support Specialist jobs? Cities near Decatur, GA with the most Remote Support Specialist job openings:
Remote Support Specialist jobs near you
Infographic showing various Remote Support Specialist job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,183 per year, or $24.1 per hour.

Field Support Specialist II

Acuity Brands

Conyers, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 hours ago

Acuity Brands rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

129th of 157 rated electronics manufacturers

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

Work location:

  • This position may be based anywhere in the United States and includes travel as part of the responsibilities.
Job Summary

Provides startup, troubleshooting, and end user training for lighting control systems. Can easily read lighting and floor plans and interpret specifications to ensure system installations match the plans and meet the end user's expectations. Has enough expertise to handle complex jobs and work with both internal and external stakeholders to address concerns and drive project completion.

Key Tasks & Responsibilities (Essential Functions)
  • Performs onsite lighting and control startup, troubleshooting, and end user training - 55%
  • Provides expert support for both internal and external customers as it pertains to field applications of products - 30%
  • Creates and maintains relationships with key stakeholders to provide differentiated service - 10%
  • Provides engineering support and communicates cross-functionally with other departments - 5%
Skills and Minimum Experience Required
  • Associate's Degree or Technical Degree, or equivalent
  • 1 to 2 years of relevant technical experience
  • General computer skills, including email, spreadsheets, word processing, and data entry
  • Strong written and verbal communication skills
  • Ability to read and interpret plans and specifications
  • Understanding of basic electrical components (relays, drivers, ballasts, etc.)
Preferred Skills and Experience
  • 2 to 4 years of relevant experience in problem-solving, customer-facing, and hands-on technical roles
  • Understanding of lighting control systems
  • Ability to meet travel requirements
  • Remote role with 90% travel Monday through Friday, with weekends at home
  • Candidates should ideally reside in Texax, as most travel will occur within TX, OK, AR and LA and surrounding areas

Travel Requirements

  • 90% travel required.

The range for this position is $48,100.00 to $80,000.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information. 

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. 

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