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Remote Support Heartland Jobs (NOW HIRING)

Heartland Consulting

Program Analyst

Washington, DC · Remote

$85K - $125K/yr

Professional development & certification support (PMP, IAT, etc.) * Primarily remote position with flexible scheduling * Veteran-friendly culture and career growth opportunities Heartland Consulting ...

Heartland Consulting

Program Manager

Washington, DC · Remote

$140K - $170K/yr

Professional development & certification support (PMP, IAT, etc.) * Primarily remote position with flexible scheduling * Veteran-friendly culture and career growth opportunities Heartland Consulting ...

Heartland Water Technology

Project Developer

MA · Remote

... rollout of Heartland's EaaS Hub strategy by supporting cluster-based development and helping ... Paid Time Off, Cell and Internet stipend and Remote Work options! We are a drug-free workplace.

Heartland Dental

Manager, Financial Reporting

Fishers, IN · On-site +1

$91K - $124K/yr

Heartland Dental is the largest dental support organization (DSO) in the United States, supporting ... This position can be Remote or Hybrid based out of our Indianapolis support office. * Bachelor ...

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How much do remote support heartland jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote support heartland in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Support specialists at Heartland, and how can I prepare for them?

Remote Support specialists at Heartland often encounter challenges such as managing multiple support requests simultaneously, troubleshooting technical issues without direct physical access, and maintaining effective communication with clients who may have varying levels of technical knowledge. Preparing for these challenges involves developing strong organizational skills, honing your ability to ask clear diagnostic questions, and staying patient and empathetic during customer interactions. Familiarity with remote support tools and a proactive approach to learning about Heartland's products and services will also help you succeed in this role.

What is a Remote Support Heartland specialist?

A Remote Support Heartland specialist is a professional who provides technical assistance and troubleshooting for Heartland's products and services, often in the payment processing or business solutions sector. They work remotely to help clients resolve software, hardware, or account-related issues, ensuring minimal downtime and customer satisfaction. These specialists communicate with customers via phone, email, or remote access tools, diagnosing problems and guiding users through solutions. The role requires strong technical knowledge, problem-solving skills, and excellent communication abilities.

What are the key skills and qualifications needed to thrive as a Remote Support Specialist at Heartland, and why are they important?

To excel as a Remote Support Specialist at Heartland, you need strong troubleshooting abilities, technical knowledge of payment systems, and experience with customer service, typically supported by relevant IT certifications or experience. Familiarity with remote support tools, ticketing systems, and payment processing platforms is commonly required. Excellent communication skills, patience, and problem-solving abilities help build rapport and resolve client issues efficiently. These skills ensure prompt, effective support that upholds client satisfaction and the reliability of Heartland’s services.
Infographic showing various Remote Support Heartland job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.
Technical Manager / SME - Engineering Support

Technical Manager / SME - Engineering Support

Heartland Consulting

Washington, DC • Remote

$135K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Position Title: Technical Manager / SME – Engineering Support

Location: Primarily desk-side / remote from the Contractor's office or home office (CONUS including Alaska, Hawaii, and outlying areas); occasional on-site support at DoD installations. OCONUS travel is highly unusual and only as required by individual task orders.

Clearance: Favorable NACI (minimum); ability to obtain installation access/CAC as needed.

Purpose / Customer Benefit: Supplies specialized engineering expertise for Real Property facility assessments, process reviews, and code compliance-offsetting Garrison shortfalls while strictly avoiding design or construction activities.

Key Responsibilities:

  • Provide engineering support for Real Property facilities including process review, facility assessment, and review against codes and standards.
  • Perform facility condition assessments and recommend maintenance or improvement strategies (non-design).
  • Support various engineering disciplines as required by task order (civil, mechanical, electrical, fire protection, etc.).
  • As Technical Manager: Assign and review work across engineering disciplines; ensure consistency and quality.

Minimum Qualifications:

  • Bachelor's degree in Civil, Mechanical, Electrical, Fire Protection, or related Engineering field (Professional Engineer license preferred but not required).
  • Minimum 5 years of experience performing facility assessments, code reviews, or engineering support for DoD or Federal real property.
  • Knowledge of applicable building codes, UFCs, and facility sustainment processes.
  • Experience with condition assessment tools and reporting.
  • Must maintain IAT Level I and favorable NACI.

Success Metrics:

  • Assessment reports accepted and used for sustainment planning.
  • Zero findings related to engineering support exceeding 15% design effort.

Benefits

  • Competitive salary with performance bonuses
  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Generous PTO and 11 paid federal holidays
  • Professional development & certification support (PMP, IAT, etc.)
  • Primarily remote position with flexible scheduling
  • Veteran-friendly culture and career growth opportunities

Heartland Consulting Contact For questions or to apply, contact Heartland Consulting at: HR@heartlandconsulting.com

About Heartland Consulting Heartland Consulting was founded in 2009 by a Marine Corps Veteran with a vision to "Create Value for America." As a certified Native American-Owned and Veteran-Owned Small Business located in Vienna, VA, we combine deep expertise in Federal agency operations with management consulting, IT, financial management, and business services to help government and commercial clients achieve greater efficiency and mission success.