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Remote Support Heartland Jobs (NOW HIRING)

Roadshow Concepts

Operations Data Analyst

Tampa, FL · Remote

$70K - $80K/yr

Remote (United States)Job Type: Full-TimePay: $70,000 - $80,000 annually (based on experience ... Support recurring evaluation cycles (performance reviews, scheduling decisions) * Identify and flag ...

Roadshow Concepts

Operations Data Analyst

Tampa, FL · Remote

$70K - $80K/yr

Remote (United States)Job Type: Full-TimePay: $70,000 - $80,000 annually (based on experience ... Support recurring evaluation cycles (performance reviews, scheduling decisions) * Identify and flag ...

Roadshow Concepts

Business Analyst

Orlando, FL · Remote

$85K - $95K/yr

S.)Location: Remote (United States)Job Type: Full-TimePay: $85,000 - $95,000 annually (based on ... Support ongoing optimization of marketing strategy and event effectiveness * Present findings in a ...

Roadshow Concepts

Business Analyst

Orlando, FL · Remote

$85K - $95K/yr

S.)Location: Remote (United States)Job Type: Full-TimePay: $85,000 - $95,000 annually (based on ... Support ongoing optimization of marketing strategy and event effectiveness * Present findings in a ...

Rapid7

Channel Account Manager, GuidePoint

OR · Remote

Central-West Region Supporting GuidePoint's West, Heartland, and North Central regions. Preferred ... This role is remote within the assigned region and requires consistent regional travel. About the ...

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How much do remote support heartland jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote support heartland in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Support specialists at Heartland, and how can I prepare for them?

Remote Support specialists at Heartland often encounter challenges such as managing multiple support requests simultaneously, troubleshooting technical issues without direct physical access, and maintaining effective communication with clients who may have varying levels of technical knowledge. Preparing for these challenges involves developing strong organizational skills, honing your ability to ask clear diagnostic questions, and staying patient and empathetic during customer interactions. Familiarity with remote support tools and a proactive approach to learning about Heartland's products and services will also help you succeed in this role.

What is a Remote Support Heartland specialist?

A Remote Support Heartland specialist is a professional who provides technical assistance and troubleshooting for Heartland's products and services, often in the payment processing or business solutions sector. They work remotely to help clients resolve software, hardware, or account-related issues, ensuring minimal downtime and customer satisfaction. These specialists communicate with customers via phone, email, or remote access tools, diagnosing problems and guiding users through solutions. The role requires strong technical knowledge, problem-solving skills, and excellent communication abilities.

What are the key skills and qualifications needed to thrive as a Remote Support Specialist at Heartland, and why are they important?

To excel as a Remote Support Specialist at Heartland, you need strong troubleshooting abilities, technical knowledge of payment systems, and experience with customer service, typically supported by relevant IT certifications or experience. Familiarity with remote support tools, ticketing systems, and payment processing platforms is commonly required. Excellent communication skills, patience, and problem-solving abilities help build rapport and resolve client issues efficiently. These skills ensure prompt, effective support that upholds client satisfaction and the reliability of Heartland’s services.
Infographic showing various Remote Support Heartland job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Clinical Call Center Representative (Remote)

Heartland Women's Health

Mount Vernon, IL • Remote

$17 - $23/hr

Full-time, Part-time, Per diem

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Heartland Women's Healthcare is seeking a Clinical Call Center Representative to join their team! The Clinical Call Center Representative will serve as the first point of contact for patients, acting as a crucial link between patients and clinical staff. They are responsible for handling high-volume incoming/outgoing calls, scheduling appointments, and performing triaging tasks under strict HIPAA compliance. The goal is to provide compassionate, accurate, and efficient service to ensure optimal patient care.

Job Responsibilities

  • Answer high-volume inbound calls professionally, providing information and support with empathy.
  • Schedule, reschedule, or cancel patient appointments across multiple facilities, ensuring optimal provider capacity.
  • Screen calls for urgent/emergency needs (911) and accurate triage/route calls to nursing staff, providers, or relevant departments.
  • Meticulously document all patient interactions, inquiries, and messages within the Electronic Health Record (EHR) system.
  • Strictly adhere to HIPAA regulations to protect patient confidentiality and personal health information (PHI).
  • Conduct outbound calls to relay test results as instructed by the provider. Create orders for diagnostic testing and calling in medication refills/orders.

Job Qualifications

  • High School Diploma or GED required.
  • Must hold a current license of RMA, CMA, LPN or RN.
  • 12 years of experience in a medical office, clinic, or healthcare call center environment.
  • Strong understanding of medical terminology and anatomy.
  • Experience with EHR/EMR systems (e.g., Athena, Epic) and Microsoft Office Suite.
  • Exceptional verbal and written communication skills with the ability to maintain composure during high-pressure or emotional situations.
  • Ability to sit and work for extended periods, including typing and phone-based communication.
  • Must maintain a confidential, distractionfree, HIPAAcompliant environment when working remotely.

Benefits & Compensation:

  • Competitive Compensation
  • Health, Dental, and Vision Insurance
  • Health Savings Account (HSA) and Flexible Savings Account (FSA) Option
  • 401k Retirement Plan
  • Life and Disability Insurances
  • Paid holidays/PTO
  • Salary Range: $17.00-$23.00/hour
    • Please note compensation is based on experience.

Restrictions apply based on pay classification (full-time, part-time, or PRN)

Please note: Heartland Women's Healthcare of Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.