2

Remote Support Engineer Jobs in Stow, MA (NOW HIRING)

Protection and Control Engineer

MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

Protection and Control Engineer

Burlington, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

Protection and Control Engineer

Billerica, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

... Engineer to join our IT Security organization in Worcester, MA or in a remote capacity. POSITION ... Support and influence change management and security initiatives across assigned areas. * Integrate ...

Senior Data Protection Engineer (REMOTE)

Worcester, MA · Remote

$114K - $156K/yr

... Engineer to join our IT Security organization in Worcester, MA or in a remote capacity. POSITION ... Support and influence change management and security initiatives across assigned areas. * Integrate ...

Showing results 41-60

Remote Support Engineer information

See Stow, MA salary details

$17

$42

$71

How much do remote support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support engineer in Stow, MA is $42.17, according to ZipRecruiter salary data. Most workers in this role earn between $31.25 and $49.33 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities near Stow, MA are hiring for Remote Support Engineer jobs?

Cities near Stow, MA with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Stow, MA as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution, with an average salary of $87,710 per year, or $42.2 per hour.

Protection and Control Engineer

ABB

MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago


ABB Group rating

8.4

Company rating: 8.4 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

98th of 489 rated machine equipment manufacturers


Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Technical Consulting Manager II

__

Your role and responsibilities:

As a Protection & Control Engineer, you will have the opportunity to act as the technical lead for all engineering activities in assignments. Each day, you will ensure the activities related to all engineering disciplines within the project are executed in an efficient and cost-effective manner. You will also showcase your expertise by acting as a design authority for a particular engineering discipline and completing the corresponding engineering assignments.
While this is a full remote position, there is preference for candidates located in the Northern California area.

Main Accountabilities:

  • Lead and support engineering design activities for new and existing utility, industrial, and commercial substation protection & control/automation systems, including planning, coordination, and execution of new and retrofit designs.

  • Develop engineering documentation and perform analyses-such as schematics, logic diagrams, layouts, bills of materials, reports, and calculations-to support accurate, standardscompliant system designs.

  • Manage project materials, construction design packages, and technical issue resolution while providing ongoing communication, status updates, and support to project teams, management, partners, and customers.

  • Ensure adherence to safety practices, industry standards, and company/customer requirements while collaborating with multidisciplinary teams and participating in training to maintain technical proficiency.

Requirements:

  • Bachelors Degree in Electrical Engineering required. Masters Degree Preferred.

  • 5+ years of experience in protection & control projects for utility customers.

  • Ability to read, correctly interpret, and apply electrical one-lines, schematics, and instruction manuals.

  • Proficient software experience should include Easy Power, SKM Powertools, ETAP, Aspen, and EMTP.

  • PE License in California required

  • Candidates must already have work authorization that would permit them to work for ABB in the US

More about us:

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

What's in it for you:

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

  • Choice between two dental plan options: Core and Core Plus

  • Vision benefit

  • Company paid life insurance (2X base pay)

  • Company paid AD&D (1X base pay)

  • Voluntary life and AD&D - 100% employee paid up to maximums

  • Short Term Disability - up to 26 weeks - Company paid

  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

  • Parental Leave - up to 6 weeks

  • Employee Assistance Program

  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

  • Employee discount program

Retirement

  • 401k Savings Plan with Company Contributions

  • Employee Stock Acquisition Plan (ESAP)

Time off

  • ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.

MyBenefitsABB.com

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Employment Type: FULL_TIME

What ABB Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


ABB Group logo

About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US