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Remote Support Engineer Jobs in Stow, MA (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ... Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... and engineers. • Candidates must be comfortable working in a fast-paced and high-energy ...

Psyche Systems Corporation

Be Seen First

Implementation & Support Engineer

Hopkinton, MA · Remote

$60K - $75K/yr

... Systems Engineer or equivalent * Experience as a desktop/helpdesk support technician * Some ... Employees enjoy flexible schedules, remote work, and autonomy in their daily activities, creating ...

Psyche Systems Corporation

Be Seen First

Implementation & Support Engineer

Hopkinton, MA · Remote

$60K - $75K/yr

... Systems Engineer or equivalent * Experience as a desktop/helpdesk support technician * Some ... Employees enjoy flexible schedules, remote work, and autonomy in their daily activities, creating ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

Bullhorn

Technical Support Engineer I

Boston, MA · On-site +1

As a Tech Support Engineer, your typical day might include: * Troubleshooting and collaborating cross-functional teams to resolve highly complex software and technical issues * Consulting with ...

DeepHealth

Technical Support Engineer Associate

Boston, MA · On-site +1

$43 - $53/hr

Job Summary The Technical Support Engineer for Clinical AI product line is the first point of ... Working Environment Remote Physical Demands This position often requires sitting, standing, walking ...

DeepHealth

Technical Support Engineer, PACS - US

Boston, MA · On-site +1

$75 - $100/hr

... Services Engineer, PACS is the first point of contact for users, providing expert support ... Working Environment Remote Physical Demands This position often requires sitting, standing, walking ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

KEYENCE

Field Application Engineer

Woburn, MA · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

INFINIDAT

Head of L3 Technical Support Engineer

Boston, MA · On-site +1

$220K - $250K/yr

As the leader of the Development Support organization, you will be responsible for driving operational excellence across the teams, ensuring effective resolution of critical customer issues, and ...

apiphani

Sr SAP Basis Engineer

Boston, MA · On-site +1

$120K - $140K/yr

Perform project-based and production support responsibilities as needed to support apiphani managed ... Deadline and detail-oriented This position is fully remote. This position requires US Citizenship ...

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Showing results 1-20

All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Stow, MA

Remote Support Engineer information

See Stow, MA salary details

$17

$42

$71

How much do remote support engineer jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote support engineer in Stow, MA is $42.17, according to ZipRecruiter salary data. Most workers in this role earn between $31.25 and $49.33 per hour, depending on experience, location, and employer.

How can I make $70,000 a year working from home?

A Remote Support Engineer can earn $70,000 or more annually by gaining relevant certifications, developing strong technical skills, and gaining experience in customer support or IT roles. Many remote support positions offer competitive salaries, especially with specialized knowledge in networking, troubleshooting, or specific software platforms. Building a solid remote work setup and demonstrating excellent communication skills can also help increase earning potential.

What is a remote support engineer?

A remote support engineer is a IT professional who provides technical assistance and troubleshooting services to clients or internal users from a remote location. They often use remote access tools, knowledge of hardware and software, and communication skills to resolve issues without being physically present.

What does a Remote Support Engineer do?

A Remote Support Engineer provides technical assistance to customers or end-users over the internet or phone, instead of working on-site. Their responsibilities include troubleshooting software or hardware issues, resolving network problems, installing updates, and guiding users through technical processes remotely. They often use remote access tools to diagnose and fix problems efficiently. This role is crucial for companies with distributed teams or clients, as it ensures continuous IT support regardless of location.

How can I make 2000 a week working from home?

A Remote Support Engineer can earn $2,000 a week by working full-time hours, often 40 hours or more, and gaining specialized skills in troubleshooting, remote tools, and customer service. Increasing income may involve obtaining relevant certifications, expanding technical expertise, and working for companies that offer competitive pay or freelance opportunities.

How does a Remote Support Engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a Remote Support Engineer, and why are they important?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with experience, advanced skills, and in high-demand industries. These roles often involve leadership, complex problem-solving, and may include stock options or bonuses that contribute to total compensation.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities near Stow, MA are hiring for Remote Support Engineer jobs? Cities near Stow, MA with the most Remote Support Engineer job openings:
Infographic showing various Remote Support Engineer job openings in Stow, MA as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution, with an average salary of $87,710 per year, or $42.2 per hour.

Technical Support Engineer

10Beauty

Burlington, MA • Remote

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Serve as the first point of contact for technical support issues related to deployed robotic systems.

  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely.

  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools.

Job description

Introduction:

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours

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