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Remote Support Engineer Jobs in Stow, MA (NOW HIRING)

Brooks Automation, Inc.

AI Enablement Engineer

Chelmsford, MA · On-site +1

$105K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this role, you will support the identification, evaluation, development, and deployment of AI ... Work arrangements may include a mix of in-office and remote work, depending on the nature of the ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

New

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

New

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Collaborate remotely with project teams to support continuous AI improvement. Required Skills ... Prompt Engineering * AI Output Evaluation * Quality Assurance * Technical & Report Writing

New

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You collaborate closely with Support, Engineering, and Customer teams to address implementation ... Experience partnering across global teams and/or working in a distributed remote environment is a ...

Turnblock.io

Remote Software Engineer (Blockchain)

Boston, MA · Remote

$100K - $250K/yr

  • Medical

  • Retirement

  • PTO

... right engineers to join them. This is a remote position for any US candidate. Our client ... Collaborate with cross-functional teams to support blockchain best solutions * Provide insight on ...

ABB

Protection and Control Engineer

MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

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Showing results 21-40

All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Stow, MA

Remote Support Engineer information

See Stow, MA salary details

$17

$42

$71

How much do remote support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support engineer in Stow, MA is $42.17, according to ZipRecruiter salary data. Most workers in this role earn between $31.25 and $49.33 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities near Stow, MA are hiring for Remote Support Engineer jobs?

Cities near Stow, MA with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Stow, MA as of June 2026, with employment types broken down into 1% As Needed, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 48% Physical, 3% Hybrid, and 49% Remote job distribution, with an average salary of $87,710 per year, or $42.2 per hour.

Sales Engineer - Scientific Instrumentation & Remote Sensing

Headwall Photonics Inc.

Bolton, MA • On-site, Remote

$95K - $120K/yr

Full-time

Posted 10 days ago

Job description

Sales Engineer - Scientific Instrumentation & Remote Sensing
Location: Bolton, Massachusetts (Onsite) Travel Requirement: Up to 30% domestic, including occasional international travel Employment Type: Full-Time
Position Summary
Headwall is seeking a motivated and technically proficient Sales Engineer to support sales growth across our portfolio of remote sensing, hyperspectral imaging, and scientific instrumentation products. This role combines technical expertise with consultative selling to identify opportunities, qualify customer requirements, develop technical solutions, and drive revenue growth within assigned markets.
The successful candidate will possess experience supporting or selling capital scientific equipment and the ability to communicate complex technical solutions to customers in research, industrial, defense, environmental, and commercial markets.
Candidates with the following backgrounds will be considered: technical sales, applications engineering, technical support. We value strong technical aptitude, customer engagement experience, and a desire to build a successful career in consultative sales
This position is based in Bolton, Massachusetts
Key Responsibilities
  • Develop and manage sales opportunities for Headwall's remote sensing and spectral imaging product portfolio, including hyperspectral imaging systems and scientific instrumentation.
  • Achieve assigned sales quotas, revenue objectives, and pipeline growth targets.
  • Identify, qualify, and develop new business opportunities through a consultative sales process.
  • Respond to inbound customer inquiries and proactively generate opportunities through outbound prospecting, referrals, conferences, trade shows, and marketing campaigns.
  • Prepare quotations, proposals, technical presentations, and product recommendations that address customer requirements.
  • Leverage technical expertise gained through applications engineering, customer support, field service, or technical service to identify opportunities for additional products and services.
  • Conduct product demonstrations and effectively communicate technical capabilities to scientific, engineering, and commercial audiences.
  • Collaborate with engineering, applications, customer support, marketing, and operations teams to develop customer solutions.
  • Support channel partners, distributors, and strategic accounts throughout the sales process.
  • Maintain accurate customer records, opportunity pipelines, forecasts, and sales activities within the CRM system.
  • Monitor industry trends, competitive activity, and emerging applications in remote sensing, spectral imaging, and scientific instrumentation.
  • Represent Headwall at customer meetings, industry conferences, workshops, and trade shows.

Required Qualifications
  • 3+ years experience in Instrumentation sales or applications/technical experience in analytical instrumentation, remote sensing, spectroscopy, spectral imaging
  • Engineering of scientific degree (e.g. engineering, Physics, Chemistry, Environmental Science, Geology, Remote Sensing),
  • Demonstrated experience working directly with customers to understand technical requirements and recommend technical solutions.
  • Excellent written, verbal, and presentation communication skills.
  • Ability to explain complex technical concepts to both technical and non-technical audiences.
  • Experience using CRM systems or other customer relationship management tools.
  • Willingness to travel up to 30%.
  • U.S. Citizenship or U.S. Permanent Resident status required.

Preferred Qualifications
  • Experience selling or supporting hyperspectral imaging systems, remote sensing technologies, optical instrumentation, spectroscopy, or scientific imaging systems.
  • Experience with VIS, NIR, SWIR, Raman, fluorescence, machine vision, spectroscopy, or analytical instrumentation.
  • Knowledge of optical sensing, environmental monitoring, geospatial technologies, UAV-based sensing systems, or machine vision.

Desired Attributes
The ideal candidate is:
  • Passionate about helping customers solve complex technical challenges.
  • Motivated to build a successful career in technical sales and business development.
  • Technically curious and comfortable discussing advanced scientific instrumentation.
  • Customer-focused with a consultative approach to selling.
  • Goal-oriented with a strong desire to achieve and exceed objectives.
  • Organized and capable of managing multiple opportunities simultaneously.
  • Collaborative and effective at working across engineering, applications, service, marketing, and commercial teams.
  • Comfortable engaging with scientists, engineers, procurement professionals, and executive decision-makers.
  • Self-motivated, adaptable, and eager to learn new technologies and applications.

Why Join Headwall?
At Headwall, you will work alongside experts developing advanced sensing technologies used in remote sensing, machine vision, environmental monitoring, precision agriculture, mining, defense, and scientific research.
Whether your background is in technical sales, applications engineering, customer support, field service, or technical service, this role offers an excellent opportunity to build a career in consultative technical sales while leveraging your scientific and engineering expertise. You will help customers solve complex challenges using industry-leading hyperspectral imaging and remote sensing solutions while contributing directly to Headwall's continued growth.
Headwall provides a collaborative, innovation-driven environment where technical expertise is valued, professional development is encouraged, and career growth is supported.

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