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Remote Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Danaher

Senior Software Engineer - USA Remote

Raleigh, NC · Remote

$119K - $157K/yr

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in ... The Senior Software Engineer is part of a team transforming surgeons' experience from an analog ...

Danaher

Senior Software Engineer - USA Remote

Durham, NC · Remote

$118K - $156K/yr

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in ... The Senior Software Engineer is part of a team transforming surgeons' experience from an analog ...

Accel BI

System Support Specialist

Raleigh, NC · Remote

... Developer to join our team. This is a full-time, remote opportunity focused on designing, building ... to support enterprise IT operations. The ideal candidate has experience working with ServiceNow ...

SoftPro

Technical Solution Consultant

Raleigh, NC · On-site +1

Document all engagements, resolutions, and feedback in Dynamics CRM and Azure DevOps. * Support ... Remote support tools (Beyond Trust Teams, etc.) * PowerShell scripting * Office 2016 and later Non ...

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Remote Support Engineer information

See Raleigh, NC salary details

$16

$38

$66

How much do remote support engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for remote support engineer in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Support Engineer, and why are they important?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

How does a Remote Support Engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What does a Remote Support Engineer do?

A Remote Support Engineer provides technical assistance to customers or end-users over the internet or phone, instead of working on-site. Their responsibilities include troubleshooting software or hardware issues, resolving network problems, installing updates, and guiding users through technical processes remotely. They often use remote access tools to diagnose and fix problems efficiently. This role is crucial for companies with distributed teams or clients, as it ensures continuous IT support regardless of location.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What are the most commonly searched types of Support Engineer jobs in Raleigh, NC? The most popular types of Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Support Engineer jobs? Cities near Raleigh, NC with the most Remote Support Engineer job openings:
Infographic showing various Remote Support Engineer job openings in Raleigh, NC as of May 2026, with employment types broken down into 2% Internship, 7% As Needed, 79% Full Time, 5% Part Time, 3% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $80,615 per year, or $38.8 per hour.

Remote Federal Sales Engineer - AI-Driven Observability

NewsNowGh

Raleigh, NC • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A leading technology firm is looking for a Federal Sales Engineer to drive transformative solutions in a competitive market. This remote position requires a bachelor's degree and at least five years of experience in systems administration or sales engineering. You'll conduct technical discovery sessions, deliver product demonstrations, and support trial implementations.

Ideal candidates should have strong communication skills and experience with enterprise technologies. Join a forward-thinking company where your expertise can drive innovation and growth. #J-18808-Ljbffr

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