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Remote Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Mondo

AI Engineer

Raleigh, NC · Remote

$130K - $160K/yr

AI Engineer, location is remote in the Raleigh, NC area with onsite collaboration as needed. The ... Support data accessibility initiatives tied to the client's internal data warehouse and ETL ...

Mondo

AI Engineer

Raleigh, NC · On-site +1

$130K - $160K/yr

AI Engineer, location is remote in the Raleigh, NC area with onsite collaboration as needed. The ... Support data accessibility initiatives tied to the client's internal data warehouse and ETL ...

Meta Force Technology Staffing LLC

GCP Data Engineer

Raleigh, NC · Remote

$117K - $140K/yr

Remote Job Role Junior (GCP Data Engineer - Teradata to GCP Migration): - Remote Must Have - Migration from Teradata to GCP 2-4 Years of Experience in Seeking a skilled GCP Data Engineer to support ...

Apply Early

Security Journey

Senior Platform Engineer

Apex, NC · On-site +1

$80K - $109K/yr

Senior Platform Engineer (AWS / Kubernetes) Remote (United States) Security Journey is hiring a ... Improve reliability, scalability, and performance of systems supporting our learning platform.

A.C. Coy

Sr. Data Engineer-Databricks SME (Remote)

Raleigh, NC · On-site +1

$111K - $133K/yr

Tier One Technologies is seeking a Data Engineer to support our US Government client with data ... This remote contract-to-hire position will be originated in Raleigh, NC. * SELECTED CANDIDATES ...

First Citizens Bank

Senior Software Engineer

Raleigh, NC · Remote

$168K - $203K/yr

... level engineers. Deploy and manage cloud resources, optimizing congurations for security ... support to ensure the availability and reliability of cloud infrastructure. This is a remote role ...

First Citizens Bank

Senior Software Engineer

Raleigh, NC · Remote

$168K - $203K/yr

... level engineers. Deploy and manage cloud resources, optimizing congurations for security ... support to ensure the availability and reliability of cloud infrastructure. This is a remote role ...

First Citizens Bank

Network Engineer III

Raleigh, NC · On-site +1

$143K - $189K/yr

... Remote Work Guidelines policy. Provides technical support for the Bank's data or voice network ... Position requires a Bachelor's degree in Computer Information Systems, Electronic Engineering, or ...

First Citizens Bank

Network Engineer III

Raleigh, NC · On-site +1

$143K - $189K/yr

... Remote Work Guidelines policy. Provides technical support for the Bank's data or voice network ... Position requires a Bachelor's degree in Computer Information Systems, Electronic Engineering, or ...

Truist

NEXTHINK Infrastructure Engineer

Raleigh, NC · Remote

$104K - $137K/yr

Experience supporting a team with DevOps in an Enterprise Agile framework (SAFe, LeSS, DAD, Enterprise Scrum, Nexus, etc.). * Hands-on experience with Nexthink (dashboards, investigations, remote ...

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All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Raleigh, NC

Remote Support Engineer information

See Raleigh, NC salary details

$16

$38

$66

How much do remote support engineer jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote support engineer in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

How can I make $100,000 a year working from home?

A Remote Support Engineer can earn $100,000 annually by gaining advanced technical skills, certifications, and experience in areas like networking, cybersecurity, or cloud services. Building a strong professional reputation, specializing in high-demand technologies, and working for established companies or consulting can also increase earning potential while working remotely.

What does a remote support engineer do?

A remote support engineer provides technical assistance to users or clients from a remote location, troubleshooting hardware, software, and network issues. They often use remote access tools, communicate via chat or phone, and require technical knowledge, problem-solving skills, and sometimes certifications like CompTIA or Microsoft certifications.

How can I make 2000 a week working from home?

A Remote Support Engineer can earn $2,000 a week by working full-time, often requiring strong technical skills, certifications, and experience in customer support or IT. Increasing income may involve taking on multiple clients, specializing in high-demand areas, or gaining advanced certifications to command higher rates. Building a reputation and utilizing remote job platforms can also help secure higher-paying opportunities.

How does a Remote Support Engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a Remote Support Engineer, and why are they important?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What engineer makes $500,000 a year?

A remote support engineer typically does not earn $500,000 annually; such high salaries are more common in executive or specialized roles like software engineers, data scientists, or senior technical leads with extensive experience, advanced skills, and often stock options or bonuses. Most support engineers earn between $50,000 and $100,000 per year, depending on experience and location.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What are the most commonly searched types of Support Engineer jobs in Raleigh, NC? The most popular types of Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Support Engineer jobs? Cities near Raleigh, NC with the most Remote Support Engineer job openings:
AI Engineer

AI Engineer

Mondo

Raleigh, NC • Remote

$130K - $160K/yr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Apply now: AI Engineer, location is remote in the Raleigh, NC area with onsite collaboration as needed. The start date is end of July / early August for this permanent salaried position with a one-year end date.

Job Title: AI Engineer Location-Type: Remote, Raleigh, NC area; onsite collaboration as needed Start Date Is: End of July / Early August Duration: Contract - salaried role with benefits and PTO; one-year end date (likely to extend/convert) Compensation Range: $130,000 – $160,000 base salary 10% annual performance-based bonus Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. This position is not eligible for sponsorship .

Job Description: The client is seeking a collaborative AI-focused software engineer to help evaluate AI use cases, build prototypes, expand data accessibility, and support backend engineering initiatives across the business.

Day-to-Day Responsibilities:

  • Partner with business stakeholders to evaluate and prioritize AI use cases
  • Build prototypes, proofs of concept, and AI-enabled solutions
  • Develop backend services, APIs, and integrations using Elixir
  • Work with SQL databases and enterprise data systems
  • Support data accessibility initiatives tied to the client's internal data warehouse and ETL platform
  • Assist with MCP server and AI-driven data access initiatives
  • Use AI coding tools such as Claude Code or Codex while reviewing and validating generated code
  • Collaborate cross-functionally with product, engineering, and business teams

Minimum Requirements:

  • 3–6 years of software engineering experience
  • Current, extensive Elixir experience
  • Strong SQL database experience
  • Experience building API backends
  • Comfort using or learning AI-assisted coding tools such as Claude Code or Codex
  • Strong communication and collaboration skills
  • Comfortable working directly with business stakeholders
  • Based in the Raleigh, NC area, ideally within roughly 50 miles
  • Excited by experimentation, ambiguity, and rapid iteration
Preferred Qualifications:
  • Experience with MCP servers
  • Experience with Ash framework
  • Experience building data platforms, ETL pipelines, or warehouse solutions
  • Startup or small-team engineering background
  • Experience supporting enterprise AI initiatives
  • Experience translating business requirements into technical prototypes

Apply