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Remote Support Engineer Jobs in Raleigh, NC (NOW HIRING)

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

KEYENCE

Field Application Engineer

Raleigh, NC · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Wood Plc

Transmission Line Engineer (remote)

Raleigh, NC · On-site +1

This is a remote role but would like the candidate to be in range of one of our offices below for ... Supporting engineering projects by creating detailed scopes and estimates, performing engineering ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

If you are not located near one of these listed officed a remote working opportunity will be ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

Wood Plc

Distribution Engineer (remote)

Raleigh, NC · On-site +1

This position is a remote position or is a hybrid position in any of the following offices - West ... Leading or supporting overhead and underground distribution engineering projects defining scopes of ...

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All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Raleigh, NC

Remote Support Engineer information

See Raleigh, NC salary details

$16

$38

$66

How much do remote support engineer jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote support engineer in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

How can I make $70,000 a year working from home?

A Remote Support Engineer can earn $70,000 or more annually by gaining relevant certifications, developing strong technical skills, and gaining experience in customer support or IT roles. Many remote support positions offer competitive salaries, especially with specialized knowledge in networking, troubleshooting, or specific software platforms. Building a solid remote work setup and demonstrating excellent communication skills can also help increase earning potential.

What is a remote support engineer?

A remote support engineer is a IT professional who provides technical assistance and troubleshooting services to clients or internal users from a remote location. They often use remote access tools, knowledge of hardware and software, and communication skills to resolve issues without being physically present.

What does a Remote Support Engineer do?

A Remote Support Engineer provides technical assistance to customers or end-users over the internet or phone, instead of working on-site. Their responsibilities include troubleshooting software or hardware issues, resolving network problems, installing updates, and guiding users through technical processes remotely. They often use remote access tools to diagnose and fix problems efficiently. This role is crucial for companies with distributed teams or clients, as it ensures continuous IT support regardless of location.

How can I make 2000 a week working from home?

A Remote Support Engineer can earn $2,000 a week by working full-time hours, often 40 hours or more, and gaining specialized skills in troubleshooting, remote tools, and customer service. Increasing income may involve obtaining relevant certifications, expanding technical expertise, and working for companies that offer competitive pay or freelance opportunities.

How does a Remote Support Engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a Remote Support Engineer, and why are they important?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with experience, advanced skills, and in high-demand industries. These roles often involve leadership, complex problem-solving, and may include stock options or bonuses that contribute to total compensation.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What are the most commonly searched types of Support Engineer jobs in Raleigh, NC? The most popular types of Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Support Engineer jobs? Cities near Raleigh, NC with the most Remote Support Engineer job openings:
WinMagic SecureDoc Enterprise Server Administrator (Remote)

WinMagic SecureDoc Enterprise Server Administrator (Remote)

A.C. Coy

Raleigh, NC • On-site, Remote

Other

Posted 26 days ago

Job description

Overview
  • Tier One Technologies is hiring a WinMagic SecureDoc Enterprise Server Administrator to support our direct U.S. Government client.
  • This remote Contract-to-Hire position will be originated in Raleigh, NC.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities
  • Provide support for the Full Disk Encryption infrastructure for our customer's Endpoint Technology Engineering Infrastructure team.
  • Work with Full Disk Encryption requirements mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption.
  • Help managing the WinMagic SecureDoc Full Disk Encryption Infrastructure via the SecureDoc management platform.
  • Design and enhancements to Full Disk Encryption (SecureDoc) and remote support platforms (Dameware).
  • Perform integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware).
  • Maintain full disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure.
  • Manage and maintain WinMagic SecureDoc infrastructure components.
  • Keep Full Disk Encryption and remote support platforms up to date and secure.
  • Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.).
  • Participate in the preparation of materials and oral presentations for customers and management.
  • Play a lead role in meetings relating to specific technical projects or tasks.
  • Respond promptly to incidents in ServiceNow.
  • Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members.
  • Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts.
  • Evaluate program failures and implement remediation solutions for success.
  • May lead project teams within assigned unit develop, plan and manage project tasks.

Qualifications
  • A degree from an accredited College/University in the applicable field of services is preferred. 4 additional years of relevant experience in lieu of a college degree is required.
  • 8+ years of experience working with various Endpoint encryption products.
  • Expert knowledge of PC hardware, including BIOS (Basic Input/Output System) and UEFI (Unified Extensible Firmware Interface), as well as experience integrating docking stations and installing and troubleshooting firmware updates.
  • Ability to provide expert-level end-user support and resolve escalated technical issues.
  • Strong knowledge of multiple versions of endpoint products, including testing and validation capabilities.
  • Hands-on incident escalation and remediation, including documentation of incident response workflows.
  • Excellent communication skills.
  • Must be eligible to obtain a Position of Public Trust clearance.
  • All candidates must be a US Citizen or have permanent residence status (Green Card).
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.
A.C. Coy Company- Staffing & Consulting Services logo

About A.C. Coy Company- Staffing & Consulting Services

Sourced by ZipRecruiter

Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

Social media

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