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Remote Support Engineer Jobs in Methuen, MA (NOW HIRING)

Motorola

Senior DevOps Engineer (US REMOTE)

Waltham, MA · Remote

$140K - $170K/yr

  • Medical

  • Dental

  • Retirement

... s Full-Stack Engineer with expertise in IaC (Terraform), Helm, MySQL, Kubernetes, and CI/CD ... Provision and support configuration of relational databases with an emphasis on high availability ...

Mondo

IAM Engineer

Salem, NH · Remote

$70 - $75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

IAM Engineer, Remote (East Coast). Start date is ASAP for this 6-month contract position with ... Experience supporting 5,000 identities in a global or multi-region Microsoft tenant. Experience ...

ICONSTAFF

Senior Backend Engineer

Boston, MA · Remote

$160K - $240K/yr

Support AI/ML model deployment and infrastructure * Improve system reliability, scalability, and ... Fully remote (U.S. only) * Competitive salary, equity, and benefits

Ocean Spray Cranberries

Environmental Engineer

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Support carbon footprint reduction and ESG reporting efforts (Scope 1-3 emissions, GHG tracking)

Ocean Spray

Environmental Engineer

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Support carbon footprint reduction and ESG reporting efforts (Scope 1-3 emissions, GHG tracking)

Brooks Automation, Inc.

Software Engineer

Chelmsford, MA · On-site +1

$105K - $142K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support manufacturing and field service engineers in investigating and troubleshooting field issues (remote or on-site). WHAT YOU'LL BRING * Proficiency in programming C++11 or later. * Experience ...

Axon

Sales Engineer II - Dedrone (Federal)

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote- travel up to 50% of time Reports to: Director - Program Management * Achieve mastery of all ... Provide 1st-level technical support throughout the pre-sales cycle for opportunities * Remain ...

TechData Service Company LLC

Be Seen First

Clinical Statistical Programming Infrastructure Engineer (SAS/AWS)- BB

Boston, MA · Remote

$70 - $130/hr

  • Medical

  • Dental

  • Vision

  • PTO

Remote Position Summary Client is seeking 2 Statistical Programming Infrastructure Engineers (1 ... Develop and maintain SAS programming environments supporting clinical and research initiatives.

Wood Plc

Water Resources Engineer

Boston, MA · Remote

$85K - $117K/yr

Work with a team of Water Resources Engineers and GIS specialists supporting various planning and water resources, flood risk management and environmental restoration projects #LI-Remote Skills ...

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Showing results 41-60

All JobsSupport Engineer JobsRemote Support Engineer JobsRemote Support Engineer Jobs in Methuen, MA

Remote Support Engineer information

See Methuen, MA salary details

$17

$41

$71

How much do remote support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote support engineer in Methuen, MA is $41.68, according to ZipRecruiter salary data. Most workers in this role earn between $30.91 and $48.75 per hour, depending on experience, location, and employer.

How does a remote support engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a remote support engineer?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What cities near Methuen, MA are hiring for Remote Support Engineer jobs?

Cities near Methuen, MA with the most Remote Support Engineer job openings:

Infographic showing various Remote Support Engineer job openings in Methuen, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $86,703 per year, or $41.7 per hour.

Senior DevOps Engineer (US REMOTE)

Motorola Solutions, Inc.

Waltham, MA • On-site, Remote

$140K - $170K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

19th of 157 rated electronics manufacturers

Job description

Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Rave organization within Motorola Solutions is responsible for SaaS products supporting the safety mission of public and private entities. We help our customers engage with responders, households, schools, businesses, employees, students and other stakeholders to deliver critical communications, coordinate response, and exchange life-saving information.
The solutions we create apply exciting technologies such as geospatial visualization and analytics, high throughput communications, artificial intelligence, and numerous integrations with Motorola and partner systems. As a team member within the Rave organization, you will be exposed to many other solutions offered by Motorola Solutions, the most trusted name in public safety
Job Description
We're looking for a highly skilled AWS DevOps Full-Stack Engineer with expertise in IaC (Terraform), Helm, MySQL, Kubernetes, and CI/CD Pipelines. You will play a key role in building, maintaining, securing and deploying scalable cloud infrastructure and systems.
Responsibilities:
  • Design, develop, and maintain scalable cloud infrastructure
  • Automate deployment, scaling and monitoring of systems on that infrastructure
  • Collaborate with cross-functional teams to define and implement CI/CD pipelines
  • Build and manage containerized applications
  • Provision and support configuration of relational databases with an emphasis on high availability, security and reliability
  • Monitor, troubleshoot, and optimize system performance and reliability
  • Contribute to the creation and operation of robust disaster recovery and backup strategies
  • Manage developer tooling
  • Ensure compliance with regulatory, compliance and security frameworks
  • (Optionally) develop and support full stack Java-based applications

Required Skills:
  • Citizenship: Must be a US Citizen. This requirement is due to specific U.S. Government Contract Mandates and access to sensitive public safety data.
  • Experience with containers and container orchestration tooling (Kubernetes / Helm / Docker)
  • Experience designing and deploying solutions to cloud environments (AWS)
  • Experience with IaC tooling (Terraform or similar)
  • Experience with CI/CD tooling (GitHub, BitBucket, Azure DevOps)
  • Experience with DVCS tooling (Git, GitHub, BitBucket, Azure DevOps)
  • Experience with RDBMS systems including managing schema evolution, migration, replication and disaster recovery (MySQL or similar)
  • Experience with Linux including scripting (Bash)

Preferred Skills:
  • Experience with AI/machine learning technologies is strongly preferred.
  • Familiarity with TCP/IP networking and troubleshooting tools (WireShark, TCPDump, SNGrep, nslookup)
  • Awareness of compliance frameworks (e.g. FedRAMP, CCCS)
  • Experience with SIP/RTP
  • Experience with developer tooling (Artifactory, Sonar, Gradle)
  • Familiarity with observability tooling (Prometheus/Grafana, ELK Stack or similar)
  • Knowledge of secure coding practices, security frameworks, and tooling (e.g., OWASP, NIST, CIS, Prisma Cloud/Twistlock, Mend/WhiteSource)

Soft Skills:
  • Strong problem-solving and analytical skills
  • Effective communication and teamwork abilities
  • Self-motivated with a passion for continuous learning
  • Ability to take ownership of problems and deliver complete solutions

Target Base Salary Range: $140,000 USD - $170,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
Note: Candidate can live anywhere in the United States.
#LI-MP2
#LI-REMOTE
Basic Requirements
  • 8+ years of cloud infrastructure experience
  • AND 5+ years of software engineering/development experience
  • AND 2+ year of Kubernetes and Docker experience
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

What Motorola Solutions employees say

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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