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Remote Support Engineer Jobs in Virginia (NOW HIRING)

Hitachi

Electrical Engineer

South Boston, VA · On-site +1

Engineering & Science Job Schedule: Full time Remote: No The opportunity Hitachi Energy is seeking ... From the TXpert Ecosystem to advanced transformer solutions supporting an increasingly complex grid ...

A.C. Coy

MuleSoft Engineer (Remote)

Suffolk, VA · On-site +1

$98K - $133K/yr

Overview * Tier One Technologies is seeking a MuleSoft Engineer to support a New York State ... This is a 100% remote contract position. * Selected candidates will be required to successfully ...

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Remote Support Engineer information

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$16

$39

$67

How much do remote support engineer jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote support engineer in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

How can I make $70,000 a year working from home?

A Remote Support Engineer can earn $70,000 or more annually by gaining relevant certifications, developing strong technical skills, and gaining experience in customer support or IT roles. Many remote support positions offer competitive salaries, especially with specialized knowledge in networking, troubleshooting, or specific software platforms. Building a solid remote work setup and demonstrating excellent communication skills can also help increase earning potential.

What is a remote support engineer?

A remote support engineer is a IT professional who provides technical assistance and troubleshooting services to clients or internal users from a remote location. They often use remote access tools, knowledge of hardware and software, and communication skills to resolve issues without being physically present.

What does a Remote Support Engineer do?

A Remote Support Engineer provides technical assistance to customers or end-users over the internet or phone, instead of working on-site. Their responsibilities include troubleshooting software or hardware issues, resolving network problems, installing updates, and guiding users through technical processes remotely. They often use remote access tools to diagnose and fix problems efficiently. This role is crucial for companies with distributed teams or clients, as it ensures continuous IT support regardless of location.

How can I make 2000 a week working from home?

A Remote Support Engineer can earn $2,000 a week by working full-time hours, often 40 hours or more, and gaining specialized skills in troubleshooting, remote tools, and customer service. Increasing income may involve obtaining relevant certifications, expanding technical expertise, and working for companies that offer competitive pay or freelance opportunities.

How does a Remote Support Engineer typically collaborate with other IT team members despite working remotely?

Remote Support Engineers often work closely with system administrators, network engineers, and help desk staff through digital channels such as instant messaging, video calls, and ticketing systems. They participate in regular virtual meetings to discuss ongoing issues, coordinate troubleshooting efforts, and share updates on critical incidents. Collaboration tools and clear communication protocols are essential to ensure seamless teamwork and efficient problem resolution, even when team members are geographically dispersed.

What are the key skills and qualifications needed to thrive as a Remote Support Engineer, and why are they important?

To thrive as a Remote Support Engineer, you need strong troubleshooting abilities, knowledge of networking concepts, and a background in IT or computer science, often demonstrated by certifications like CompTIA A+ or Microsoft Certified: Azure Fundamentals. Familiarity with remote desktop software, ticketing systems, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These abilities are essential to efficiently resolve user issues, maintain system reliability, and ensure customer satisfaction in a remote environment.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with experience, advanced skills, and in high-demand industries. These roles often involve leadership, complex problem-solving, and may include stock options or bonuses that contribute to total compensation.

What is the difference between Remote Support Engineer vs Technical Support Specialist?

AspectRemote Support EngineerTechnical Support Specialist
Required CredentialsTypically certifications like CompTIA A+, Network+, or vendor-specific certificationsSimilar certifications, often including CompTIA A+ or Microsoft certifications
Work EnvironmentRemote, providing technical assistance to clients or internal teamsRemote or on-site, assisting customers with product or service issues
Employer & Industry UsageIT companies, tech support firms, software providersIT departments, tech support centers, hardware vendors
Search & Comparison IntentHigh overlap, both roles involve remote troubleshooting and supportOften compared due to similar responsibilities and skill sets

The main difference is that Remote Support Engineers typically handle more complex technical issues and may work on network or system configurations, while Technical Support Specialists often focus on troubleshooting specific products or software. Both roles require strong technical skills and certifications, with overlapping work environments and employer types.

What are the most commonly searched types of Support Engineer jobs in Virginia? The most popular types of Support Engineer jobs in Virginia are:
Solution Train Engineer (Remote)

Solution Train Engineer (Remote)

Oxley Enterprises®, Inc.

Stafford, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Future Need - Actively Interviewing
Location: Remote in any United States jurisdiction not excluded from this job advertisement.
Support the delivery of a mission-critical Department of Veterans Affairs (VA) cloud platform that Veterans depend on every day! As the Solution Train Engineer you will drive PI Planning, governance, stakeholder coordination, and program execution.
Position Description: The Solution Train Engineer (STE) supports all aspects of the Agile Release Train (ART) including enabling SAFe Program Increment (PI) Planning, backlog governance, sprint alignment, and Agile ceremony execution across programs. The STE also supports delivery of major planning artifacts including the Contractor Project Management Plan (CPMP), Weekly Progress Reports, Forecasts, and Milestones.
Minimum/General Experience: 5 years of experience in project management and Agile delivery
Minimum Education: Bachelor's Degree in information technology, business administration, engineering, or related field; SAFe Release Train Engineer (RTE) certification preferred
Essential Skills/Qualifications:
  • Excellent experience facilitating SAFe ART ceremonies including PI Planning, Sprint Planning, Backlog Refinement, Sprint Reviews, Sprint Retrospectives, and Daily Scrum operations
  • Excellent ability to support program management activities including CPMP development and maintenance, weekly progress reporting, milestone tracking, and risk management in a federal contract environment
  • Excellent experience coordinating across multi-disciplinary teams (e.g., architecture, engineering, security, DevSecOps, monitoring) to align sprint commitments and PI objectives
  • Excellent knowledge of SAFe governance structures, PI cadence, and ART management including dependency management and impediment removal
  • Excellent ability to develop and maintain program forecasts
  • Above average experience with VA OI&T governance and government reporting requirements
  • Above average knowledge of Jira, Confluence, and Atlassian tooling for backlog management, sprint tracking, and program reporting in a federal DevSecOps environment
  • Working knowledge of AWS GovCloud platform operations, cloud-native architectures, and DevSecOps delivery models sufficient to support cross-functional program governance
  • Experience supporting federal government programs and enterprise-scale applications operating in cloud-based or hybrid environments
  • Excellent verbal and written communication skills

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.
  • Assignment Location - Remote
  • Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Typing, communicating, repetitive motions.
  • Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
  • Inside environmental conditions with protection from outside elements.

Security: Active Federal Civilian Public Trust clearance
  • U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:
  • Covers 10 year period and in some instances lifetime events
  • OPM Security Investigations Index (SII)
  • DOD Defense Central Investigations Index (DCII)
  • National Agency Check (NAC) records
  • FBI name check
  • FBI fingerprint check
  • Credit report check
  • Written inquiries to previous employers and references listed on the application for employment
  • Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
  • Law enforcement check
  • Court records check
  • Education check- Attendance and Degrees

Tasks/activities include, but are not limited to:
  • Serves as the Program Manager's primary deputy
  • Maintains continuous coordination on all contract execution activities
  • Facilitates all SAFe Agile ceremonies including PI Planning, Sprint Planning, Backlog Grooming, Daily Scrum, Sprint Demo, and Sprint Retrospective for the HAPS ART
  • Supports development and maintenance of the CPMP, ensuring alignment with contract requirements, approved scope, and VA-directed changes
  • Assists in preparation and delivery of Weekly Progress Reports to the Contracting Officer's Representative (COR) covering work completed, work planned, issues identified, resolutions, and Section 508 conformance status
  • Supports development and maintains the 5-Year Forecast, 1-Year Forecast, PI Executive-Level Milestones, Tenant Milestones, and Sprint Plans
  • Facilitates monthly Forecast Reviews with leadership covering scope, schedule, risks, and assumptions for both the 5-Year and 1-Year Forecasts
  • Facilitates weekly Milestone and Sprint Plan Reviews with leadership including progress status, variances, risks, and recommended corrective actions
  • Ensures all Agile ceremonies are aligned with appropriate cadence and governance requirements
  • Supports Site Reliability Engineering (SRE) participation in PI Planning to address infrastructure dependencies and operational readiness
  • Supports development of the Capabilities and Services Document and maintains as a living artifact
  • Assists with staffing
  • Supports ad hoc data collection, analysis, and reporting requests within government-defined timelines

Compensation & Benefits: The annual projected pay range for this position is $97,839 - $128,933 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.
Oxley Enterprises, Inc. offers a full array of benefits including:
  • Medical, dental, vision and prescription drug coverage for you and your family.
  • Life Insurance, short-term disability and long-term disability paid for by the Company.
  • Supplemental coverages including Accident, Critical Illness, and Hospital.
  • Additional Life insurance coverage for you and your dependents.
  • 401k plan with various options to select based on your retirement goals.

Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), veteran-owned (VOSB), and woman-owned small business (WOSB) that has 26 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program.

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